Sears Holdings Corporation

July 25, size="3"> [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with the multiple repair attempts on her refrigerator We have received Ms [redacted] complaint and reviewed her service history Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present This is usually not discovered until the customer has a chance to let the item run for awhile Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location We understand that this can be frustrating when a customer has a situation like Ms [redacted] , and we are pursuing solutions that will provide better options for our customers when these issues occur We would like to note that Ms [redacted] refrigerator was purchased on 9/03/and the return period for this unit has passed since it is over days from the date of purchase As for repair, the refrigerator was originally repaired on 6/20/where the main PCB board and capacitor were replaced The refrigerator was again repaired on 6/30/where the compressor and drier assembly were replaced The final repair was done on 7/09/and no parts were replaced All repairs were done under warranty We would like to further note that Ms [redacted] and her husband went to the local store on July 1, and asked to speak with a manager They discussed their concerns with their refrigerator but were told that because it was outside of the return period, it would need to be repaired under the manufacturer’s warranty At this point Mrand Mrs [redacted] became upset and shouted obscenities and telling other customers to leave the store and shop elsewhere The police were called to assist with the situation and Mr [redacted] dropped off the refrigerator in the middle of the men’s department before leaving The refrigerator has since been picked upon July 6, without incidence That being said, because we have addressed Ms [redacted] complaint, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]

December 19, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his dryer It is unfortunate that we failed Mr [redacted] expectations when he recently contacted Sears Home Services to repair his dryerWe value Mr [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrations We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Upon receiving Mr [redacted] complaint, we reviewed the notes in our service system regarding his dryer repair Mr [redacted] called for service on December 5, 2016, and a Sears technician examined the dryer on December 12, 2016, and he subsequently ordered a motor and heater assembly The local service unit confirmed that the technician returned to Mr [redacted] home on December 19, 2016, to install the parts and complete the repair While we understand that Mr [redacted] requested a replacement, the manufacturer’s warranty provides for the repair of the dryerA replacement would only be granted if it was determined that the dryer could not be repaired or there have been an excessive number of repairs during the warranty period In Mr [redacted] case, the dryer was repairable and this was the first repair, so a replacement was not offered With that said, since we have completed the repair to Mr [redacted] dryer, albeit later than expected, and we have documented his concerns with the repair process, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

December 23, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his washer and his request for a replacement First, we would like to apologize to Mr [redacted] for failing his expectations in regard to the repair of his washer After reviewing Mr [redacted] complaint and the notes in our service system, District Manager Michael [redacted] authorized a replacement under Mr [redacted] Master Protection Agreement (MPA) Based upon the features of Mr [redacted] current washer, it was determined that $would provide him with a comparable replacement under his MPA Mr [redacted] was contacted and advised to go to his local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist him Mr [redacted] will need to provide the telephone number on record, [redacted] to verify the replacement authorization The new washer will be delivered at no charge and the old unit removed The remaining MPA coverage will transfer to the new washer and run concurrently with the manufacturer’s warranty for the first year; then provide extended coverage until August 8, With that said, since we are providing Mr [redacted] with an equitable resolution, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

November 30, Nita [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] – Miss Nina [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request to receive a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a [redacted] , not Sears Holdings CorporationIn Ms [redacted] case, the order was fulfilled by [redacted] ***, and Email: [redacted] and telephone number (***) [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we found that both items were delivered to Ms [redacted] according to UPSThe items were delivered on November 10, 2016, at approximately 2:pmIf Ms [redacted] wishes to return the product then she will need to contact the seller directlyIn closure, since Ms [redacted] made a purchase with a [redacted] , we are unable to honor her requestAs this decision is in accordance to our posted terms and conditions, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

