Complaint: ***
I am rejecting this response because:
This is not a drawing that my husband nor I have seen
Mr*** is not truthful regarding this drawing
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Complaint: ***
I am rejecting this response because:
My husband and I have lost
complete faith in the owner of Seasha PoolsSeasha Pools has no
credibility with usYes, this was a large project and apparently
outside the purview of this companyThe owner has been untruthful on
many occasionsFor instance, we were contracted for a 54' poolThe
pool is 50'See attached pdf displayed during the entire months at
the construction site
There were days in which no one showed up to workWhen they did, it was only one person to do the job of three
We have afforded Seasha the time requirements by law and the company has failed to meet them
Therefore, we request Seasha Pools pay the labor to have the slide
piece installed by the manufacturer representative suggesting another
pool company, Texas Pools because of their expertise with this type of
slide
We will forward all invoices by other providers necessary to complete the items to Seasha Pools for payment
Additionally,
we request the Pentair representative to send another provider to
replace the faulty pieceSeasha Pools was unable to program the pool
equipment initially and had to call an expert to program the equipment
We do not want Seasha to repair any item since they are unfamiliar with
the pool equipment programming operation
We are also due the following refunds from Seasha Pools: (receipts attached)
1.) TV installation Cabana $
2.) Redo landscaping propane $
3.) Refund from decking $
4.) Refund from iPhone app labor $
5.) Refund Texas Patio Pools labor $
6.) Labor to replace slide piece $
7.) Labor to replace slide stone $
Total due: $
We request this payment made directly to me and my husband within two weeks
We
do not possess any invoices regarding our pool equipment warrantyWe
request a copy of all invoices be forwarded to our address of record
Regards,
*** ***
Regards,
*** ***
Seasha Pools INC
** *** **
*** *** ** ***
October 9,
Second response:
Speaking to the list of funds asking to be refunded:
1) TV installation
2) Landscape repair due to propane
$we agreed before to pay for this $we also agreed to pay this
3) Refund for decking $we have the invoice paid to the subcontractor for the square feet quoted in the contractWe are not clear on where the clients claims the deck is less?
4) Labor for Iphone install $The Iphone was not in the
contact from the beginningWe discussed it as an extra
5) Texas patio pools $95.00 should be covered in the warranty from the clients slide company
6) Slide piece replacement $190.00 should be covered in the warranty from the clients slide company
We offered to replace the faulty piece; the client said no it had to be done by the slide company
7) Slide stone replacement $250.00 should be covered in the warranty from the clients slide companyAgain we were prepared to replace the stoneWe were not told until this charge it had been done
It is our understanding the faulty Pentair spa remote has been replaced and is workingIt was manufacture defect, not the fault of the installationHowever, we paid for the new part to be installed by a third party as the client requested
I also attached a copy of the pool drawing that was included in the contract
We would welcome clearing up the questions above as well as collecting the remaining balance of %plus extras on the contract owed to Seasha Pools
Seasha Pools
*** ***
INC �...⇄ September 18,2014
[redacted]
[redacted]
Dripping springs. TX [redacted]
Response to a complaint from [redacted] ID # [redacted]
As for the length of the project, most of our jobs do not take this long. This project was not only a large project including a cabana; there were several changes by the client. The issue regarding the slide: This is slide the client requested be installed. When the hairline carck was noticed a new part was order by the homeowner to replace the damaged one. Arival of the second slide part showed the same carck in the same place, this was a default in the product, not caused by Seasha Pools installation. A third replacement was installed. A leak was discover in this part, we have regularly been in contact with the Producer of the slide and the homeowner to insure the slide was repaired by the Company Interfab as requested by the homeowner. The rocks can not be replaced until the client is happy with the installation by Interfab.
As for the Spa control, there have been issues with it and we again have been working with the manufacture to repair or replace the defect. This has been on going from the first time a problem was reported the controller. As reported to us by Pentair it was a defect and the replacement has been ordered.
In response to the certified letters: On each occurrence we have been in contact and working on each item of her checklist and working to the best of our ability to meet her timing request. When dealing with company out of state and going through the main office as she requested there have been delays with the offices that have been out of our control.
As per our company policy, warranty paperwork are left with the client when the equipment is installed. It is OUr understanding this is the case. We are glad to look into this, if she dose not have the warranty information we can replace it.
Settlement:
The 4th slide was shipped to the homeowner on Sept 15, we are just waiting to hear from
the rep [redacted] and the homeowner as to the stasis.
Pentair controller:
As per the Pentair rep, the company sent out a alert of bad quality remotes. It will be
replaced as soon as possible. We are in contact reaching our daily.
Stoned can not be replace until the slide it replaced, We have always planned to do that when the homeowner gives us the go ahead.
