To Whom It May Concern ? I have reviewed the consumer's complaintI show the consumer was accident on June 18, In an effort to get State Farm their money back it took the consumer almost two years to repay what was owed on this claimSince NSBI was not the one who suspended the consumer license, NSBI sent the release to State of ILas this is the state where the consumer lives.? Once it had been determined the license was suspended in GAThe new release was sent to the stateAt this point the release has been sent and NSBI has? no control how long the state will take to release the consumer license ? If you have any further questions, feel free to contact me at 206-629- ? Thank you, ? R P [redacted] ? ? ? ?
I have taken time to review the consumer concernsThe account in question was assigned to our office on 06-16-14.? The amount assigned was $1398.76? Under state and federal law we can change interest on the accountThe amount of interest to date on the file was $The amount collected from the consumer was so we waived the interest on the accountThe fee that was charged for using her credit card was $41.96, I confirmed she was told about this fee and agree to it.? In the consumer complaint it was stated we added "Fee" to her account.? This is not true, in fact we saved her money on the account I would like to point out the accounts in questioned are assigned and not boughtWe have no control over if the client will allow a settlement or notWe did in fact check with our client twice to get the consumer offer pushed through our client and both time we were rejected The consumer asked for validation in FebShe stated she was going to send in a letter asking for documents the showed why she owed itTo date we have not received a letter or any request in May I have listen to every recording and no where did we tell the consumer the information was sent to an address that she use to live at years agoI will be more then happen to send all the recording to the BB for their review as well as all the notes on the file to ensure NSBI acted in good faith The debit card in question was submitted to her bank and was declinedHer is a copy of the transaction 10-12-V? 10-12-Declined? ? ? ? ? ? ? 1,398.76? ? ? 41.96? ? 1,The account number has been deleted with the last? four showing.? After this payment was declined, we took an ACH that was processed While I can understand the consumers concern, I do apologize for any? misunderstandingAs a good faith I will agree to delete this off the consumer credit report if NSBI did in fact report it If you have any questions, feel free to contact me ? Thank you, ? [redacted] ? ? ? ? ? ? ?
this account was assigned to NSBI on 3-4-for property damagesA letter was sent to the consumer on the same dateOur first contact with the consumer was on 3/10/During this conversation the consumer made a payment plan of $down and a monthWithin a hour the consumer changed the plan to a month, we agreed to thisJust before the payment was due, the consumer advised her debit card was stolenDuring the next month the consumer made several promises to pay which nothing ever cleared or the promises were not keptIn? June of State farm adjusted the balance of $for injuriesThe consumer was informed of this, at this time she had requested proofBecause it pertains medical records of a third party, we can't release it to the consumerBased on the promises made and not being kept, NSBI had no choice to send the paper work into the stateThe State makes the decision to suspend not NSBIThe consumer has been given three promissory notes to get signed and send back into us as well as other documentsOnce the consumer? completed her portion of the paper work and kept her payments we agreed to? send in the release to the stateThe consumer just got all the paperwork to us the end of March 2016, we have agreed to ask the state to give the drivers license back to the consumerAs long as the payment are made on time with no more excuses, the consumer should receive her drivers license back As to the person to contact, this would be Sam A [redacted] not StephanieHer direct line is [redacted] If you leave her a message she will return the call in the order she get themThe current balance as of today is My contact info is [redacted] as another point of contact.? ? I will have the release sent out again today for the third time to the consumer e-mail that appears on this complaintit is the responsibility of the consumer to ensure it is filled out and sent back to our office via fax or e-mail ([email protected])I have placed a hold on this fileNo more outbound? calls will be made to the consumerIt is the responsibility of the consumer to make the payments on time to avoid any further interruption of her drivers license I believe this addresses all of the consumers concerns ? ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11762785, and find that this resolution is satisfactory to me Please be aware that my address on the documents I received is still incorrectI have updated this previouslyMy current address, as it has been for the last years is [redacted] Ne Sincerely, [redacted] ***
I have taken the time to review the fileTo date, NSBI has had no contact with the consumerI show we have reached her answering machine, but never had a actual conversation with the consumerAt this time I have closed the file back to our client No further attempts will be made to the consumer from our office ? Thank you, ? R P***