September 9, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction that the service on her refrigerator has not been completed in a timely manner Upon receipt of Ms [redacted] complaint we reviewed the service order related to the refrigerator repairOn July 24, Ms [redacted] called to report that the refrigerator was not cooling and requested serviceOn August 2, our technician assessed the refrigerator and found that the main board and a capacitor were shorted outOur technician ordered the necessary parts and scheduled to return to install the parts upon arrivalOn August 11, we were informed that one of the parts was on back order from the manufacturerThe part arrived on August 24, and service was scheduled for September 2, Regrettably, after installing the parts, our technician discovered that he had to order two additional parts which would delay the repair again We can understand how frustrating Ms [redacted] has found the situation and it is not our intention to alienate our customers when they have an atypical experienceWith that being said, we did make an exception due to the parts delay and multiple repair attemptsOn September 8, we authorized Ms [redacted] for a warranty exchange on the refrigeratorShe has made a selection and the expected delivery date is scheduled for September 21, In the interim, since we have provided Ms [redacted] with a resolution that met her approval, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding a refrigerator purchased from Sears Outlet [redacted] , Manager of the Santa Ana Sears Outlet provided the following response: Mr [redacted] received a new refrigerator on Monday, October 24, Additionally, we provided a credit for food loss as a gesture of good customer serviceMoving forward, if I can be of any additional assistance, Mr [redacted] can reach me at [redacted] That said we ask that this complaint be closedWe apologize to MrRodriguez and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

Complaint: [redacted] I am rejecting this response because: We are missing in their response that they replaced the ice maker on December 24th as well which failed as the technician at my house and me knew it would because the ice tray leans and can't be made to not lean Then the second new ice maker was installed on January 9th which that technician also said he couldn't stop the ice tray from leaning No water valve was replaced then and never has been They took that part back with them as it's not the problem Please note I was informed by Sears Protection Benefits on March 5th right after the technician left that I had only had "product failure" and had to have "product failures" before they would replace the fridge even though the part is a manufacturer default and unrepairable Service technicians that have been out have admitted it cannot be fixed but cannot make the call that it is unfixable That call needs to be made by someone at a phone center that hasn't even seen my fridge or the problem If what is promised eventually occurs then I will consider the case resolved but as of right now nothing is resolved and what I am being told here is not confirmed by their Protection Agreement Benefits department If I can get a confirmation email from Sears Protection Benefits directly explaining and confirming that after the new ice maker is installed on March 19th for the third time if it continues to leaks in the days immediately after (which it will) then after a final visit and confirmation of this that I can receive a new refrigerator to replace this one I do not consider it resolved honestly until it is resolved with a replacement as it cannot be fixed but I will accept and let close out the complaint if I can get verification in writing from the company and the Protection Agreements Benefits line can verify and confirm this This is more than reasonable given the frustration and missed work I have had to go through My email is [redacted] Thank you Sincerely, [redacted]

times different tools not covered under warranty! DO NOT BUY CRAFTSMEN! Yet again sears will not honor the lifetime warranty! I'm so tired of them not standing behind the products they sell! I spent more so I could have it forever! I bought a splitting maulThe cashier would not warranty because it looked different from new model.Pennie the highest ranking manager looked at it and said it says made in MexicoShe said craftsmen is made in the USI pointed out the new one I wanted to exchange for was made in India I called that was a joke got transferred times for the guy to tell me he was going to transfer againAfter listening to the whole story asking questions, and telling me he could help at the beginning of our conversation.Do not waste your money on anything craftsman [redacted] stands behind their products better than sears!

