Seattle Avionics Software Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.One matter of clarification:  contrary to their assertion, I did NOT select a box for auto-renewal.  Seattle Avionics website had the box pre-selected which appears to be a Negative Option billing in conflict with Section 4 of the Federal ‘Restore Online Shoppers’ Confidence Act’
Sincerely,
[redacted]

Hi [redacted], When [redacted] purchased an annual subscription in 2017, he clicked a box that said he would like to be "auto-renewed" annually each year on the same credit card, which is what we did.  As soon as he reached out to us to advise us he thought this was an approved charge we processed an...

immediate credit for his full amount of $299.  The emails below are between Seattle Avionics and [redacted] showing he confirmed the credit went thru fine, and he's now happy.  We explained to him on the phone the autobill situation, and he admitted he probably just didn't remember he'd signed up for autorenewals.  Best, John R[redacted]SASoftware - cell # [redacted] --------------------------------------------From: Cameron S[redacted] Sent: Wednesday, March 14, 2018 10:56 AM To: '[redacted]' [redacted] Subject: RE: CREDITED PURCHASE   My pleasure [redacted], thank you for confirming all is good.   [redacted] S. Seattle Avionics Team   From: [redacted] Sent: Tuesday, March 13, 2018 5:30 PM To: [redacted] S[redacted] <[redacted]> Subject: Re: CREDITED PURCHASE   Cameron,   I confirmed that the credit was applied to my account. The 316-721-6824 number does work and we receive several calls a day.   Thanks for resolving the unexpected charges.   [redacted] -- [redacted]
[redacted]   [redacted] --------------------------------------------------------------------------------...⇄ On Tuesday, March 13, 2018 7:00:30 PM CDT you wrote: Hello [redacted], We received your request for a refund and I am writing back to you just to clarify some issues. I received your voicemails and attempted to call back but whenever we try the number ending in [redacted] it says it has been disconnected. I apologize for not sending an email more promptly but I credited your account back the full amount on the 28th of February. That should have completed about 3-5 business days later.  Give me a call to confirm that this credit did go thru okay and you’ve seen it on your statement, and I’m happy to field any questions or concerns you experienced. Thank you,   Cameron S[redacted] Customer Services Seattle Avionics Software 425-806-0249 www.seattleavionics.com