Sears Holdings Corporation

[redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] class="InsideAddress"> [redacted] We have completed our investigation of [redacted] complaint regarding his refrigerator. Our research shows that there has been one service repair for [redacted] refrigerator. In September 2015, Our service technician did document that the doors were not sealing properly and a gasket seal was ordered and sent to [redacted] to the repair address on file of [redacted] ***. We attempted to schedule a service technician back out to install the gasket on October 3, 2016 but were unable to make this appointment and requested to reschedule the appointment with [redacted] and were informed by someone at the number [redacted] that they had used another provider to install the part. Our records show no contact from [redacted] until December 29, 2015 when he called in to inquire about service but as our system shows the call was lost after one minute no service order was opened. There is no other contact from [redacted] until the receipt of this complaint. We would expect our customer’s to inform Sears when a repair does not fix an appliance and with-in a reasonable time or at least with-in the first 90 days after a repair was completed. That being said since we have no record indicating [redacted] continued to have problems with the refrigerator doors after the service in September 2015 and he is now 3 months outside the warranty period and it has been six months since the last service, [redacted] will be responsible for any repairs to his refrigerator. Since we have explained why we will not be servicing [redacted] refrigerator at no cost nor will we be providing a two year service agreement, we have closed our case. We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

November 9, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed our investigation [redacted] complaint regarding her dissatisfaction with Sears Home Services.First, we would like to apologize to [redacted] for failing her expectations in regard to the repair of her rangeAdditionally, we would like to assure [redacted] that we appreciate her valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network We do not take these matters lightly and appreciate the opportunity to address the customer service/scheduling issues outlined within [redacted] complaint, so that future problems can be averted On November 6, 2015, the technician returned to [redacted] home to install a new panel The technician noted within the service order that the old panel was scratched; apparently damaged while cleaning [redacted] was advised that in the future such damage would not be covered under her Master Protection Agreement (MPA) After the panel was replaced, the technician closed the service order; [redacted] was not charged.While we empathize with [redacted] we are unable to compensate her for lost time With that said, our records show that a $check was processed on October 29, 2015, by our Protection Agreement Department, as requested by [redacted] in lieu of the $gift card that was previously offered In summary, since we have completed the repair to [redacted] range, albeit later than expected, and documented her concerns with the repair process, we ask that this matter be closed.Again, we apologize to [redacted] and we appreciate the opportunity to address this matterSincerely, [redacted] ***Regulatory Complaints Specialist

July 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear MsVirghes: We have completed the investigation of Mr [redacted] complaint regarding the problem he encountered when he attempted to return the tractor after the 30-day return period As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is available on online at Sears.com, may be posted on signs at registers, or a consumer can ask an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...”Since Mr [redacted] purchased the mower on May 1, 2016, and attempted to return it on June 18, 2016, he was clearly over the 30-day “hassle-free” return period However, after the Sears hassle-free 30-day return/exchange period has expired, the tractor is covered by the manufacturer’s two-year warranty for parts and labor to service the tractorAccording to our records, service was scheduled and our technician assessed the tractor on July 12, He found that a push nut was missing on the drive pedal armHe replaced the push nut and the unit was operational As a one-time courtesy, we offered Mr [redacted] $for lawn care reimbursement to assist with his costMr [redacted] accepted the offer and we issued a bank check for the reimbursement on July 19, Mr [redacted] should receive the check within – business daysWith that being said, since we have addressed the issue brought forth in Mr [redacted] complaint, we have closed our file We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Yesterday, I stopped by of your store (Maryland Ave E) to make a purchase and the next day had to do an equal exchange since I grabbed the wrong size Your manager Marlyin at the customer service counter charged me extra for just returning and repurchasing the same exact item, when in fact I paid for it already yesterday when I purchased the item I can see why I should for it, when the exchange is for a greater valueAfter a couple of minutes talking to her inquiring to why I would be charge on an exchange when the dollar amount are the same she does not have a clue to why and told me that I just needed to pay the difference After paying for the difference I looked at my receipt and see that KMART owes me money but customer service (Marylin) took my cash alreadyWhat a disappointment with KMART Good news that majority of the KMART in our area are out of business, I assume it because of bad customer servicesYes, I did call the 1-# but was transferred different times

