Seasonal World, Inc.

Complaint: ***
I am rejecting this response because:
September 8th was not the first complaint regarding the matter of water behind the vinyl liner after rainfallThe first complaint to Seasonal World was 7/15/I was told by Seasonal World service department that I may incur a charge for a service call if they came out to my propertyI was not happy with that because the pool was only months oldI was told they would look into waiving the service charge because the pool was only finished a few months priorNevertheless I was able to get the water out from behind the liner myselfI made the assumption that this would be an isolated incident but unfortunately notEvery rainfall subsequent to 7/15/has produced bubbles behind my liner near the water line (not ground water)All calls subsequent to 7/15/have not produced a visit from anyone at Seasonal WorldIn fact I was told on one occasion that it was just my yardOn a separate occasion I was told these things sometimes happenNevertheless I have had many phone calls throughout the summer (subsequent to 7/15) with *** and ***My last call with *** September 8, was not pleasant and I deemed it my last callSeasonal World has been given ample time to resolve this matter and as of September 14, I still have yet to see anyoneAs a result I don’t think filing my complaint with Revdex.com a day after my final attempt to resolve qualifies as not giving Seasonal World adequate timeThe end result is if you spend $42,on a pool you should not have to remove a section of the liner and lay on your stomach and with your arms force the water up and out from behind the liner (unfortunately I have plenty of pictures and videos of me doing this all summer after a rainfall)I know I'm a layman but I would not categorize that as quality workAt this rate my liner will surely be destroyed when I open the pool next springIt will either be completely of the track and floating in the pool or the mold that will start to grow in between the pool wall and the liner will finish it off Regards,*** ***

Complaint: [redacted]
I am rejecting this response because:
My lack of patience was a direct result of being told, prior to finishing my reason for being there, the store would not fix, repair, look at, return or replace any item after Christmas. Nor was there any male there that I spoke to.  Who said, when I called, HE would look at it and repair if possible. I was shocked how the representative had her "story" ready.  I guess they use it often.  I would have loved to have the products fixed, that was my initial intention.  For Christmas World to put their product's not working, or the rudeness of their representative  on the consumer is laughable. I purchased the items as I wanted them.   IF ONLY they had offered to look at and SEE if it was an easy repair, they would have had another satisfied customer.  They are disingenuous and more proof of their unethical behavior.  I hope the product I paid for, and now Christmas World has, and taken the time to fix, which was a bulb.  I hope they do not resell it again for an additional profit and have the decency to  donate it to someone who could enjoy it and perhaps not able to afford it. 
If your representative would have even had a second of concern, customer consideration or just basic politeness, this could have been avoided.  The bulb would have been replaced and "who" knows what's wrong with the projector.  May be an easy fix as well.  Like I said we spent over $300 and its not the first time, just the first time, we had an issue. We will never shop there again and will be sure to share our Christmas tale with all.  I may also contact  my credit card company.
Regards,
[redacted]

Please take notice that this written correspondence has been composed as a response to Case Number [redacted] that was received by Seasonal World on January 8, 2016 in reference to [redacted]At Seasonal World we never like to hear when a...

customer has an issue with merchandise that was purchased. The Christmas merchandise that was purchased has period of time that potential defects can be returned direct to Seasonal World. This is posted throughout our Christmas Store and printed on the sales receipt that is furnished at the end of each sale. Upon further review of this case, it appears as the merchandise was used and the suspected defects started to appear after the grace period for return to Seasonal World. When these items were brought into our store, our cameras show that the there was little patience for our team to look at any of the merchandise and it was left in store as the customers stormed out. It turns out the one of the items that was not working was a result of bulb that was broken in it socket and was fixed in seconds after locating the broken bulb. With that said, it seems as the Consumer wanted to file a complaint about their negative experience but did not care for a resolution or to even do business with us anymore. We however feel if there was a little more patience perhaps there could have been a better outcome to the issues that the Consumer was having. Seasonal World values the feedback we received and will look to modify polices going forward to accommodate a wider range of potential product defects.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, I have no problem for owner of seasonalworld calling me allthough he has ever attempted too to try to resolve this matter as to balance it was only 50 dollars which a had allready told them once pool passes insepction by township I would pay but owner can call me at cell phone at [redacted] anytime if he so chooses to.
[redacted]