Complaint: [redacted] I am rejecting this response because: MrP [redacted] stated his company ( what is his company type of business) is not the company Eric called fromEric works for State Farm Subornation DeptIf MrP [redacted] company is accepting debt assignments from State Farm....that would lead me to believe MrP [redacted] works for a collection agency? I spoke to an attorney in Traffic Laws and he quoted " collection agencies can not suspend your license." Washington is a "Fault" statewhich means Civil Tort? Civil Tort is handled by the courts? % of fault and damages are to be decided in a court of law not at the desk of State Farm Subornation Dept acting on behalf of the client (policyholder with under insured coverage).? If what Mr.P [redacted] is stating was true ALL Subornation Reps would recap 100% of all accidents their employer paid out onNo unbiased court system required and the DMV would suspend driving privileged without court ordersIn other words DMV would consider an insurance company employee equitable to make unbiased at fault decisions and assign financial responsibility amounts per the client (Policyholder) choice of auto repair shops A Traffic infraction is just that, an infraction? It does not assign fault of accident? The client does not assign fault of accidentA witness does not assign fault, they testify to what they witnessedWitnesses' are known to recall much differently ? MrP [redacted] and Eric from State Farm: I can not, nor will the " [redacted] 's be contacting you to set up a payment plan on the over priced bumper replacement of your client (policyholder) vehicleWho determined the bumper required replacement, the client who ripped it off? Your "payment plan" is written contract that only requires a signature or recorded agreement to be legally bindingYour payment plan contract only pertains to "your" best interest and State Farms.? I would like documentation that proves your company has authority to submit consumers names ? requesting suspension based your business partners assignment of accounts.? I and the " [redacted] 's" will attain an attorney in response to any actions ? State Farm, State Farm Subornation, State Farm National Subornation, Seattle Services Bureau, National Services Bureau or any other business names doing business as where this matter is concerned.? ? Thank you kindly MrP [redacted] for your generious offer and more importantly for your clarification on behalf of State FarmI will assume ? Seattle Services Bureau accepted assignment to this account uopn your interception of my complaint to the Revdex.com.? ? ? Best Regards, [redacted] ? CC: Revdex.com P.S.: Will Revdex.com conduct a review on "Seattle Service Bureau" DBA "National Service Bureau" to confirm and validate MrP***'s ? statements concerning his employers type of business (ie.: debt collector) having authority to request a suspension of consumers drivers license and State Farm's waivability to a Civil Tort Case? Also the required documentation that must accompany the accepted account assignment( of a third party) providing proof of the consumers liability to the debt
? Complaint: [redacted] I am rejecting this response because: NCBI stated that they have submitted to the DMV that my drivers license be suspended for insufficient proof of insuranceI was unaware of a laps in coverage due to an auto payment glitch caused by a fraud attempt on my accountTherefor I reject this portion of the responseI accept the remaining response details? ?
To whom it may concern: I have taken the time to review the file and talk with the employeesThe employees have followed the Fair Debt Collection Practices Act (FDCPA)NSBI rec'd the consumer dispute over the phoneWe have been in contact with our client and requested validationAll collection efforts have ceasePer our contract with our client, we are not allowed to give out the person name and their direct phoneAs to the reporting on the credit file, the account has been documented as disputedOnce the validation has been rec'd it will be forwarded to the consumerNo further collection efforts will be made on this account while waiting for the validation Thank you, RP***
I have taken the time to review the complaint filed by the consumerI have also listen to the recording that NSBI hasFirst I would like to point out this is not a consumer debt as pointed out by the consumerThe FDCPA does not apply to a civil tort claimTherefore the agent who called, has the right to talk to who ever picks up the phoneWith that being said, I have closed the file back to State Farm to take what ever action they deemThe request for suspension has been sent, the consumer has to understand the state of Cahas stiff rules about driving with no insurance There will be no more calls to the consumer by NSBI Thank you,
National Service Bureau was notified that Dr [redacted] is represented with legal counsel and we have since been in contact with her attorney providing to them the documentation regarding her account
Complaint: [redacted] I am rejecting this response because:I spoke to a representative who was rude and told me to Google the company if I wanted to know why he was calling.Sincerely, [redacted]
[redacted] In regards to the response from Dr. [redacted] , we cannot respond to her directly since she has retained counsel. Talk with you soon, Gayle B [redacted] National Service Bureau, Inc. 18912 North Creek Pkwy, Suite 205 Bothell, WA 98011 Phone:1-800-798-1674 Extension [redacted] | Fax 1-888-553-9692 | Direct Office Number: 425-318-1237| [redacted] Email: [redacted] @nsbi.net
To Whom it may concern: First off I would like to say I never thought the consumer was dishonestI called it miscommunication since the recordings that I listen to that pertain to the complaint sounded like the conversation was going in circleNot because of either parties partThe Rep did in fact sounded like he was rushing to get off the phoneThis has been addressed with the repAs to a paid in full letterThis is being sent to the consumer home address as of todayE-Oscar which is the portal for all three credit reporting bureau has been notified last week to delete the tradesThe confirmation number we get from them to confirm they have the items deletedThe following is the validation the consumer has requested: DEL CBR CONTROL [redacted] , it is now up to the credit bureau to get these items deletedWe have no control or time table for this to be done While there is nothing I can say or do that will change the past, I am truly sorry for the inconvenience this has caused If you have any questions, feel free to contact me ***
