SeatGeek

In case #*** the user requested to SeatGeek that she would like her account removedAfter review our Privacy Policy SeatGeek has removed the user's account.Any user may request to remove Personal Data by emailing in to ***This is found in the Privacy Policy on
SeatGeek's siteBelow is the section of the policy with this wording."SeatGeek understands that you may want to change or access your Personal Data*** collects email addresses, names, and other personally identifiable information from users who register at ***To change your personally identifiable information, sign in and go to your "My account" pageYou may submit requests to change or remove Personal Data by emailing ***."Since the users account has been removed and the specific section of the Privacy Policy has been highlighted where you can find the policy on account deletion, I believe that this case should be considered resolved

I believe this case should be marked as resolvedThe consumer's complaint indicates that they were mistaken about SeatGeek's role in the order issuesSeatGeek is a ticket search engine that provides a variety of vendors from whom consumers can purchase ticketsThe unavailable tickets
that were the root of the consumer's problems in this case were not provided by SeatGeekSeatGeek was merely the search engine which led him to the seller from whom he attempted to purchase tickets(There's more information on the services SeatGeek provides on our publicly-available FAQ page.)The vendor in question here is *** ***, who provided the communication referenced by the customer in regard to the order being "cancelled." The order was rejected or unable to be confirmed by *** ***The consumers complaint seems to be with the length of time it took to receive a response, which is completely outside of SeatGeek's controlThe vendor through which the order is placed is responsible for the amount of time it takes to confirm or reject an order SeatGeek did not have any active role in this customer's dissatisfactionThus, I think it's reasonable to request that this case be considered resolved as far as SeatGeek's role in the matter is concerned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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In case #*** the user requested to SeatGeek that she would like her account removedAfter review our Privacy Policy SeatGeek has removed the user's account.Any user may request to remove Personal Data by emailing in to ***This is found in the Privacy Policy on SeatGeek's
siteBelow is the section of the policy with this wording."SeatGeek understands that you may want to change or access your Personal Data*** collects email addresses, names, and other personally identifiable information from users who register at ***To change your personally identifiable information, sign in and go to your "My account" pageYou may submit requests to change or remove Personal Data by emailing ***."Since the users account has been removed and the specific section of the Privacy Policy has been highlighted where you can find the policy on account deletion, I believe that this case should be considered resolved

SeatGeek resolved this issue and refunded the customer in full in the amount of of $on April *** 2015. SeatGeek is a ticket aggregator, or search engine, that lists and maps ticket listings from various vendors onlineSeatGeek is 100% free to use and we do not charge customers
for ticket orders- we direct our users to purchase tickets from different online vendors. The customer reached out to SeatGeek because he believed that the tickets he purchased from ***, a separate ticket company, had been mapped incorrectly on our siteThe customer thought that he was purchasing tickets in the Center Mezzanine section of the venue, but *** provided him with tickets for the Right Mezzanine section, not Center Mezzanine. The map marker which designated the location of the tickets he purchased was displayed in the Center Mezzanine section of the map on ***.Occasionally when a vendor lists tickets online, they will be listed as simply "Mezzanine" instead of Mezzanine Right, Mezzanine Left, or Mezzanine CenterThis is how *** listed these particular tickets via the data which they sent to SeatGeek's system regarding the specific ticket informationSeatGeek didn't actually map the tickets incorrectly, but the tickets were mapped as simply Mezzanine, with no center, left, or right classification provided. When there is no center, left, or right classification provided for these Mezzanine tickets, we normalize these listings by placing them in the geographical center of the mapWhen a customer's cursor hovers over that specific row, the entire row (spanning from left to right Mezzanine) will highlightThis, along with a popup box that says "this ticket could be anywhere in the highlighted row," is meant to warn our customers that the ticket may not be in the Center Mezzanine, but could potentially be in Right Mezzanine or Left Mezzanine.The customer was understandably frustrated since *** had not provided us with explicit information regarding the center, right, or left location of his Mezzanine ticketsSeatGeek did provide the customer with information expressing that the tickets could be anywhere in the Mezzanine section, and the customer had already attended the event, so we initially offered the the customer a 30% refund for his orderStill, we sincerely really regret that this customer had such a negative experience on our site, and we absolutely understand his frustration regarding the clarity of how we communicated the exact location of the ticketsWe have since refunded the customer in full for his order in the amount of $442.64. Thank you, SeatGeek