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on September 9, 2014 in reference to [redacted] of [redacted]Seasonal World’s service department was advised...

of [redacted] concerns on September 8, 2014 around 12:55PM. Upon the service department taking the call, it was concluded that his concerns would be voiced to people familiar with his swimming pool installation and someone would be in contact within the next 24-36 hours to discuss his concerns further.  Seasonal World then received notice of the same concerns in the form of this complaint. [redacted] gave no time for Seasonal World to react and/or investigate his concerns. From September 9, 2014 on Seasonal World attempted to contact [redacted] via phone to arrange for site visit to review his concerns. Multiple calls were made and finally on Saturday, September 13, 2014 - [redacted] advised of times and dates he would be available for a site visit. Seasonal World will be visiting with [redacted] on September 21, 2014 to review his concerns, determine the validity and offer solutions as a result to the situation. Again, Seasonal World had not time to react to [redacted] original call as this complaint was filed less than 24 hours after his call. Although this does not seem fair to Seasonal World as the business, we will review this further upon the site visit being performed.

Review: Seasonal World started the excavation of my in ground swimming pool in March of 2014. The pool was finished timely however in July of 2014 after a big rainfall (and each rainfall since) I had water behind the liner in between the pool wall and the liner itself. I have subsequently installed a pump to remove any ground water that may be under the pool (although it's been determined this is NOT ground water causing the problem) and installed drainage around the pool all to no avail.Desired Settlement: I would like to be reimbursed for the drainage that has already been installed and for Seasonal World to pay for a French drain around the pool to alleviate the water getting behind the liner.

Business

Response:

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on September 9, 2014 in reference to [redacted] of [redacted]Seasonal World’s service department was advised of [redacted] concerns on September 8, 2014 around 12:55PM. Upon the service department taking the call, it was concluded that his concerns would be voiced to people familiar with his swimming pool installation and someone would be in contact within the next 24-36 hours to discuss his concerns further. Seasonal World then received notice of the same concerns in the form of this complaint. [redacted] gave no time for Seasonal World to react and/or investigate his concerns. From September 9, 2014 on Seasonal World attempted to contact [redacted] via phone to arrange for site visit to review his concerns. Multiple calls were made and finally on Saturday, September 13, 2014 - [redacted] advised of times and dates he would be available for a site visit. Seasonal World will be visiting with [redacted] on September 21, 2014 to review his concerns, determine the validity and offer solutions as a result to the situation. Again, Seasonal World had not time to react to [redacted] original call as this complaint was filed less than 24 hours after his call. Although this does not seem fair to Seasonal World as the business, we will review this further upon the site visit being performed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

September 8th was not the first complaint regarding the matter of water behind the vinyl liner after rainfall. The first complaint to Seasonal World was 7/15/2014. I was told by Seasonal World service department that I may incur a charge for a service call if they came out to my property. I was not happy with that because the pool was only 3 months old. I was told they would look into waiving the service charge because the pool was only finished a few months prior. Nevertheless I was able to get the water out from behind the liner myself. I made the assumption that this would be an isolated incident but unfortunately not. Every rainfall subsequent to 7/15/2014 has produced bubbles behind my liner near the water line (not ground water). All calls subsequent to 7/15/2014 have not produced a visit from anyone at Seasonal World. In fact I was told on one occasion that it was just my yard. On a separate occasion I was told these things sometimes happen. Nevertheless I have had many phone calls throughout the summer (subsequent to 7/15) with [redacted] and [redacted]. My last call with [redacted] September 8, 2014 was not pleasant and I deemed it my last call. Seasonal World has been given ample time to resolve this matter and as of September 14, 2014 I still have yet to see anyone. As a result I don’t think filing my complaint with Revdex.com a day after my final attempt to resolve qualifies as not giving Seasonal World adequate time. The end result is if you spend $42,000 on a pool you should not have to remove a section of the liner and lay on your stomach and with your arms force the water up and out from behind the liner (unfortunately I have plenty of pictures and videos of me doing this all summer after a rainfall). I know I'm a layman but I would not categorize that as quality work. At this rate my liner will surely be destroyed when I open the pool next spring. It will either be completely of the track and floating in the pool or the mold that will start to grow in between the pool wall and the liner will finish it off. Regards,