Complaint: [redacted] I am rejecting this response because:This issue is not about being ripped off or taken advantage of! NSB somehow obtained my personal information and exploited it without due diligence! I nearly lost my job due to their lack of investigation as whether they had the right person in their attempt to collect a debt, not to mention the undue mental torment I endured for months! A simple call to the TennDeptof Safety would have shown that there was no accidents on my record! Further, they could have contacted me personally with the information they had, and I could have informed them they had the wrong person with MINIMAL effort.Sincerely, [redacted] ***
I have taken time to review the consumer concernsThe account in question was assigned to our office on 06-16-The amount assigned was $Under state and federal law we can change interest on the accountThe amount of interest to date on the file was $The amount collected from the consumer was so we waived the interest on the accountThe fee that was charged for using her credit card was $41.96, I confirmed she was told about this fee and agree to it In the consumer complaint it was stated we added "Fee" to her accountThis is not true, in fact we saved her money on the account I would like to point out the accounts in questioned are assigned and not boughtWe have no control over if the client will allow a settlement or notWe did in fact check with our client twice to get the consumer offer pushed through our client and both time we were rejected The consumer asked for validation in FebShe stated she was going to send in a letter asking for documents the showed why she owed itTo date we have not received a letter or any request in May I have listen to every recording and no where did we tell the consumer the information was sent to an address that she use to live at years agoI will be more then happen to send all the recording to the BB for their review as well as all the notes on the file to ensure NSBI acted in good faith The debit card in question was submitted to her bank and was declinedHer is a copy of the transaction 10-12-V 10-12-Declined 1, 1,The account number has been deleted with the last four showing After this payment was declined, we took an ACH that was processed While I can understand the consumers concern, I do apologize for any misunderstandingAs a good faith I will agree to delete this off the consumer credit report if NSBI did in fact report it If you have any questions, feel free to contact me Thank you, [redacted] ***
To Whom It May Concern: I have taken this opportunity to review this complaint and interview the rep who was named in this complaintI believe there has been a miscommunication, the rep works for NSBI in the Subrogation unitThis unit does not handle consumer debts, they only handle State Farm claims which are a civil tort claimsI would asked that the consumer call me directly at [redacted] This is my direct line, if I don't answer please leave a message and I will call the consumer backI will see what I can do to help resolve this matter Thank you, Bob P***
June 5, Revdex.comStation Dr Ste 222DuPont, WA RE: Case # [redacted] *** Dear Sirs, Upon receiving the above referenced complaint, wereviewed the claim in question We have addressed all of the outstanding issues Ms [redacted] noted in her complaintWe have sent a request to the State of IL to haveher license reinstatedPlease don’t hesitate to contact us with any additionalquestionsThank you for your timeSincerely, [redacted] ***Administrative Assistant [redacted] National Service Bureau [redacted]
National Service Bureau is in receipt of the Mr [redacted] rejection of our response National Service Bureau is sorry that Mr [redacted] has experienced any frustration regarding the claim placed in our office for subrogationMr [redacted] was the actual party named in a police report provided by the Greenville Police department In general a police report is considered a bona fide record of events beyond reproachIf the police report would not of identified Mr [redacted] in error then our agency never would of contacted him in regards to the collisionAlso be aware that National Service Bureau does not actually issue suspension of a drivers privilege's That step is taken by the Department of Safety and the Department of Motor Vehicles These agencies do not simply suspend by accusation aloneThey also operated on the same information provided to our agency and none of their fail safes prevented the issue as all information for all parties seemingly met due diligence standards If it is was as simple as the Department of safety stating wrong party, then they would of have and rejected the suspension request, which they did notAlso Mr [redacted] should be assured that this Tort claim in no way is considered a debt and he faces no potential credit reporting impact.Thank you,Erik R***Compliance and AssuranceNational Service Bureau, INC[redacted] nsbi.net
To Whom It May Concern ? I have reviewed the consumer's complaintI show the consumer was accident on June 18, In an effort to get State Farm their money back it took the consumer almost two years to repay what was owed on this claimSince NSBI was not the one who suspended the consumer license, NSBI sent the release to State of ILas this is the state where the consumer lives.? Once it had been determined the license was suspended in GAThe new release was sent to the stateAt this point the release has been sent and NSBI has? no control how long the state will take to release the consumer license ? If you have any further questions, feel free to contact me at 206-629- ? Thank you, ? R P [redacted] ? ? ? ?
