1, the dealer told the purchase process, but they are not tell the detailsWe trust the dealer because they buy cars and clean them, they know the details of their carUnfortunately, they cover some mechanic problems such as the brakes, radiator which are important for the driver's safeWe are the OSU scientist researcher not the car expertWe do not know about these and they are not tell usThey insist it is safe and has no mechanic problemSo we pay for itYes we have limited budget, but this does not mean we buy a problem car and cost much money for fix it.2, After we bought the car, we found the key can not open the drive's door which make us worry about the quality of the carSo we went to the *** for inspection that confirm our worriesMany problems were found and the repair cost is much higherThen we went back to the company for discuss with them, but they still insisted the car is safe and can not be returnedThey also gave us a suggestion to change a car in their playground for the similar priceTo our surprise, we drive two of their car to the *** for inspection their cars have many problems which cost higher than our CRVThis indicated that our problems are not the single caseIn that day they were just change the radiator at all, but the radiator reservoir is still need to replace till now.3, Because we provided the ***'s report to them to show the problems, the company contacted with the *** storeSo the next time we get there, the clerk of the *** has changedWe do not know whyIn order to confirm the car's problems, we cost more than dollars to inspection the car in Dublin Honda store and proof the previous findingsAttachment is their list for repairThe total cost is much higher than our image not just as the College Car Company said small problem and not hurt the safety.4, We are busy and have no much time for ague with this thingBut if they are not deal with these problems, we are not gave up our customer rightWe will fight to the end.5, These are our deals: a, return the car and give back our money or b, gave us the money which list in the repair form to fix the car
On Saturday, August 12th, the customer referenced above, along with her husband and a friend who translated information for her, looked at a Honda CR-V on our lotThe group spent three hours inspecting and test driving the car, along with asking many questionsThe customer was
predominately concerned with the physical aspects of the car, e.g., scratches in the paint and a crack in the windshieldI assured her we would address the windshield and can help offset her concerns with a discount of $She objected to the price of the vehicle so I suggested she look at other cars in her price rangeI surmise her interpreter, who thoroughly inspected the operational aspects of the car, was comfortable enough with the vehicle to suggest she buy itShe decided to purchase the car but continued to insist that the price was too highI vehemently and repeatedly suggested that she not purchase a car that was beyond her budgetWhile she cajoled me to lower the price over the course of the day, other customers were on the lot needing my help, attention, and time which was monopolized by her demandsShe finally purchased and took the car 1/hour past our closing timeWhen she signed the sales documents with her interpreter present, she signed two documents (including the FTC Buyer's Guide that I explained in great detail) indicating the car was sold and another offering an extended warranty which she declinedOn Monday, August 14th, the customer returned at 10:am with a list of complaints about the carShe insisted that *** told her the car was not safe in its current state, prompting her to demand all of her money backI called *** at the North High *** who spoke to the customer--he denied telling the customer the car was unsafeUpon analyzing the list of repairs and inspecting the vehicle, the only repair deemed potentially necessary was the radiator, that had a pinhole-sized leakWe repaired the radiator as she waited free of chargeAs we worked on her vehicle, she continued to demand her money backWe offered all of her money back in exchange for another vehicle on our lot which she declinedOn Tuesday, August 15th the customer called demanding that we fix her door lock free of chargeWe offered to replace the door lock free of charge if she purchased the part for $40.00, which prompted her to scream at me over the phoneOn Wednesday, August 16th, the customer returned with an estimate from a new car dealer to replace an oxygen sensor for nearly $and accused us of resetting the check engine light before she purchased the carI explained to her that at no time throughout our ownership of the car was the check engine light resetShe insisted that I was lying to herI took issue with her assessment and informed her that I will no longer speak with her about the matter and that she must speak to the owner of the company from this point forwardOn Thursday, August 17th, she showed up to once again demand her money back, with the threat of not leaving our premises until we refunded her moneyThe owner of the company called the police when she refused to leave, who asked her to leave the lot and pursue the matter through the court if she was inclined to do soShe left indicating that she would indeed sue College Car Compny to get her money back along with diagnostic charges she incurred after purchasing the vehicleI contend that she was treated fairly and generously beyond the requirements of the law and took advantage of our willingness to work with her throughout this frustrating processIn spite of this, we will extend an additional offer of $300.00, which represents our cost to replace an oxygen sensorRespectfully, Mike H*** Manager College Car Company, IncJim K*** SalesCollege Car Company, Inc
In light of Miss [redacted]'s concerns, and in order to promote customer good will, we have decided to return all of her money except for a small restocking fee in exchange for the vehicle.
College Car Company disputes the claim made by the [redacted] dealer that there was knowledge of a pre-existing problem with Ms. [redacted] car prior to her purchase. The car was inspected when we received it where it was found to be in sound running condition with no evidence of noise or leaks...
associated with engine problems. Ms. [redacted] signed an FTC buyer's guide at the time of sale that explained it was sold as-is with no warranties. Any problems that occurred in the last seven months were unforeseen and out of our control.We regret that Ms. [redacted] has had trouble with her car and certainly wish she hadn't, but we assume no financial responsibility. We recommend that Ms. [redacted] contact [redacted] at ###-###-####. They are a trustworthy and affordable shop that will fix her car for a small fraction of the quote provided by the [redacted] dealership.Respectfully, Mike H[redacted]ManagerCollege Car Company, Inc.