September 13, Nita [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Edward H [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’ complaint regarding his dissatisfaction with his local Sears Optical location We are in receipt of Mr [redacted] ’ complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe are sorry that Mr [redacted] feels that we fell short of our goal and is dissatisfied with the Sears Optical at The Avenues in Jacksonville, FL Erica [redacted] , Customer Relations Consultant for Luxottica Retail, our business partner in operating the optical location referenced in Mr [redacted] ’ complaint, has provided the following response, and we have included it in its entirety below: Mr [redacted] states that he received poor customer service when he went to Sears Optical for a refund We apologize for any frustration that Mr [redacted] may have experienced with this situationFeedback from our customers is appreciated Manager Chandra explained that Rebecca [redacted] came into the optical center on September 5, 2016, to request a refund Unfortunately, due to the holiday, there was only one sales associate on duty and she was unable to process the refund The associate attempted to explain this to Mrs [redacted] and let her know that the refund could be processed the next day; however, Mrs [redacted] walked away and did not seem pleased that she would have to wait another day On September 6, 2016, as promised, a refund of $was processed Furthermore, Mrand Mrs [redacted] ’ concerns with the customer service received have been documented In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Erica [redacted] Escalations Specialist Sears Optical We apologize to Mrand Mrs [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

April 1, class="InsideAddressName"> [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL *** [redacted] We have completed the investigation of [redacted] complaint regarding the repair of his tv We have reviewed [redacted] service history and our records show that it was our technician’s determination that the damage done to screen was caused by the customer Unfortunately, the manufacturer’s warranty does not cover any repairs due to negligence or accidental damage by the customer Should [redacted] want to repair his tv it would be done at his expense That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]

January 27, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] Dear Ms [redacted] : We have completed our investigation of Ms [redacted] complaint regarding her missing table saw Upon receipt of Ms [redacted] complaint our carmanagement confirmed that her table saw could not be located at the store nor the repair center We have moved forward with a replacement for Ms [redacted] Ms [redacted] was authorized with a store credit of $to replace her table sawSince we have replaced Ms [redacted] lost table saw and this resolution was accepted by her we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 25, Revdex.com Attn: [redacted] North Wabash Ave- Ste Chicago, IL XXXXX Our File No: XXXXXXXX Revdex.com File No: XXXXXXXX/ [redacted] & [redacted] Via: Revdex.com website Dear Ms[redacted] This letter serves to confirm that Sears Home Improvement Products (SHIP) has been in contact with Mr [redacted] Presently, we have an appointment for tomorrow to address the cabinet issuesThere is still one part that we are missing but anticipate receiving it by FridayOnce all work is completed I will update your office accordingly Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at XXX-XXX-XXXX extension ***, or via email at [redacted] @searshomepro.com Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: Mr& Mrs [redacted] Final Business Response / [redacted] (1000, 8, 2015/09/03) */ September 2, Revdex.com Attn: [redacted] North Wabash Ave- Ste Chicago, IL XXXXX Our File No: XXXXXXXX Revdex.com File No: XXXXXXXX/ [redacted] & [redacted] Via: Revdex.com website Dear Ms[redacted] This letter serves to confirm that Sears Home Improvement Products (SHIP) has continued to be in contact with Mrand Mrs [redacted] Mrs [redacted] advised that all work has been completed relative to their cabinet project At this time, we respectfully request that you close your fileOn behalf of SHIP, please know that we value Mrand Mrs [redacted] as customers and appreciate their patronageIf you have any questions or concerns, please contact me directly at XXX-XXX-XXXX or via email at [redacted] @searshomepro.com Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: Mr& Mrs [redacted]

October 10, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: #- Jonathon [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***'s complaint regarding the order he placed recently for a sectional sofa As clarification, Mrplaced through one of our Marketplace vendors, Factory Advantage, LLCAs clarification, some time ago our online website began hosting other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a "one-stop" online shopping destinationMuch like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their ordersHowever, the disclaimer on our website covering any errors due to pricing or description errors also encompasses any merchandise shown from our vendorsRegardless though, the merchant clearly did not have any intent to sell the entire sectional at such a substantially reduced priceIt was an obvious error and one that has been corrected as that item number is no longer on the site As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteWith an online business it is possible for mistakes to occur or for customers to view an older description with a different price, which is why most online merchants have terms and conditions that are similar to oursAn incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is substantially below their costWhen an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the mistake can be correctedMost online retailers post similar terms of use, and we stand by our disclaimerIn case Mr [redacted] may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: "...Disclaimer YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASISTO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCEIN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITEFURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTSNO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN Placing an Order ...Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refunded." In closure, since the price shown was not accurate, and Mr [redacted] was provided with a refund on September 15, 2015, we are unable to honor his request to receive the merchandise for the substantially incorrect priceAs a gesture of goodwill, we are willing to discount an order for another item by 15%If Mr [redacted] would like to accept, he may contact me via emailAs this decision is in accordance to our posted terms and conditions, we have closed our file We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Direct Dial: [redacted] Email: Tammie[redacted] @searshc.com