I have taken time to review the consumer concernsThe account in question was assigned to our office on 06-16-14.? The amount assigned was $1398.76? Under state and federal law we can change interest on the accountThe amount of interest to date on the file was $The amount collected from the consumer was so we waived the interest on the accountThe fee that was charged for using her credit card was $41.96, I confirmed she was told about this fee and agree to it.? In the consumer complaint it was stated we added "Fee" to her account.? This is not true, in fact we saved her money on the account I would like to point out the accounts in questioned are assigned and not boughtWe have no control over if the client will allow a settlement or notWe did in fact check with our client twice to get the consumer offer pushed through our client and both time we were rejected The consumer asked for validation in FebShe stated she was going to send in a letter asking for documents the showed why she owed itTo date we have not received a letter or any request in May I have listen to every recording and no where did we tell the consumer the information was sent to an address that she use to live at years agoI will be more then happen to send all the recording to the BB for their review as well as all the notes on the file to ensure NSBI acted in good faith The debit card in question was submitted to her bank and was declinedHer is a copy of the transaction 10-12-V? 10-12-Declined? ? ? ? ? ? ? 1,398.76? ? ? 41.96? ? 1,The account number has been deleted with the last? four showing.? After this payment was declined, we took an ACH that was processed While I can understand the consumers concern, I do apologize for any? misunderstandingAs a good faith I will agree to delete this off the consumer credit report if NSBI did in fact report it If you have any questions, feel free to contact me ? Thank you, ? [redacted] ? ? ? ? ? ? ?
this account was assigned to NSBI on 3-4-for property damagesA letter was sent to the consumer on the same dateOur first contact with the consumer was on 3/10/During this conversation the consumer made a payment plan of $down and a monthWithin a hour the consumer changed the plan to a month, we agreed to thisJust before the payment was due, the consumer advised her debit card was stolenDuring the next month the consumer made several promises to pay which nothing ever cleared or the promises were not keptIn? June of State farm adjusted the balance of $for injuriesThe consumer was informed of this, at this time she had requested proofBecause it pertains medical records of a third party, we can't release it to the consumerBased on the promises made and not being kept, NSBI had no choice to send the paper work into the stateThe State makes the decision to suspend not NSBIThe consumer has been given three promissory notes to get signed and send back into us as well as other documentsOnce the consumer? completed her portion of the paper work and kept her payments we agreed to? send in the release to the stateThe consumer just got all the paperwork to us the end of March 2016, we have agreed to ask the state to give the drivers license back to the consumerAs long as the payment are made on time with no more excuses, the consumer should receive her drivers license back As to the person to contact, this would be Sam A [redacted] not StephanieHer direct line is [redacted] If you leave her a message she will return the call in the order she get themThe current balance as of today is My contact info is [redacted] as another point of contact.? ? I will have the release sent out again today for the third time to the consumer e-mail that appears on this complaintit is the responsibility of the consumer to ensure it is filled out and sent back to our office via fax or e-mail ([email protected])I have placed a hold on this fileNo more outbound? calls will be made to the consumerIt is the responsibility of the consumer to make the payments on time to avoid any further interruption of her drivers license I believe this addresses all of the consumers concerns ? ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11762785, and find that this resolution is satisfactory to me Please be aware that my address on the documents I received is still incorrectI have updated this previouslyMy current address, as it has been for the last years is [redacted] Ne Sincerely, [redacted] ***
I have taken the time to review the fileTo date, NSBI has had no contact with the consumerI show we have reached her answering machine, but never had a actual conversation with the consumerAt this time I have closed the file back to our client No further attempts will be made to the consumer from our office ? Thank you, ? R P***