October 22, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] - [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] 's complaint regarding her dissatisfaction with the problems she encountered with the delivery of her washer and dryer It is unfortunate that we failed Ms [redacted] 's expectations when she recently scheduled the delivery of her washer and dryer orderWe value Ms [redacted] 's patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further We apologize for the delivery delays due to damage product and also manufacturer delays for the re-ordered unitsAs clarification, we receive our availability and delivery information direct from the manufacturerBecause of the large selection of the merchandise we sell, we don't stock appliances in our warehousesThe product is shipped from the manufacturer to our warehouse on or the day before the promised delivery date and then we transport it to our customerUnfortunately, sometimes we may not be notified of a delay until the day of the deliveryAlso, according to the notes on the order, delivery is available in Ms [redacted] 's area only on Wednesdays which created some of the rescheduling issues since Ms [redacted] was requesting delivery on non-scheduled dates Our records indicate that the Dryer was delivered on October 7, 2015; however, the washer delivery was still delayed by the manufacturer until October 14, Due to multiple delays, Ms [redacted] was offered a $gift card, which she acceptedThe gift card was issued on October 7, and sent via email to the email address listed on Ms [redacted] 's complaintOn October 11, the order for the washer was cancelled and Ms [redacted] was issued a credit of $on October 14, to her credit card ending in With that being said, since we have addressed the issues brought forth in Ms [redacted] 's complaint, we have closed our file Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] @searshc.com

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding the service on his refrigerator Our research found that Mr [redacted] was authorized for a replacement of the refrigerator under the terms of his Master Protection Agreement (MPA)The new refrigerator was delivered on October 4, Since we have replaced the refrigerator under the terms and conditions of the MPA, we have closed our file We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Complaint: [redacted] I am rejecting this response because: “Your technician will provide you with a detailed estimate for the cost of repairsThere will be no charge for this estimate if you proceed with the repair If you choose not to have your repaired, you will be charged a non-refundable fee of $96.00.” What they told me as stated above enforce my understanding of the refundI even asked the technician if the amount was going to be refunded and he said it should If you analyzed it, it contradicts itself what Ms [redacted] indicates When you call for service they clearly indicate that they’ll charge you for the diagnostic They don’t go to your house for freeThat is why I accepted their terms of the verbal contract and now Sears is not willing to accept their own terms that they offered Let me put it more clear, when you go to an auto dealer with a car problem they charge you for the diagnostic and if you decide to have the service done their diagnostic fee will be applicable to parts and labor They don’t diagnostic for free as it cost them to do the service Cannot accept this deceiving practice they are performing and want my refund as part of the verbal contract Sincerely, [redacted]

November 10, [redacted] Revdex.com North Wabash Ave., Ste#2006Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her recent online order that was cancelled and her non-receipt of a refund.We would first like to apologize for any inconvenience [redacted] may have experienced when the Third Party Marketplace Vendor [redacted] cancelled the orderSears Online assisted in contacting [redacted] via email at [redacted] .com and by phone ( [redacted] to process the refund for [redacted] ***After multiple attempts, we forwarded this matter to Sears’ Detail Control Center to research furtherFortunately, we were able to verify that a refund was provided back to [redacted] account on November 7, 2015, for $We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future [redacted] will allow us another opportunity to provide her with a better example of customer service In the interim, since a full refund has been provided and we have noted [redacted] concerns and respectfully ask to have this matter closedWe appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Complaint SpecialistSears Holdings Corporation

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding the service on her refrigerator After reviewing the service history and discussing the issue with our service unit, we authorized her for a replacement of the refrigerator under the terms of her Master Protection Agreement (MPA)Per our records the new refrigerator was delivered on June 20, At this time, since it was our understanding that this resolution met with Ms [redacted] approval, we have closed our file We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) I am still waiting for someone to call me backMy kitchen molding still needs to be replaced