1, the dealer told the purchase process, but they are not tell the detailsWe trust the dealer because they buy cars and clean them, they know the details of their carUnfortunately, they cover some mechanic problems such as the brakes, radiator which are important for the driver's safeWe are the OSU scientist researcher not the car expertWe do not know about these and they are not tell usThey insist it is safe and has no mechanic problemSo we pay for itYes we have limited budget, but this does not mean we buy a problem car and cost much money for fix it.2, After we bought the car, we found the key can not open the drive's door which make us worry about the quality of the carSo we went to the *** for inspection that confirm our worriesMany problems were found and the repair cost is much higherThen we went back to the company for discuss with them, but they still insisted the car is safe and can not be returnedThey also gave us a suggestion to change a car in their playground for the similar priceTo our surprise, we drive two of their car to the *** for inspection their cars have many problems which cost higher than our CRVThis indicated that our problems are not the single caseIn that day they were just change the radiator at all, but the radiator reservoir is still need to replace till now.3, Because we provided the ***'s report to them to show the problems, the company contacted with the *** storeSo the next time we get there, the clerk of the *** has changedWe do not know whyIn order to confirm the car's problems, we cost more than dollars to inspection the car in Dublin Honda store and proof the previous findingsAttachment is their list for repairThe total cost is much higher than our image not just as the College Car Company said small problem and not hurt the safety.4, We are busy and have no much time for ague with this thingBut if they are not deal with these problems, we are not gave up our customer rightWe will fight to the end.5, These are our deals: a, return the car and give back our money or b, gave us the money which list in the repair form to fix the car
On Saturday, August 12th, the customer referenced above, along with her husband and a friend who translated information for her, looked at a Honda CR-V on our lotThe group spent three hours inspecting and test driving the car, along with asking many questionsThe customer was
predominately concerned with the physical aspects of the car, e.g., scratches in the paint and a crack in the windshieldI assured her we would address the windshield and can help offset her concerns with a discount of $She objected to the price of the vehicle so I suggested she look at other cars in her price rangeI surmise her interpreter, who thoroughly inspected the operational aspects of the car, was comfortable enough with the vehicle to suggest she buy itShe decided to purchase the car but continued to insist that the price was too highI vehemently and repeatedly suggested that she not purchase a car that was beyond her budgetWhile she cajoled me to lower the price over the course of the day, other customers were on the lot needing my help, attention, and time which was monopolized by her demandsShe finally purchased and took the car 1/hour past our closing timeWhen she signed the sales documents with her interpreter present, she signed two documents (including the FTC Buyer's Guide that I explained in great detail) indicating the car was sold and another offering an extended warranty which she declinedOn Monday, August 14th, the customer returned at 10:am with a list of complaints about the carShe insisted that *** told her the car was not safe in its current state, prompting her to demand all of her money backI called *** at the North High *** who spoke to the customer--he denied telling the customer the car was unsafeUpon analyzing the list of repairs and inspecting the vehicle, the only repair deemed potentially necessary was the radiator, that had a pinhole-sized leakWe repaired the radiator as she waited free of chargeAs we worked on her vehicle, she continued to demand her money backWe offered all of her money back in exchange for another vehicle on our lot which she declinedOn Tuesday, August 15th the customer called demanding that we fix her door lock free of chargeWe offered to replace the door lock free of charge if she purchased the part for $40.00, which prompted her to scream at me over the phoneOn Wednesday, August 16th, the customer returned with an estimate from a new car dealer to replace an oxygen sensor for nearly $and accused us of resetting the check engine light before she purchased the carI explained to her that at no time throughout our ownership of the car was the check engine light resetShe insisted that I was lying to herI took issue with her assessment and informed her that I will no longer speak with her about the matter and that she must speak to the owner of the company from this point forwardOn Thursday, August 17th, she showed up to once again demand her money back, with the threat of not leaving our premises until we refunded her moneyThe owner of the company called the police when she refused to leave, who asked her to leave the lot and pursue the matter through the court if she was inclined to do soShe left indicating that she would indeed sue College Car Compny to get her money back along with diagnostic charges she incurred after purchasing the vehicleI contend that she was treated fairly and generously beyond the requirements of the law and took advantage of our willingness to work with her throughout this frustrating processIn spite of this, we will extend an additional offer of $300.00, which represents our cost to replace an oxygen sensorRespectfully, Mike H*** Manager College Car Company, IncJim K*** SalesCollege Car Company, Inc
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. Thank you for your help!
In light of Miss [redacted]'s concerns, and in order to promote customer good will, we have decided to return all of her money except for a small restocking fee in exchange for the vehicle.
College Car Company disputes the claim made by the [redacted] dealer that there was knowledge of a pre-existing problem with Ms. [redacted] car prior to her purchase. The car was inspected when we received it where it was found to be in sound running condition with no evidence of noise or leaks...
associated with engine problems. Ms. [redacted] signed an FTC buyer's guide at the time of sale that explained it was sold as-is with no warranties. Any problems that occurred in the last seven months were unforeseen and out of our control.We regret that Ms. [redacted] has had trouble with her car and certainly wish she hadn't, but we assume no financial responsibility. We recommend that Ms. [redacted] contact [redacted] at ###-###-####. They are a trustworthy and affordable shop that will fix her car for a small fraction of the quote provided by the [redacted] dealership.Respectfully, Mike H[redacted]ManagerCollege Car Company, Inc.