Warranty: can easily replace the original information
Complaint: ***
I am rejecting this response because:
This is not a drawing that my husband nor I have seen
Mr*** is not truthful regarding this drawing
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Complaint: ***
I am rejecting this response because:
My husband and I have lost
complete faith in the owner of Seasha PoolsSeasha Pools has no
credibility with usYes, this was a large project and apparently
outside the purview of this companyThe owner has been untruthful on
many occasionsFor instance, we were contracted for a 54' poolThe
pool is 50'See attached pdf displayed during the entire months at
the construction site
There were days in which no one showed up to workWhen they did, it was only one person to do the job of three
We have afforded Seasha the time requirements by law and the company has failed to meet them
Therefore, we request Seasha Pools pay the labor to have the slide
piece installed by the manufacturer representative suggesting another
pool company, Texas Pools because of their expertise with this type of
slide
We will forward all invoices by other providers necessary to complete the items to Seasha Pools for payment
Additionally,
we request the Pentair representative to send another provider to
replace the faulty pieceSeasha Pools was unable to program the pool
equipment initially and had to call an expert to program the equipment
We do not want Seasha to repair any item since they are unfamiliar with
the pool equipment programming operation
We are also due the following refunds from Seasha Pools: (receipts attached)
1.) TV installation Cabana $
2.) Redo landscaping propane $
3.) Refund from decking $
4.) Refund from iPhone app labor $
5.) Refund Texas Patio Pools labor $
6.) Labor to replace slide piece $
7.) Labor to replace slide stone $
Total due: $
We request this payment made directly to me and my husband within two weeks
We
do not possess any invoices regarding our pool equipment warrantyWe
request a copy of all invoices be forwarded to our address of record
Regards,
*** ***
Regards,
*** ***
Seasha Pools INC
** *** **
*** *** ** ***
October 9,
Second response:
Speaking to the list of funds asking to be refunded:
1) TV installation
2) Landscape repair due to propane
$we agreed before to pay for this $we also agreed to pay this
3) Refund for decking $we have the invoice paid to the subcontractor for the square feet quoted in the contractWe are not clear on where the clients claims the deck is less?
4) Labor for Iphone install $The Iphone was not in the
contact from the beginningWe discussed it as an extra
5) Texas patio pools $95.00 should be covered in the warranty from the clients slide company
6) Slide piece replacement $190.00 should be covered in the warranty from the clients slide company
We offered to replace the faulty piece; the client said no it had to be done by the slide company
7) Slide stone replacement $250.00 should be covered in the warranty from the clients slide companyAgain we were prepared to replace the stoneWe were not told until this charge it had been done
It is our understanding the faulty Pentair spa remote has been replaced and is workingIt was manufacture defect, not the fault of the installationHowever, we paid for the new part to be installed by a third party as the client requested
I also attached a copy of the pool drawing that was included in the contract
We would welcome clearing up the questions above as well as collecting the remaining balance of %plus extras on the contract owed to Seasha Pools
Seasha Pools
*** ***
Seasha Pools,...
INC �...⇄ September 18,2014
[redacted]
[redacted]
Dripping springs. TX [redacted]
Response to a complaint from [redacted] ID # [redacted]
As for the length of the project, most of our jobs do not take this long. This project was not only a large project including a cabana; there were several changes by the client. The issue regarding the slide: This is slide the client requested be installed. When the hairline carck was noticed a new part was order by the homeowner to replace the damaged one. Arival of the second slide part showed the same carck in the same place, this was a default in the product, not caused by Seasha Pools installation. A third replacement was installed. A leak was discover in this part, we have regularly been in contact with the Producer of the slide and the homeowner to insure the slide was repaired by the Company Interfab as requested by the homeowner. The rocks can not be replaced until the client is happy with the installation by Interfab.
As for the Spa control, there have been issues with it and we again have been working with the manufacture to repair or replace the defect. This has been on going from the first time a problem was reported the controller. As reported to us by Pentair it was a defect and the replacement has been ordered.
In response to the certified letters: On each occurrence we have been in contact and working on each item of her checklist and working to the best of our ability to meet her timing request. When dealing with company out of state and going through the main office as she requested there have been delays with the offices that have been out of our control.
As per our company policy, warranty paperwork are left with the client when the equipment is installed. It is OUr understanding this is the case. We are glad to look into this, if she dose not have the warranty information we can replace it.
Settlement:
The 4th slide was shipped to the homeowner on Sept 15, we are just waiting to hear from
the rep [redacted] and the homeowner as to the stasis.
Pentair controller:
As per the Pentair rep, the company sent out a alert of bad quality remotes. It will be
replaced as soon as possible. We are in contact reaching our daily.
Stoned can not be replace until the slide it replaced, We have always planned to do that when the homeowner gives us the go ahead.
Warranty: can easily replace the original information