Review: I purchased a 7.5' Santa's Own Christmas Tree, Model #[redacted] on sale (Black Friday, Nov 29, 2013). Regular price of the tree was $769.99 less 25% ($577.49 + 40.42 Tax for a total of $617.91). The company, Seasonal World does have a no return policy but specifically states on the receipt that they will honor a 5 day grace period wherein items that have manufacturer defects may be returned for "review." The tree had an entire string of lights out (which is not supposed to happen with the "stay-lit" wiring - the light string is not supposed to go out despite a bad or missing bulb) in the middle section. We returned the tree within the grace period, on Sunday, Dec 1st. They set it up, saw the string of lights out, had a worker try to replace the fuse. The light string was still out. One cashier said, "We can replace the tree." The other said, "We don't have any more of these." So the first went to get the owner, she took my receipt and went off, the owner, someone said his name was [redacted] came back and said, we don't take them back, we don't give refunds. My husband said, "So let me get this straight, you want me to pay $600 for a tree that was bad out of the box?" [redacted] was very nasty and said, "How do I know you didn't break it - maybe you tried to replace a bulb!" Firstly, the string is not supposed to go out for a bad or missing bulb. Secondly, the replacement bulbs that came with the tree were intact (the packaging had not been opened) and in the box. Thirdly, I wouldn't even let my husband try to replace the fuse because I didn't want anyone to say, we had touched the tree. We drove over an hour to return it. I told [redacted] I am not paying $600 for a tree that doesn't work. His response was, "Well, we don't give refunds so you can leave it here and we will "try" to fix it, or you can take it with you. ? What?!!! I told him I was leaving the tree and would dispute the charges with my credit card co. When we left, his workers were packing it up.Desired Settlement: I would like the Store to credit my credit card for the price of the tree and the tax. I would like an apology but don't expect to get one. "[redacted] was very rude and ignorant. The say they have a 5 day grace period wherein you can return for manufacturer defect and they will "review" leads the consumer to believe that if there is a manufacturer defect or problem, the item will be replaced or an exception will be granted and a refund given. It doesn't say, the review consists of them determining in fact there is a problem, and then turning around and blaming it on the customer/consumer. The sole reason for paying such large amount of money for the tree was to buy a quality product that would last (lights on the stay-lit trees are supposed to be guaranteed for 5 years, and the tree for 15). To get a defective tree out of the box and then be accused of breaking it (I'm not sure how that's possible/how we could have broken it) by changing a bulb. This is OUTRAGEOUS!

Business

Response:

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on December 4, 2013 in reference to [redacted]

Rather than attempt to defend the position of Seasonal World in this matter, Seasonal World has agreed to the desired consumer resolution. Seasonal World has refunded [redacted] credit card ending in [redacted] in the amount of $617.91. This refund represents the full purchase price of the tree after discounts and applicable sales tax and was refunded to the aforementioned credit card on December 7, 2013.

It would appear that the purchase made by [redacted] is a case of buyer remorse. To provide some logical understanding about how Seasonal World’s handles potential defects in merchandise. Seasonal World does not have a return policy on Christmas related merchandise and defects in products need to be reviewed to determine if it is truly a defect or damage caused by the end user. This is only logical as Seasonal World has sold these trees with great success for over a decade and we are familiar with what causes these products not to work. In this specific matter the tree that [redacted] purchased was not defective it had a wire that was sheered which is most commonly associated with someone (the end user) aggressively pulling the individual tree components from the box. So after a “review” of the potential defect, [redacted] is incorrect in her statement and assessment that the tree she paid $600 was defective. The reason of failure was end user related in this specific instance.

Nevertheless, Seasonal World provided a refund for the tree in the amount that was paid including applicable taxes. We sincerely wish [redacted] the best of luck if and when she purchases a new tree from another provider.

