Sears Home Outlets

Initial Business Response /* (1000, 5, 2015/10/12) */

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We have completed the investigation of [redacted] complaint regarding a refund from...

the [redacted] Sears.
[redacted], Store Manager of the[redacted] Sears provided the following response:
Our Customer Solutions group processed[redacted] refund on September 29th, in the form of a bank check. Typically a consumer can expect to receive a bank check within 10/14 business days of processing. That said, if[redacted] check does not arrive by October 16, 2015, I ask that she contact me at [redacted]. Since we have noted that[redacted] bank check was processed and has been mailed to her home, we ask that this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told this before stating I should received this Oct 1. Which I did not. Now your telling me Oct 16. No where In the response does it state the amount of the check. I paid $1,316.50. Until I receive my refund this case will remain open
Final Business Response /* (4000, 9, 2015/10/14) */

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We have completed the investigation of[redacted] rebuttal regarding a refund from the [redacted] Sears.
[redacted], Store Manager of the [redacted] Sears provided the following response:
A system error prevented [redacted] reimbursement check to be processed. That said we have a cash refund at the store ready for to pick up. I ask that[redacted] contact me at the store; I can be reached at [redacted]. Since we will be refunding[redacted] in cash, when she comes into the store, we ask that this complaint be closed.
We apologize to[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided there is an exact replacement for the icemaker.
Sincerely,
[redacted]