I ordered a mattress that ended up being too tall, which I had not been notified of upon purchase I went back to express my concern, and they offered to make me a 2" high boxspring (at $139) when I overheard a customer next to me being offered the same boxspring for free I got them down to $50, and also purchased a bed brace for $60, which I told the salesperson needed to be screwed into th base of my antique bed The delivery was to happen on a Wednesday I get a call that they "didn't realize" th boxspring was out of stock, and would now be delivered on Friday, between 1030-1230p They called to confirm, and stated they had the he brace but forgot the boxspring and had t turn to the warehouse for it Another hour They then refunded the $upon my request When the delivery men arrived, they did not have a drill, nor did they even know how to install the brace, so I have paid for something that has not been installed I want a refund for the brac, and they refused
I ordered a mattress that ended up being too tall, which I had not been notified of upon purchase I went back to express my concern, and they offered to make me a 2" high boxspring (at $139) when I overheard a customer next to me being offered the same boxspring for free I got them down to $50, and also purchased a bed brace for $60, which I told the salesperson needed to be screwed into th base of my antique bed The delivery was to happen on a Wednesday I get a call that they "didn't realize" th boxspring was out of stock, and would now be delivered on Friday, between 1030-1230p They called to confirm, and stated they had the he brace but forgot the boxspring and had t turn to the warehouse for it Another hour They then refunded the $upon my request When the delivery men arrived, they did not have a drill, nor did they even know how to install the brace, so I have paid for something that has not been installed I want a refund for the brac, and they refused