Seattle Yellow Cab

Please accept our sincere apologies for the convenience you may have experience in respectTo yellow cab driver over charge youI am sorry for late respond the taxi driver who over charge was offDuty for weeks also he must refund the money over charge you and I have to collect the money fromthe driverWhen I spoke with you on August 1stWe will refund $and we will send a check but the driver said you paid him buy company voucherThe next day I call you and left a message which I am writing the check to you or to the company this isthe reason delay to send the check.We deeply value your relation with Yellow Cab service and are committed to providing you with thehighest level of service because our customer deserves the very bestIf you have any further questionOr comments regard~ng this matter, please feel free to discuss it with us at [redacted] @yellowtaxi.netor call us at 343-4379Yours in service [redacted] Puget Sound Dispatch Service

We would like to offer you our deepest apologies for the trouble experienced with Yellow CabThis situation is not ordinary and this incident is not typical of usWe are very serious when it comes to our Clients satisfaction and have a zero tolerance policy in this respectWe appreciate that you understand that mistakes sometimes happen despite the numerous checks and measuresWe are very sorry that this happened to you but rest assured it won’t happen again After studing this matter, we found that one of Yellow Cab drivers gave the back bag to Yellow Cab Airport coordinator our (employee) and this employee misplace the bag The next day we didn’t find the bag .Due to this unintentional error and as token of our appreciation to you the customer we are going to you as our customer we are refund $as we talked on 10/6/by telephoneThis is the least that we can do to compensate for the inconvienceWe do hope this resolution fulfills your expectation and help clear any poor image you have about our customer service One more time we apologize for this error and we hope to keep you as part of our valued customer base for long time Please do not hesitate to share your thoughts and feedback with us at any time Best Regards Sadik M [redacted] Yellow Cab Operation Manager

Complaint: [redacted]I am rejecting this response because:I am having difficulty finding a way to reply on the web site. I would like for the complaint not to be closed. Yellow Cab did contact me and has sent me a check. We communicated twice about the amount and the check sent was $50 short of what they stated they would pay me. Can we continue to work with you to get the full amount paid?Thank you [redacted]

We would like to offer you our deepest apologies for the trouble experienced with Yellow Cab. This situation is not ordinary and this incident is not typical of us. We are very serious when it comes to our Clients satisfaction and have a zero tolerance policy in this respect. We appreciate that you...

understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again
After studing this matter, we found that one of Yellow Cab drivers gave the back bag to Yellow Cab Airport coordinator our (employee) and this employee misplace the bag
The next day we didn’t find the bag .Due to this unintentional error and as token of our appreciation to you the customer we are going to you as our customer we are refund $350 as we talked on 10/6/2015 by telephone. This is the least that we can do to compensate for the inconvience. We do hope this resolution fulfills your expectation and help clear any poor image you have about our customer service.
One more time we apologize for this error and we hope to keep you as part of our valued customer base for long time.
Please do not hesitate to share your thoughts and feedback with us at any time.
 
Best Regards
Sadik M[redacted]
Yellow Cab Operation Manager

Please accept our sincere apologies for the convenience you may have experience in respectTo yellow cab driver over charge you. I am sorry for late respond the taxi driver who over charge was offDuty for 3 weeks also he must refund the money over charge you and I have to collect the money fromthe...

driver. When I spoke with you on August 1stWe will refund $14.20 and we will send a check but the driver said you paid him buy company voucherThe next day I call you and left a message which I am writing the check to you or to the company this isthe reason delay to send the check.We deeply value your relation with Yellow Cab service and are committed to providing you with thehighest level of service because our customer deserves the very best. If you have any further questionOr comments regard~ng this matter, please feel free to discuss it with us at [redacted]@yellowtaxi.netor call us at 206 343-4379Yours in service[redacted]Puget Sound Dispatch Service