Review: I had seasonal world build me inground pool last season their was problem with installation where liner was not properly installed I recently emailed seasonal world and let linda project manager know of issue she informed me that they are not going to do anything because their was a balance on bill of 50 dollars that was agreed to be paid once pool had passed onspection by township pool has yet to pass inspection they advertises that there is 25 year warranty on liner 5 year full warranty seasonal world is not honoring thier warrantyDesired Settlement: either to have liner properly installed if it takes reclaining all water and reusing it to properly install liner or to hire a sub contractor to do job either way I need this issue resolved

Business

Response:

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted]that was received by Seasonal World on May 22, 2014 in reference to [redacted] Drive, [redacted]

Seasonal World has attempted to work with [redacted] on multiple accounts with no success to resolve his “alleged” issues. [redacted] continues to file complaints to the Revdex.com that have no merit. This complaint proves to be another one. [redacted] has an outstanding balance and in accordance with the written agreement between Seasonal World and [redacted] – no warranty work can be performed until all outstanding balances are paid. Seasonal World is not requesting the final payment – but a payment that is outstanding prior to the final payment becoming due.

Seasonal World has attempted (on multiple accounts) to meet face to face and resolve any issue and see if a plan can be put together for a future relationship[redacted] has not been willing to do this. Yet he prefers to rely on written correspondence, where Seasonal World has countless documents showing that his command of the English is poor. Hence the reason Seasonal World has tried to resolve all issues face to face.

At this point, [redacted] is preventing Seasonal World from helping him resolve any issues and continues to file complaints that have no merit. Seasonal World is following the written agreement between parties. The issue with Mr. Hayrula’s liner was resolved during the course of the installation in 2013. Since the completion of the installation Seasonal World has not performed any work on the property as [redacted] has either done it himself or hired another firm. So now [redacted] claims that the current issue is stemming from an installation issue that was corrected last year.

Seasonal World cannot help a customer if they only want to battle at every turn. [redacted] has a vendetta against Seasonal World (see his various social media posts) or a severe case of buyer’s remorse. Seasonal World has done as much as possible at this point. Until [redacted] acts reasonable and reads and understands the written agreement we will continue to go in circles.

[redacted] has been advised by Seasonal World that the only way to get service on his pool is to pay his outstanding balance.

Furthermore, [redacted] and his actions have been turned over to our legal team as all of his “claims” have no grounds and our legal team is investigating the legal recourse Seasonal World will be taking for his untruthful claims and the negative impact it has caused Seasonal World and our future business. Our legal team will be contacting [redacted] (or his counsel) directly on this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards, I have no problem for owner of seasonalworld calling me allthough he has ever attempted too to try to resolve this matter as to balance it was only 50 dollars which a had allready told them once pool passes insepction by township I would pay but owner can call me at cell phone at [redacted] anytime if he so chooses to.

Review: The level of customer service received from Seasonal was unsatisfsctory. We purchased an inground swimming pool from them. The salesman, [redacted] appeared to be very thorough and did a good job of "selling" us as to why we should use Seasonal and how they prided themselves in the level of service and product provided. During his sales pitch he stressed that the work would be done in 30 days and no "surprise" cost. The pool wasn't finished in 30 days in fact is was closer to 60 days. During this time I was required to constantly call and request work be completed . The most upsetting is related to the install of the pool liner. On the day that the liner was being installed it rained (and was predicted to) for 2 days. The workers finished the liner and began to fill the pool. The water faucet also got stripped causing us to cut the water off from inside the house and having it repaired. Ultimately, the liner did not set properly and we were advised that it had to be reset. Week's later we received a bill for the liner reset as Seasonal blamed us for the water running causing liner problems (not the 2 days of rain). I was also accused of "failing to pay my bill" for a slide we purchased by their employee [redacted] when in fact they failed to include it in the original bill. The mason & fence work took weeks to get done during which no one cotacted me with an update. Fed up, I contacted the owner who didnt seem empathetic but agreed to call me back regarding my concerns. He never did. [redacted] offered an apology & to cover pool closing cost. Close to 2 months AFTER the pool was done & [redacted] doing a close out I receive a bill for $450 for liner reset. Most frustrating is Seasonal continues to blame "me" for water faucet stripping & liner damage due (even though the hose was removed from the pool) & not 2 days of heavy rain fall (May 8th & 9th). They also told our neighbors, whom we had referred, we caused the delay in our pool build. Nice way to thank us.Desired Settlement: We feel that the liner should never have been installed on the 2 heaviest rain fall days of the season which Seasonal as pool experts should have known. Not to mention that one of their workers told me in person that the associate performing the work should have left a pump in place to avoid the liner problem. Therefore we should not be at fault for additional liner cost. We also feel as though the owner owes us an apology for not keeping his promise of calling me back and for how we were degraded by his employees to our neighbors whom we had referred business to earlier on in the process. In addition, [redacted] advised that our pool closing won't be done until this is resolved. So the $3000 pool net and $60 drilling expenses that I paid is a waste since the materials and install are sitting with Seasonal.

