Sears National Customer Relations

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ As the facility manager I do daily checks of the property and check that all units that should have locks doIf I find a unit without a lock I check to see if the unit is empty or if the tenant by chance forgot to replace the lock when they leftOccasionally customers do not replace locks on the units and it is standard procedure to call the customer to notify them that the lock from the unit is missingIt is the responsibility of the customer to put a lock on the unitAs far as the facility having a key for the unit that is not something we doIt would be too much of a liability to retain keys for units of all of our tenantsWhen the tenant signs the lease they are made aware that they are responsible for providing a lock as well as insurance for the units contents and that the facility does not insure anything that is stored on the property

Initial Business Response /* (1000, 5, 2015/08/10) */
As the facility manager I do daily checks of the property and check that all units that should have locks do. If I find a unit without a lock I check to see if the unit is empty or if the tenant by chance forgot to replace the lock when they...

left. Occasionally customers do not replace locks on the units and it is standard procedure to call the customer to notify them that the lock from the unit is missing. It is the responsibility of the customer to put a lock on the unit. As far as the facility having a key for the unit that is not something we do. It would be too much of a liability to retain keys for units of all of our tenants. When the tenant signs the lease they are made aware that they are responsible for providing a lock as well as insurance for the units contents and that the facility does not insure anything that is stored on the property.