Security Credit Union Reviews (%countItem)
Security Credit Union Rating
Address: 1001 S Reynolds Rd, Toledo, Ohio, United States, 43615-7002
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+1 (419) 724-6608 |
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Do not care about there customers! Period! They do a merge the night before their day off! They are closed on Wednesdays! Cant activate my account!
Been with the company for a little over a year, they are very unprofessional. I had an accident in the car and it took them 30 days to give me some sort of answer to weather it was totaled out or could get fixed. Staff will hang up on you in the middle of your call. The staff makes you feel like you are bothering them when you call. VERY UNPROFESSIONAL, they over talk you, Mimic what you say and make fun of you. One lady even ignored my calls and said she wasn't going to talk to me. WORSE COMPANY I EVER DEALT WITH!
In response to the above complaint:
*** owe's Focus Federal Credit Union a balance of $3,829.92 for the car that she totaled. She is 90-days delinquent (non-payment for July, August and now September).
When *** Rutledge applied for the car loan, she DID NOT have insurance; insurance was provided by Focus Federal Credit Union per our policy. She then chose to obtain GAP insurance at the time of the loan closing. Her total loan was $12,022.74.
Since her accident in August, she has harassed the staff at Focus because she felt that Focus should pay off the balance of the car. She has cursed at employees and threatened them.
We are a small credit union serving the under banked and under served and we value our members that continually handle there business appropriately. We are sorry that Destiny has experienced what she perceives as us not doing our job in a timely manner.