Seattle Avionics Software

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.One matter of clarification: contrary to their assertion, I did NOT select a box for auto-renewal Seattle Avionics website had the box pre-selected which appears to be a Negative Option billing in conflict with Section of the Federal ‘Restore Online Shoppers’ Confidence Act’ Sincerely, [redacted]

Hi ***, When [redacted] purchased an annual subscription in 2017, he clicked a box that said he would like to be "auto-renewed" annually each year on the same credit card, which is what we did As soon as he reached out to us to advise us he thought this was an approved charge we processed an immediate credit for his full amount of $ The emails below are between Seattle Avionics and [redacted] showing he confirmed the credit went thru fine, and he's now happy We explained to him on the phone the autobill situation, and he admitted he probably just didn't remember he'd signed up for autorenewals Best, John R***SASoftware - cell # [redacted] --------------------------------------------From: Cameron S [redacted] Sent: Wednesday, March 14, 10:AM To: ' [redacted] ' [redacted] Subject: RE: CREDITED PURCHASE My pleasure ***, thank you for confirming all is good [redacted] SSeattle Avionics Team From: [redacted] Sent: Tuesday, March 13, 5:PM To: [redacted] S [redacted] < [redacted] > Subject: Re: CREDITED PURCHASE Cameron, I confirmed that the credit was applied to my accountThe 316-721-number does work and we receive several calls a day Thanks for resolving the unexpected charges [redacted] -- [redacted] [redacted] --------------------------------------------------------------------------------...⇄ On Tuesday, March 13, 7:00:PM CDT you wrote: Hello ***, We received your request for a refund and I am writing back to you just to clarify some issuesI received your voicemails and attempted to call back but whenever we try the number ending in *** it says it has been disconnectedI apologize for not sending an email more promptly but I credited your account back the full amount on the 28th of FebruaryThat should have completed about 3-business days later Give me a call to confirm that this credit did go thru okay and you’ve seen it on your statement, and I’m happy to field any questions or concerns you experiencedThank you, Cameron S [redacted] Customer Services Seattle Avionics Software 425-806-www.seattleavionics.com