Season's Salon & Spa

*** I would like to respond by stating; first of all, I had given her free hair extensions and installed themThe client knew I was out of town the next day and was texting my crying saying that all of her hair extensions had fallen out while taking her natural hair with themAs a
professional this is impossible for the extensions to fall out and take her hair with them.I then received a phone call from the salon stating that she was in the shop looking for a refundI spoke with her directly on the phone and told her that I could fix them tomorrow, or if she wanted a refund she would have to leave all the hair extensions in the salon** *** *** * *** ** *** *** *** *** *** *** ** ** *** * *** *** I therefor figured it was fair to receive the free hair in return for a FULL refund.The client then stated that she had only lost two pieces out of and that she wanted a full refundI stated I would be able to meet with her the next day and fix the two she had lostShe refused to meet with me again in person so I could assess the situation*** *** *** ** * *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** * *** ** ** ** *** ** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** * *** *** ** *** *** ** *** *** *** *** *** *** ** ** ***She caused a scene at the salon with other customers around.This client will be red flagged and never offered another service at the salon ** *** ** * *** *** *** ** *** *** ** *** *** *** *** ***. *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ***
Sincerely, Dallas P***Owner of Season's Salon & Spa