Business

Response:

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on September 5, 2013 in reference to [redacted]

Seasonal World appreciates [redacted] taking the time to voice concerns over an issue she is currently experiencing with Seasonal World. Although multiple Seasonal World team members have taken the time to explain the reasoning that the liner issue occurred it appears to not be setting in with [redacted]. It is important to make mention that Seasonal World installs in excess of about 500 liners on an annual basis and in no way would Seasonal World jeopardize an important process such as a liner installation if external conditions did not permit. Seasonal World would only be setting ourselves up for problems. As well our records indicate the same day [redacted]’s liner was installed – Seasonal World also installed three other liners company wide, none of which experienced the same issue.

With this said and seeing as [redacted] will not accept the reasoning as to why the liner was required to be reset, Seasonal World is willing to waive the reset fee. Please note that the stated amount of $450.00 in [redacted]’s complaint is not the correct amount. The mount Seasonal World invoiced for the liner reset of $400.00. Seasonal World wanted to point out the mistake made by [redacted] in her written complaint.

Although Seasonal World has already given a free pool closing as a means compensation for the liner reset issue, which has a value of $315.65. [redacted] is technically owed an account credit of $84.35. However, as means of good faith effort for the alleged hardships Seasonal World will waive the $400.00 (not $450.00 as mistakenly claimed by Mrs. Bryant-Fleming) liner reset charge and also provide a free pool closing.

Seasonal World will await [redacted] to confirm that is acceptable and she agrees to this settlement and the credits will be issues as detailed above.



Review: On 12/12/15, we went to Seasonal World to purchase new Christmas decorations. We spent almost $350.00 on several items we liked. Within the next 4 days, we plugged in the Window Projector, it did not work. We also went to add the 3 gift box outdoor lights we bought. @ boxes lite and the 3rd did NOT light. on Dec 19th, I called the store and was transferred to a male. He told me the projection card was probably upside down. I told him I tried that but I will try again. That did not work. I also spoke to him about the 3giftbox light set up with only 2 working. He said bring them back and I will also check the projector. On 1/2/16 we went to Seasonal World with our damaged items and was told we were not getting them, fixed nor replaced nor money back as it was after Christmas!

1) We paid NON sale price for items that did not work -

2) We were prepared to have them repaired or replaced

3) Counter person was rude and argumentative.

4) These were not final sales.

5)I went to them rather than have my credit card company fight them.

6) Its a reasonable expectation that those items work one or more than one season.Desired Settlement: Seeing the lack of customer service and standing behind their products, I have no desire to do business with them. We try and support ethical small local shops to keep them in business. I will spend my money elsewhere.

