Seattle Top Class Limo

Complaint: ***

I am rejecting this response because

Vick is being dishonest. This was never about money. This is about a service he was paid to provide that he did NOT deliver. This was my first experience, as well as some other guests, on a party bus and at the minimum we expected a fully functioning bus WITHOUT mechanical issues and a driver that had experience driving a PARTY BUS. The driver admitted he smelt the exhaust on the bus and told us it would stop once the doors shut and we got moving but it DID NOT. As stated previously it only got worse and one of myGuests who has asthma could not breath for parts of the ride due to the intense smell of exhaust toxins. The driver drove exactly how id expect anyone to drive who hadn’t driven a party bus before. My female guests were only able to dance when the bus stopped moving (at stop lights) because the driver was harsh on the turns and lan switches, and he ran over potholes instead of going around them sending some of my guests stumbling at times. As far as the audio claims, VIck told me a couple days prior to my pickup date that the Bluetooth did not work and that they were locked out of it (I have the text messages). He never messaged me back to tell me it was fixed at all. We just kept trying to hr the aux cord to work. We did finally get musicPlaying but we had no music for the first 15 to 20 minutes. In addition to all of that our driver let a strange random man smoking a cigarette on our bus while I was waiting for the rest of my guests to leave the nightclub. Even when I initially started walking toward the bus there was a women in the entrance way of the bus trying to see who was on it. Our driver just sat there and let it happen. One of my female guests had to kick the man off the bus which is just unacceptable. I didOriginally (months prior) see a video of the bus and from the video it looked nice. I was told It was fairly new. However, when the bus pulled up it looked very dated (at least 6-7 years old) on the outside and the inside smelt of nothing but exhaust. Vick is just an owner who will never except any fault or liability. Now that he has my money he does not care whatsoever about my horrible birthday experience and it shows in our text correspondence previously sent. He believes he is still entitled to my cash payment, but he is not. I also have read similar reviews from customers (Yelp) who stated they had a horrible faulty vehicles and were denied a refund as well. He says his bus was checked and cleared by the DOT. I would like him to submit those documents noting the date they were last cleared. I have no reason to lie. I have 11 other guests who can serve as witnesses and can attest to everything I am stating here. I had no problem paying for the service I was promised. But what I will NOT do is let an owner take my money when the service agreed upon was NOT delivered. He charges 5% to pay with a debit/credit card which sways customers to just pay the remaining balance (600 for me) in cash so that if there is an issue with an experience he can easily ignore the customer and keep the cash. He avoids taxes and having to fight disputes with banks, but I will continue to fight to get my funds back and can provide witnesses including his own driver to attest to the events I described. He’s asking why I waited and I explained why in text message. After the bus dropped me off I was extremely upset and distraught. My guests calmed me down and told me to just be cool and enjoy the rest of my birthday weekend. The party bus was just one segment of my birthday. I had events planned and guests to entertain until Monday night (25Feb19). I messaged the owner the next day when I was able.

Sincerely

Complaint: ***

I am rejecting this response because

All the owner keeps stating is that I’ve just been trying to get a refund/ discount since day one which isn’t true. No one is going to go to these lengths over 600.00. Filing a complaint takes time and dedication only a customer who truly feels wronged by a business would invest this much time to resolve it. To comment on what the owner stated. Yes, I did ask for A discount a few days prior to my scheduled date because he told Me the Bluetooth did not work and that was how my group intended to play music. He then stated that in the beginning of us doing business, months prior, that he told me it was aux only. I told him okay and commented that I did not recall him telling me that. We then agreed to use An iPhone converter that he supplied in the bus. I did not continue to chastise Or beg for any discount or money back after we had come to that resolution. I did have a military discount included in my Quote from the owner but that has absolutely nothing to do with the issues at hand. Second, the owner has still NOT provided documents from the DOT stating that his bus is up to code and not leaking exhaust into the bus. If my guest, who has asthma and had a hard time breathing on the bus, would have had an asthma attack the owner would have been looking at a LAWSUIT and not a Revdex.com complaint. My witnesses include not only my guests BUT THE OWNER’S OWN DRIVER, Thomas. He told me he smelt the exhaust and said it would stop once we got moving and it DID NOT. I trusted him that it would however which is why I got on the bus along with everyone else. I did not contact the owner while On the bus because I thought the customer service hours were closed. It was around 11pm. I also was unaware that they were open 24hrs a day. I spoke with the owner that day and he NEVER told me “if there’s any issue call me, we’re open 247.” He also NEVER told me the Bluetooth was fixed until AFTER I complained about my experience . The owner keeps talking and circles and repeating himself. He is not directly Addressing the issues at hand. I already addressed why I waited to speak to the owner. One, the day of, I thought the customer service section was closed due to the time. Secondly, as stated previously I had a schedule to keep with guests and events that followed my evening Saturday. I was very upset the initial night and was encouraged by my guests to just handle it later and enjoy the rest of the weekend’s events. As soon as my last guests left Monday night. I contacted the owner the very next day. It had NOT been a week or even 3/4 days. It has been 2 DAYS and NO WHERE did I sign anything that stated I had a time limit to report issues. The fact of the matter is: the bus had MECHANICAL ISSUES in which the OWNER’s DRIVER concurred, I had an INEXPERIENCED DRIVER; despite having a CDL as the owner states, the driver NEVER DROVE A PARTY BUS and TOLD ME SO. NO ONE COULD REALLY DANCE AND ENJOY THE BUS because of The driver’s handling of the bus. 80% of The time WE WERE ALL SEATED. The driver also let a man no one knew on the bus Which posed great safety hazards. This man could have had a gun and we wouldn’t have been able To do anything Bc the driver LET HIM JUST WALK ON. One of my guests had to kick him off AND IT SHOULD HAVE NEVER gotten to that point. For all of this trouble we all could have just ubered to the Nightclub. I did not Get my moneys worth out of the party bus yet the owner has my money as if I did. If payment was required AFTER, I would have given the driver half of the 600.00 because I got half ***ed service. This is so much deeper than money. The owner couldn’t careless about my experience or that one of my guests couldn’t breathe and had issues. In the text thread you can see he has no remorse. All he cares about is keeping his cash payment. He didn’t even consider giving me a portion of the funds back. Payments are given when services are FULLY delivered. Services were NOT fully delivered so I should have a portion of my money back. IF the bus is up to code like the owner states SEND IN THE SUPPORTING DOCUMENTS stating so. I am entitled to some of my money back and the owner knows it. I am NOT the first customer to complain about this owner and his company’s vehicles. I am attaching the reviews.

Sincerely