January 9, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with the delay in receiving her credit for the cancelled online order Firstly we would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherWe researched the notes related to her online order and apologize for the freight delivery delay issuesWe apologize that the research of her delivery/return took longer than expectedAccording to the notes, the freight company, ***, confirmed that the delivery order was refused and the return was enroute to the vendorAs clarification, a refund is not issued until the returned item is confirmed receivedRegrettably, when it is delivered or returned via a freight company, it can take several days or sometimes weeks to reach its destinationSince [redacted] confirmed that the returned order was enroute, on January 6, we manually processed the refund and issued Ms [redacted] a credit of $The credit should post to her account within – business daysWith that being said, since we have provided Ms [redacted] with her requested resolution, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] class="InsideAddress"> Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding Her front load washer We apologize that Ms [redacted] washer failed to meet her expectations of longevity The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverage In the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from these practices many years ago It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal property The benefits have to be weighed against the costs, with the understanding that if it is not purchased, the consumer would then have to bear the consequences of that decision In Ms [redacted] case she purchased her refrigerator on December 1, 2008, and the full manufacture warranty expired a year later on December 1, We show no record of service done on this washer by SearsTo expect Sears to bear the repair expense associated with a product that is so far out of warranty (a couple of days or weeks might justify some consideration of extenuation) is unrealistic and inappropriate It would be unjust for Sears to provide free service to Ms [redacted] while charging others for such service through Sears Protection Agreement fulfillment or direct charges for repairsUnder the circumstances, we are willing to have a technician come out to the house to diagnose the unit at no cost to Ms [redacted] it should be noted that the offer of a service call at no charge is more than other companies would offer, and one on which we will standMs [redacted] need only contact me directly a [redacted] or via email at [redacted] and I will set up the diagnostic service call at no chargeIt will then be up to Ms [redacted] to decide if she wants Sears to complete whatever repairs are found to be necessary with the understanding that the cost of the repairs will be her responsibilityIn the interim, since we have proposed an equitable resolution commensurate to the circumstances, we have closed our file We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Contact Name and Title: [redacted] Contact Email: [redacted] October 28, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL [redacted] *** [redacted] We have completed the investigation of [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving [redacted] complaint, we escalated his concerns to [redacted] , District Service Manager, who states the following: [redacted] came in just before his warranty was up, stating that his starter was bad and needed replacingWe could not find anything wrong with itHe then said he went somewhere else (another shop) and they condemned the starterWe asked for a copy of that receipt so we could tell our parts provider that another shop condemned it when we couldn't find anything wrong [redacted] did not provide us with a copy of that receiptWe have called him repeatedly and asked for this receiptWe told [redacted] that we would not replace his starter just because he wanted a new one before his warranty ran out, and that the warranty was good during that time frame, only if the part failedAt the time of inspection, it was not badHe said he took it elsewhere and they found it was bad so we asked him to bring us the receiptWe have always been willing to replace it or reimburse him if he had it replaced elsewhere if he provides the documentation that proves it was actually bad We have never, to this date, seen any such documentationShould he have that documentation, he is welcome to come by anytime and show it to us and we will take appropriate actionThat being said, because we have addressed [redacted] 's complaint, we respectfully request this complaint be closed We apologize to [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they have not fixed the pool pump yetnobody has come out nor left a message or any form of communication after they called my wife that they will fix itthat was only verbal....I need results...I need someone to come out and do what they said not just say it and email me that it was said...thank you Sincerely, [redacted]

August 9, Nita [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] – Lisa J [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] ’ complaint regarding her recent online order experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] ’s case, the order was fulfilled by [redacted] located at 143-Ferndale AveBriarwood NY 11435, email: [email protected] and telephone number (***) [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] ’ records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we show that Sears attempted to contact the seller on Ms [redacted] behalfIt is our understanding that the seller has since been suspendedTherefore, a refund request was submitted to be removed from the sellers accountAccordingly, a refund of $was issued on July 28, For Ms [redacted] records the return sales receipt number is [redacted] In closure, since a full refund has been provided to Ms [redacted] , we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding an air conditioner purchased from SearsMr [redacted] has returned his air conditioner and will be receiving a refund in the next few daysWhen he is ready to purchase again, Mr [redacted] will contact me and I will provide him with a 20% sales adjustment once the unit has been installedI have emailed Mr [redacted] and he has my contact informationWe apologize for the inconvenience he has encountered and I will ensure Mr [redacted] satisfaction when he repurchasesThat said, we ask that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]