Sears Holdings Corporation

October 12,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** * *** Dear Ms*** We have completed the investigation of Ms
*** complaint regarding her dissatisfaction with the multiple service attempts to repair the leak on her dishwasher
It is unfortunate that we failed Ms*** expectations when she recently scheduled a dishwasher repairWe value Ms*** patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
We reached out to *** *** Member Advocate for Service Uni* ***, to assist with Ms*** concernMs*** reviewed the service orders and followed up with Ms*** after the service visit on October 3, Ms*** confirmed that the tech had ordered the necessary parts and at that time, she was just waiting for the parts to arriveMs*** assured her that she would monitor the repairOn October 12, 2016, Ms*** confirmed that the repair on the dishwasher was completed on October 11, She tested the dishwasher on one cycle and it did not leakHowever, she would continue to test the remaining cycles and would contact Ms*** directly if there were any additional issuesWith that being said, since the dishwasher repair has been completed, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

January 7,
class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Ms* *** complaint regarding the multiple repairs on her washer.
Upon receiving Ms* *** complaint, we have reviewed her service history and can understand why she was frustrated with her experience. Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present. This is usually not discovered until the customer has a chance to let the item run for awhile. Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location. We understand that this can be frustrating when a customer has a situation like Ms***, and we are pursuing solutions that will provide better options for our customers when these issues occur. We would like to note that under the terms of Ms* *** Master Protection Agreement (MPA), in order to receive a replacement, she would need to have functional failures within a calendar year. Ms*** has had a MPA check on 7/25/which does not constitute as a functional failure. She had repair on 8/01/where no parts were replaced and the technician instructed Ms*** on how to properly clean the dispenser regularly. This visit would not constitute as a functional failure. Repair completed on 12/02/is considered as a functional failure as the wire harness was bad. Repair has not been scheduled for 1/19/where several parts are to be replaced and this is also considered a functional failure. That being said, Ms*** has only had failures under her MPA and is therefore not eligible for a replacement unit. That being said, Ms*** will need to continue with repair under the terms of her MPA. Because we have addressed Ms* *** complaint, we respectfully request this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***

December 15, 2015*** ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611*** *** * *** *** *** ***We have been unable to complete the investigation of *** *** complaint
regarding the delivery of her refrigerator.Upon receiving *** *** complaint, we escalated her concerns to *** ***, Service Recovery Specialist. *** *** attempted to reach *** *** via telephone and left contact information on her voicemail; however, at this time she has not responded. We are unable to resolve *** *** issue until we have the opportunity to discuss the matter with her. She may contact *** *** at *** ext*** at her earliest convenience if she still requires assistance with her issue. In the interim, we will consider *** *** matter closed, pending her response.We apologize to *** *** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely,*** ***Regulatory Complaints Specialist***

June 29, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and request for a refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order we show that this was a store pick up order and the store is responsible for issuing the refundUnfortunately, the refund had not been processed therefore Sears Online processed the refund on June 16, 2016, under return receipt number *** for a total of $Additionally, we hope that in the future MsToth will allow us another opportunity to provide her with a better example of customer service that we have built our reputation upon. In the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

November 21, Nita ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Maria C*** - # *** Dear Ms***: We have completed the investigation of Ms*** complaint regarding Sears Carpet Cleaning Upon receipt of Ms*** complaint, we contacted Customer Service Manager Rhonda *** for assistance. Ms*** responded that she was familiar with Ms*** concerns and she has spoken with Ms*** a number of timesAccording to the notes on file and the invoice, Ms*** mother authorized the technician to complete the services recommended in the estimate. Furthermore, Ms*** mother paid for the services, not Ms***. A final goodwill offer of a $refund was made, but Ms*** declined. If Ms*** would like to reconsider this offer, she can reach Ms*** at (***) ***, so a Customer Release Form (CRF) can be sent to her. In the interim, since no other considerations are forthcoming, we ask that this matter be closed We appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist

October 25, *** ***
class="InsideAddress">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like to apologize to Ms*** for failing her expectations in regard to her dryer repairUpon receiving Ms*** complaint, we contacted the local service unit for assistance since it appears that the refund request for the returned part was not processedOn October 25, 2016, *** *** with *** submitted a refund request in the amount of $270.98. Ms*** should receive a refund check within the next two weeks In summary, since we have documented Ms*** concerns and processed her requested refund, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist