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

My event was cancelled due to a hurricane They will not issue a refund as promised on their site as the show is going a head for a date after we leave the country The show was cancelled for our date and as promised on the site we should get a refund for the cancelled event

Used to purchase tickets for an event Tickets were invalid at the door, and the ticket office could not do anything about third party vendors Tried calling customer service, went straight to voice mail No call back Could not use the advertised tickets for game

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My account has not been deleted and my request was denied when I asked for my account to be deletedTherefore this is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI believe the business only responded to this complaint because I
notified the BBCPrior to Revdex.com involvement there was very poor communication, and no resolution for weeksWithin hours of Revdex.com involvement the resolution was met.
Sincerely,
*** ***

In case #[redacted], the consumer reports that he purchased tickets to the Tori Kelly show in NYC
" margin: 0px">SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeekSeatGeek is a search engine – like [redacted], or [redacted] – for tickets. We crawl the web for ticket listings and present them all in one placeWhen a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, TicketNetwork. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.
Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets. To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a refundfrom [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup
The consumer's complaint is the responsibility of the seller, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved
If you have any questions, please feel free to ask. All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

I would like to warn people about this company and their refund policies. If you purchase tickets and there is a mistake on their part, they will not refund you or try to resolve your issue. They will have you resell them and still charge a service fee on top of that. This company does not care about customer satisfaction and will avoid your inquiries. It is not fair for someone to get stuck with tickets they did not want. There should be a better refund policy when it is a significant amount of money and the mistake was on their part.

In case #[redacted], the consumer reports that he purchased tickets to a event. SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus does not sell these tickets. SeatGeek is a search engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings...

and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund for undelivered tickets to an event, the customer needs to dispute and request a refund from [redacted].The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

Did not get the seats I paid for,. very disappointed. Wanted to sit close to the stage and paid for tickets near their,. and arrived at the show only to sit in an aisle near the back of the first section. Also the tickets were mailed to me.... I found that odd and wonder why they dont just use a cellphone to scan your tickets at the show,since they actually SCAN your tickets when you get to the show. I would not order from them again, and discourage anyone else from doing so. also the service fees are ridiculous. lame.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My account has not been deleted and my request was denied when I asked for my account to be deleted. Therefore this is not resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At the time of this complaint, SeatGeek had not received any emails in regard to this issue to the [redacted] email address that is used for all incoming complaints. The phone number the consumer called was the SeatGeek Press Line, which is not intended for customer inquiries, which is why...

there was no response to the voicemails. SeatGeek is a ticket aggregator that displays tickets from major ticket selling websites. The consumer correctly identifies that all three purchases were made through Crowd Seats. After corresponding with Crowd Seats and investigating each order, we have confirmed that all three purchases were fully confirmed and verified, after which, the tickets selected were delivered well ahead of the event in question. The consumer who submitted this complaint confirmed that her daughter placed the orders in question, but contends that Crowd Seats did not deliver tickets for the first two orders that were placed. We have informed the consumer that in these situations, it is the purchasers responsibility to follow up with the vendor from whom they purchased tickets before placing another order. According to Crowd Seats, all three of these orders were confirmed and tickets were delivered each time an order was placed. We have provided this information to the consumer who submitted this complaint and confirmed with Crowd Seats that each order was filled as requested.

In case #[redacted], the consumer reports that she purchased tickets to a St. Louis Blues hockey game that were invalid at the gate.   SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine...

– like [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, UberSeat.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.   Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup.   The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.   If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

In case #[redacted], the consumer reports that she purchased tickets to a St. Louis Blues hockey game that were invalid at the gate.
SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – like [redacted] – for tickets. We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, UberSeat. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets. To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. The consumer's complaint is the responsibility of the seller, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask. All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

In case #[redacted] the consumer states that they purchased tickets to an event and then had the merchant of record/vendor ([redacted]) contact them with updates on their order status, reportedly involving a cancelation. The order in question was placed using our service, but any subsequent...

changes to the order would have been made by the vendor.SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus did not sell these particular tickets. SeatGeek is primarily a search engine – like Google or Kayak – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.  Since SeatGeek is not a party in the transaction or the merchant of record, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or inquire about an order status, the customer needs to contact their vendor, [redacted], and ask for clarity about the order status, as we are currently unable to see this.The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]