Seattle Boat Share

As the company owner, this is the first I have heard of this requestThe person responsible for administrative work through the first 5 months of was recently let go for poor job performance and communication, and I think this issue is representative of thatHowever, there is never
an excuse for a customer to feel he has to go to a third party to resolve an issueI have personally processed the requested refund. It is our policy to hold deposits until the customer tells us that they will not be renewing for the following yearClearly this customer tried to do the right steps to communicate this, and was not responded toI apologize for that, and have taken immediate action to expedite the solution*** is welcome back anytime and I hope I get the opportunity to make up for this oversight in the future