Complaint: I am rejecting this response because: there is no way I can reach the 3d party myselfThe telephone number that they provided to sears is incorrect or simpley nobody cares about returning phone callsI tried several time with no responseIf sears gets commission from advertising the 3d party's items, they should be involved into resolving this issueI'm not going to accept sear's response until I get my refundAlso, Tammie did not mention the email that I received from Sears about full refundSomehow she just ignored itI'd like to get some explanations about that messageIf sears was not planning to refund my money and I would get rid of the item, who would be responsible in that caseAgain, below is the message that I received from SearsSears.com Order # Shopping [email protected] Dec at 4:PMToelena***@yahoo.com Hide Message bodyDear Elena,Thank you for shopping at Sears.com!In regards to the order number 956831748( Hercules Contemporary Wall Entertainment unit in cherry finish ) , we are sorry to hear that you have received wrong item.we tried issuing call tag( UPS pick up) but we were unable to do so because the item is more than pounds.You can keep the item or return the item by your own we will process you the complete refund.We also offer you 10% discount on your next purchase.We apologize for the inconvenience caused.http://www.sears.com Thank you, Calistha.Y Sears Member Services1-800-366-Thank you Sincerely, Elena ***

July 7, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services First, we would like to apologize to Ms [redacted] for failing her expectations in regard to the repair of her washer We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we contacted [redacted] with [redacted] for assistance On July 7, 2016, Ms [redacted] spoke with Mr [redacted] Mr [redacted] explained that another repair company had repaired his washer Therefore, as a courtesy, we processed a refund totaling $ Two credit requests were submitted on July 7, 2016; one for $and a second for $ Ms [redacted] should see the refunds post to her [redacted] account ending in [redacted] in the next seven to ten days Ms [redacted] originally paid a total of $for the washer repair, but our records show that she was previously issued a $refund by one of our customer service groups on June 10, With that said, since an equitable resolution is being provided for Ms [redacted] we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Contact Name and Title: [redacted] Contact Email: [redacted] @searshc.com June 4, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] - [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] ' complaint regarding the repair of her refrigerator Upon receiving Ms [redacted] ' complaint, we escalated her concerns to [redacted] District Operations Supervisor, who states the following: I spoke to Ms [redacted] yesterday evening (6/03/15) and I explained the charged of $and $was for the Service Smart AgreementShe is going to check to see if the $was refunded back to her and follow up with me if notMs [redacted] was scheduled for June 10, but I was able to get her scheduled for today, June 4, after 1:That being said, because we have addressed Ms [redacted] ' complaint, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist XXX-XXX-XXXX [redacted] @searshc.com

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding Sears Home Services and repairs to his refrigerator [redacted] Sears Home Services, Support Specialist provided the following response: Repairs to Mr [redacted] refrigerator were completed today, December 1, Our system has not been updated therefore we cannot give specific details as to what was done to repair the unitIf I can be of any additional assistance to Mr [redacted] he can reach me at [redacted] That said we respectfully request that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

September 19, 0in 0pt" class="InsideAddressName"> Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] – Julie [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding the repair of her washer We have reviewed Ms [redacted] ’s service history and our records show that it her washer was repaired on September 8, and is now working as designed We apologize for any inconveniences she may have experienced and as a one-time customer courtesy have processed a $gift card which will be received in 7-business days to the address listed on this complaint That being said, because Ms [redacted] ’s washer is now working, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Erica [redacted] Regulatory Complaints Specialist ***-***- [redacted] Erica[redacted] @searshc.com