Complaint: [redacted] I am rejecting this response because: MrP [redacted] stated his company ( what is his company type of business) is not the company Eric called fromEric works for State Farm Subornation DeptIf MrP [redacted] company is accepting debt assignments from State Farm....that would lead me to believe MrP [redacted] works for a collection agency? I spoke to an attorney in Traffic Laws and he quoted " collection agencies can not suspend your license." Washington is a "Fault" statewhich means Civil Tort? Civil Tort is handled by the courts? % of fault and damages are to be decided in a court of law not at the desk of State Farm Subornation Dept acting on behalf of the client (policyholder with under insured coverage).? If what Mr.P [redacted] is stating was true ALL Subornation Reps would recap 100% of all accidents their employer paid out onNo unbiased court system required and the DMV would suspend driving privileged without court ordersIn other words DMV would consider an insurance company employee equitable to make unbiased at fault decisions and assign financial responsibility amounts per the client (Policyholder) choice of auto repair shops A Traffic infraction is just that, an infraction? It does not assign fault of accident? The client does not assign fault of accidentA witness does not assign fault, they testify to what they witnessedWitnesses' are known to recall much differently ? MrP [redacted] and Eric from State Farm: I can not, nor will the " [redacted] 's be contacting you to set up a payment plan on the over priced bumper replacement of your client (policyholder) vehicleWho determined the bumper required replacement, the client who ripped it off? Your "payment plan" is written contract that only requires a signature or recorded agreement to be legally bindingYour payment plan contract only pertains to "your" best interest and State Farms.? I would like documentation that proves your company has authority to submit consumers names ? requesting suspension based your business partners assignment of accounts.? I and the " [redacted] 's" will attain an attorney in response to any actions ? State Farm, State Farm Subornation, State Farm National Subornation, Seattle Services Bureau, National Services Bureau or any other business names doing business as where this matter is concerned.? ? Thank you kindly MrP [redacted] for your generious offer and more importantly for your clarification on behalf of State FarmI will assume ? Seattle Services Bureau accepted assignment to this account uopn your interception of my complaint to the Revdex.com.? ? ? Best Regards, [redacted] ? CC: Revdex.com P.S.: Will Revdex.com conduct a review on "Seattle Service Bureau" DBA "National Service Bureau" to confirm and validate MrP***'s ? statements concerning his employers type of business (ie.: debt collector) having authority to request a suspension of consumers drivers license and State Farm's waivability to a Civil Tort Case? Also the required documentation that must accompany the accepted account assignment( of a third party) providing proof of the consumers liability to the debt
? Complaint: [redacted] I am rejecting this response because: NCBI stated that they have submitted to the DMV that my drivers license be suspended for insufficient proof of insuranceI was unaware of a laps in coverage due to an auto payment glitch caused by a fraud attempt on my accountTherefor I reject this portion of the responseI accept the remaining response details? ?
To whom it may concern: I have taken the time to review the file and talk with the employeesThe employees have followed the Fair Debt Collection Practices Act (FDCPA)NSBI rec'd the consumer dispute over the phoneWe have been in contact with our client and requested validationAll collection efforts have ceasePer our contract with our client, we are not allowed to give out the person name and their direct phoneAs to the reporting on the credit file, the account has been documented as disputedOnce the validation has been rec'd it will be forwarded to the consumerNo further collection efforts will be made on this account while waiting for the validation Thank you, RP***
I have taken the time to review the complaint filed by the consumerI have also listen to the recording that NSBI hasFirst I would like to point out this is not a consumer debt as pointed out by the consumerThe FDCPA does not apply to a civil tort claimTherefore the agent who called, has the right to talk to who ever picks up the phoneWith that being said, I have closed the file back to State Farm to take what ever action they deemThe request for suspension has been sent, the consumer has to understand the state of Cahas stiff rules about driving with no insurance There will be no more calls to the consumer by NSBI Thank you,
National Service Bureau was notified that Dr [redacted] is represented with legal counsel and we have since been in contact with her attorney providing to them the documentation regarding her account
Complaint: [redacted] I am rejecting this response because:I spoke to a representative who was rude and told me to Google the company if I wanted to know why he was calling.Sincerely, [redacted]
[redacted] In regards to the response from Dr. [redacted] , we cannot respond to her directly since she has retained counsel. Talk with you soon, Gayle B [redacted] National Service Bureau, Inc. 18912 North Creek Pkwy, Suite 205 Bothell, WA 98011 Phone:1-800-798-1674 Extension [redacted] | Fax 1-888-553-9692 | Direct Office Number: 425-318-1237| [redacted] Email: [redacted] @nsbi.net
To Whom it may concern: First off I would like to say I never thought the consumer was dishonestI called it miscommunication since the recordings that I listen to that pertain to the complaint sounded like the conversation was going in circleNot because of either parties partThe Rep did in fact sounded like he was rushing to get off the phoneThis has been addressed with the repAs to a paid in full letterThis is being sent to the consumer home address as of todayE-Oscar which is the portal for all three credit reporting bureau has been notified last week to delete the tradesThe confirmation number we get from them to confirm they have the items deletedThe following is the validation the consumer has requested: DEL CBR CONTROL [redacted] , it is now up to the credit bureau to get these items deletedWe have no control or time table for this to be done While there is nothing I can say or do that will change the past, I am truly sorry for the inconvenience this has caused If you have any questions, feel free to contact me ***