Window Projector - $ 129.99

8" electric tinsel holiday $ 89.99

Business

Response:

Please take notice that this written correspondence has been composed as a response to Case Number [redacted] that was received by Seasonal World on January 8, 2016 in reference to [redacted]At Seasonal World we never like to hear when a customer has an issue with merchandise that was purchased. The Christmas merchandise that was purchased has period of time that potential defects can be returned direct to Seasonal World. This is posted throughout our Christmas Store and printed on the sales receipt that is furnished at the end of each sale. Upon further review of this case, it appears as the merchandise was used and the suspected defects started to appear after the grace period for return to Seasonal World. When these items were brought into our store, our cameras show that the there was little patience for our team to look at any of the merchandise and it was left in store as the customers stormed out. It turns out the one of the items that was not working was a result of bulb that was broken in it socket and was fixed in seconds after locating the broken bulb. With that said, it seems as the Consumer wanted to file a complaint about their negative experience but did not care for a resolution or to even do business with us anymore. We however feel if there was a little more patience perhaps there could have been a better outcome to the issues that the Consumer was having. Seasonal World values the feedback we received and will look to modify polices going forward to accommodate a wider range of potential product defects.

Review: seasonal world has and is currently advertising on their web site that if you purchase a concrete pool with vinyl liner you are to receive free safety mesh cover which I did purchase when I questioned sales representative after wards to cover he had told me several stories first there was no such advertisement than he later told me that I wasn't qualified for that because it wasn't for my type of pool he than told me it was only for certain size pools and mine was too big although it doesn't say that anywhere on there website as too any bigger size pools don't qualifyDesired Settlement: to receive what I am entitled too as to their advertisement my safety mesh cover or if they don't have time to get me one than ill hire purchase it and to be reimbursed for the cost of purchase

Business

Response:

Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted]that was received by Seasonal World on September 5, 2013 in reference to [redacted]

Seasonal World is sincerely sorry to hear that [redacted] feels that he did not receive something in the contract that he was entitled too. Please allow this correspondence to review Seasonal World’s viewpoint on the posed complaint and the justification as to why [redacted] was not eligible for this promotion.

Attached to this complaint is the Seasonal World promotion that offered a free “Classic Mesh safety Cover” with the purchase of select cement wall vinyl liner inground pools. The document named “SeasonalWorldMay2013Promotion-FullCutSheet” showcases the cut sheet that detailed a promotion that was running at the time of [redacted] entered into contact with Seasonal World.

As you will see the safety cover was included with the purchase of anyone of the pools at the specified sizes in this cut sheet. The shape names and sizes are clearly listed at the top of the page. [redacted] purchased a pool called the “Blue Lagoon” and the size that was listed on his contract was 19’ x 36’ where the square footage of the pool was 555 and the perimeter was 100 linear feet. The pool listed on this promotion is a Blue Lagoon, but in a smaller size. The overall size of the promotional pool that included a free cover was 18’2” x 35’4” and the square footage of the pool is 518 and the perimeter is 97 linear feet. In order to help [redacted] understand this we have segmented a portion of the cut sheet to show the shapes names and sizes. This attached document is named “SeasonalWorldMay2013 Promotion-SizeDetail”.

Additionally there is a disclaimer for the promotion that is located on bottom left of page of page one of this cut sheet. This disclaimer clearly states that the promotional items in this offer are subject to the pools listed on the document. We have taken a segmented a portion of the disclaimer as it appears that [redacted] has missed it. This attached document is named “SeasonalWorldMay2013 Promotion-Disclaimer”.

What is more, at the time of the contract signing, no safety cover was checked off on the contract. The contract that [redacted] signed has a potion dedicated to safety covers. There was no question that it was not included. If [redacted] felt that he was being taken advantage of this concern should have been raised at time of the contract signing and at that point he had the right not to sign the contract if he felt he was being misled.

What [redacted] failed to mention is that he did receive another promotion that was running at same the time. [redacted] received a free $5,000.00 infloor cleaning system as well as a 5% discount off the standard package price. Seasonal World believes in fair advertising practices and based on information that has been provided it is clear that was Seasonal World made no efforts to be deceiving.

To summarize, [redacted] has been advised of these same facts that are detailed above on numerous accounts. For whatever reason he failed to believe that Seasonal World was telling the truth. Seasonal World has complete supporting documentation to uphold that [redacted] was treated fairly and received what he was entitled to. It appears as [redacted] is not understanding the basic logic here and hopefully after reviewing the information provided by Seasonal World he realizes that he was not eligible for the free safety cover for and that his complaint made to the Revdex.com was done so in error.