I went to the Sears Auto Center in the [redacted] , on New Hampshire Avenue in Silver Spring, Maryland for an alignment The sales clerk told me the car needed $in repairs for (1) the right control arm; (2) the right ball joint; and (3) something on the left - I believe it was called a tie rod The first red flag was that the estimate was not itemized All it had was the total, and when I asked for a breakdown, he kept saying: "this is the total." Duh So, I asked to see the car, and he agreed The mechanic showed me the right control arm and ball joint, but then admitted the thing on the left - DID NOT NEED TO BE REPLACED The difference was over $ My take away is that Sears Auto in Silver Spring tried to RIP ME OFF with an unnecessary repair I don't know cars, but I know liars Most people would have just paid it This is not any kind of way to do business

Nita [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: Bernadette [redacted] # Dear Ms [redacted] : We have completed the investigation of Ms [redacted] 's rebuttal regarding a television leased from Sears I spoke with Ms [redacted] on Tuesday, October 27, 2015, and during the conversation she confirmed that she will be receiving a new TV from ***The TV will arrive within 7-days via Fed ExMs [redacted] has been asked to return her old TV and will be sent shipping informationSince we have confirmed that Ms [redacted] will be getting a new television, we ask that this complaint remain closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

Initial Business Response / [redacted] (1000, 10, 2015/10/06) */ Contact Name and Title: [redacted] October 6, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: [redacted] Dear Ms[redacted] We have completed the investigation of Ms[redacted] complaint regarding service on her refrigerator It is unfortunate that we failed Ms[redacted] expectations when she called Sears for service on her refrigeratorWe value Ms[redacted] patronage, and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms [redacted] that her concerns have been forwarded to management for review, per her request, so future problems of this nature can be avertedWe are currently working to hire more technicians in Ms[redacted] area to be able to provide sooner service to our customersOur service records indicate that the repairs were completed on September 28, and per Ms[redacted] complaint, she has stated that she does not require any further resolutionThat being said, because we have addressed Ms[redacted] complaint, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Claims Specialist [redacted] @searshc.com

On 8/28/16, I purchased washer/dryer, dryer side vented, for delivery and installationOn 8/31/16, washer/dryer delivered and installedDryer was installed rear vented, not side vented as requestedI called that night and was told someone would be out 9/10/to pickup Dryer and take back to warehouse to side vent Dryer On 9/11/16, I was told by warehouse they could not side vent this unit and to go to a physical store to ask for a switch outI went down to the local store and was told I could not switch out, but needed to buy from him and tell the warehouse to issue me a return on the DryerI didn't want to pay again for another Dryer while waiting for a return so I called back into customer service They advised me that they would need to find another Dryer that would be able to be side vented, which was $200+ more dollars than I originally paid forThen, I asked to just return everythingI wanted all of my money back and to come pick up the washer which was still at my house On 08/15/16, washer and installation components were picked upI was told it would be 7-business days for my refund of the purchaseOn 8/23/I called again checking on refund status as washer and components were refunded but not the DryerI was told I needed to wait until the full days have been completed On 10/02/16, I called to check on refund status because the Dryer was never refundedI was told the Dryer was never issued a refund, was asked a series of questions about the Dryer to verify its locationWas told that they will look into itWill email me with an update and should receive the refund 7-business days from when they find it Really? This is the worst display of customer service I have ever encounteredI'm now getting charged interest on my credit card because the refund was never issuedI wasted a month of phone calls and personal time on a washer/dryer I never got to usePlease use this for what NOT to do when someone is given the wrong DryerCompletely Dissatisfied!

Contact Name and Title: MELISSA [redacted] September 24, Nita [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: Heena [redacted] - # Dear Ms [redacted] : We have been unable to complete the investigation of Ms [redacted] 's complaintAlthough Ms [redacted] provided her name and address within the complaint, she did not specify the location of the Kmart in questionIn order to investigate this matter thoroughly, we ask that Ms [redacted] provide the Kmart location referenced within her complaintWe would appreciate it if Ms [redacted] would respond to this correspondence with the requested information at her earliest convenienceIn the interim, we ask to have this matter closed, pending a response from Ms [redacted] We apologize to Ms [redacted] for this issue and would appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaint Specialist

I will never purchase another appliance from sears again Purchased the + service plan with my Kenmore washer, service calls, of which were no call, no shows, lost days of work, and days of family and other serious engagements canceled because of the no show situation We are now 1/months with no washer Tonight was the second of the no-shows and they arbitrarily rescheduled (for the second time) the next service appt for January 11, 2017....which will be approaching two months Thanks sears.....never again