Complaint: [redacted] I am rejecting this response because:This issue is not about being ripped off or taken advantage of! NSB somehow obtained my personal information and exploited it without due diligence! I nearly lost my job due to their lack of investigation as whether they had the right person in their attempt to collect a debt, not to mention the undue mental torment I endured for months! A simple call to the TennDeptof Safety would have shown that there was no accidents on my record! Further, they could have contacted me personally with the information they had, and I could have informed them they had the wrong person with MINIMAL effort.Sincerely, [redacted] ***
I have taken time to review the consumer concernsThe account in question was assigned to our office on 06-16-The amount assigned was $Under state and federal law we can change interest on the accountThe amount of interest to date on the file was $The amount collected from the consumer was so we waived the interest on the accountThe fee that was charged for using her credit card was $41.96, I confirmed she was told about this fee and agree to it In the consumer complaint it was stated we added "Fee" to her accountThis is not true, in fact we saved her money on the account I would like to point out the accounts in questioned are assigned and not boughtWe have no control over if the client will allow a settlement or notWe did in fact check with our client twice to get the consumer offer pushed through our client and both time we were rejected The consumer asked for validation in FebShe stated she was going to send in a letter asking for documents the showed why she owed itTo date we have not received a letter or any request in May I have listen to every recording and no where did we tell the consumer the information was sent to an address that she use to live at years agoI will be more then happen to send all the recording to the BB for their review as well as all the notes on the file to ensure NSBI acted in good faith The debit card in question was submitted to her bank and was declinedHer is a copy of the transaction 10-12-V 10-12-Declined 1, 1,The account number has been deleted with the last four showing After this payment was declined, we took an ACH that was processed While I can understand the consumers concern, I do apologize for any misunderstandingAs a good faith I will agree to delete this off the consumer credit report if NSBI did in fact report it If you have any questions, feel free to contact me Thank you, [redacted] ***
To Whom It May Concern: I have taken this opportunity to review this complaint and interview the rep who was named in this complaintI believe there has been a miscommunication, the rep works for NSBI in the Subrogation unitThis unit does not handle consumer debts, they only handle State Farm claims which are a civil tort claimsI would asked that the consumer call me directly at [redacted] This is my direct line, if I don't answer please leave a message and I will call the consumer backI will see what I can do to help resolve this matter Thank you, Bob P***
June 5, Revdex.comStation Dr Ste 222DuPont, WA RE: Case # [redacted] *** Dear Sirs, Upon receiving the above referenced complaint, wereviewed the claim in question We have addressed all of the outstanding issues Ms [redacted] noted in her complaintWe have sent a request to the State of IL to haveher license reinstatedPlease don’t hesitate to contact us with any additionalquestionsThank you for your timeSincerely, [redacted] ***Administrative Assistant [redacted] National Service Bureau [redacted]
National Service Bureau is in receipt of the Mr [redacted] rejection of our response National Service Bureau is sorry that Mr [redacted] has experienced any frustration regarding the claim placed in our office for subrogationMr [redacted] was the actual party named in a police report provided by the Greenville Police department In general a police report is considered a bona fide record of events beyond reproachIf the police report would not of identified Mr [redacted] in error then our agency never would of contacted him in regards to the collisionAlso be aware that National Service Bureau does not actually issue suspension of a drivers privilege's That step is taken by the Department of Safety and the Department of Motor Vehicles These agencies do not simply suspend by accusation aloneThey also operated on the same information provided to our agency and none of their fail safes prevented the issue as all information for all parties seemingly met due diligence standards If it is was as simple as the Department of safety stating wrong party, then they would of have and rejected the suspension request, which they did notAlso Mr [redacted] should be assured that this Tort claim in no way is considered a debt and he faces no potential credit reporting impact.Thank you,Erik R***Compliance and AssuranceNational Service Bureau, INC[redacted] nsbi.net