Seattle Hookah Lounge Inc

Initial Business Response /* (1000, 5, 2017/04/11) */
Revdex.com,
As I've mentioned to the guest on a number of occasions we are more that willing to reverse the charges as long as their friend fills out a cc authorization form. Jessica also disputed the charges with their cc company, and were denied...

of their request. They have also disputed the charges with Choice Hotels, and were denied that request as well because they are not willing to fill out a cc authorization form. We are still more than willing to reverse charges but they must follow our hotel protocol.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an error in the hotels behalf NOT MINE. It should be up to the hotel to correct this, I should not have to track down the guest that they applied my credit card to pay for their room. I am not friends(they live near me)with this other guest who they used my credit card to pay for their room in error! I disputed this with my credit card company and [redacted] disputed my dispute saying it was a valid charge so the charges were not refunded to me! Again this is the hotels error not mine! I did not authorize in any way for them to use my card for someone else's room charge! This is a poor way to run a business, not taking ownership for their own mistake!