I contacted Sears to come repair our dryer that stopped workingThe gentleman came out and replaced a thermal fuse that was blownThis fixed the problem for a day and then it stopped working againWe called Sears back and they sent the tech back outHe immediately told my wife "Do not call Sears back if it breaks again, I get in trouble for thatCall my cell phone instead"He replaced the thermal fuse again and leftThe thermal fuse blew again the next dayWe tried reaching him on his cell phone but he didn't answer or return our call that dayThe next day I called Sears back and asked if they could send a different tech, as I felt this tech may not be capable of properly diagnosing the problemThe next day the new technician called before he came and said "If the other guy couldn't fix it then it probably needs an expensive part or just needs to be trashed"I told him not to come and then I got online and started googling why a thermal fuse would keep going outMy findings were that the thermostat was probably bad and was causing the dryer to get too hotI tested the thermostat and it wasn't workingI ordered a new one and it came a few days laterI installed the new thermostat and new thermal fuse and we have now had a working dryer for nearly three weeksThere are probably better companies out there but I strongly recommend that you use anyone other than Sears or *** *** *** (The company that Sears sent to our home)! I called them up to report the incompetent technician and they sent a reply asking why I demanded my money backI never demanded anything back, just told them this same story in hopes that they would address itMy $loss is enough to make me warn others about their inability to diagnose and repair an issue properlyBeware of Sears Home Services and *** *** ***

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> *** *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding issue that occurred at her local Sears when he payment was not properly processed at the Oxford Sears storeIt is unfortunate that we failed *** *** expectations when she made a payment at her local Sears store in Oxford and a system failure occurredWe value *** *** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in Sears and ***We can assure *** *** that her concerns have been forwarded to local district sales manager as well as the management of the Oxford Sears, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that *** *** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built their reputation upon, but we would understand if this is not possibleOn Wednesday, December 23, 2015, I had a conference call with *** *** and *** (***) from ***, who advised *** *** that the late fee has been reversed and credited back to her account*** will be sending *** *** letter from *** advising her that the late fee concerns have been resolvedI invite *** *** to contact me at any time if she has any additional concerns, she has my office number and email addressSince we have noted Sears response to *** *** complaint, we respectfully request that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

Nita *** Revdex.com North Wabash Ave, Ste#
"">Chicago, IL Re: Tim *** #*** Dear Ms***: We have completed the investigation of Mr***’ complaint regarding service to his home air conditioner and the Sears Whole Home Warranty Sears service records indicate that a technician was dispatched to Mr*** home on August 11, and services his air conditionerWhile at the home the technician indicated that he checked the system, ensured the unit had the proper pressure and was found to be operating as expectedThere were no other concerns noted by the technicianWithin his complaint Mr*** stated that he was told that duct cleaning was a benefit of the Sears Whole Home WarrantyIt is important to note that duct cleaning is not a benefit of the Sears Whole Home WarrantyIt is important to note that after the purchase of the Sears Whole Home Warranty, Mr*** was provided with a copy of the Home Warranty Welcome Kit which notes the benefits of the warranty, duct cleaning is not includedIf Mr*** remains unsatisfied with the Sears Home Warranty, he can contact Cross Country Home Services, the administrator of warranty at ***-***-***Since we have clarified that duct cleaning is not a benefit of the Sears Whole Home Warranty and have completed service, our file has been closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com

July 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding the availability of some chairs he wishes to order
We would first like to note that the listing for the chairs in question clearly says “* Limited availability” and “*this is a seasonal item with limited availability and is no longer available in all areas.”
As clarification, our website sells items for all of our states and items might be shown on our website that are in stock in one state that are not in stock in another state. This is because most large items that we sell ship out of regional warehouses. Once that region is out of stock on an item, it is not available in that area. While we sometimes do large-scale transfers between warehouses when needed, we are not able to transfer merchandise out to fulfill a sale on an individual basisOnce all warehouses have depleted their stock then we do have a team behind the scenes that removes the item from our websiteWhile we can understand Mr*** frustration, at this time the reality remains that the item he was interested in was not available in his regional areaWe apologize for any inconvenience Mr*** may have experienced as a result of this issue, but this is a seasonal item and the availability is limited as noted on the pageIn light of the aforementioned information, we respectfully ask that this matter be considered closed Again, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Complaint: ***
I am rejecting this response because: It has taken way too long for this to take placeWe were to receive a call on Friday, October regarding the replacement and did notAt this point we have been without the washer for more than monthsWe do not want to deal with Sears anymoreThey do not care about us as customers or the fact that this was a senior citizen that cannot take her laundry elsewhereAt this point, we request a refund for the washer we bought in and Sears can come and get their washerWe will take our business elsewhere as Sears is not customer friendly and the Kenmore brand is not reliableWe do not want to have to deal with these issues again and we have bought appliances at other businesses and HAVE NEVER been treated this way by themWe prefer to give them our business since Sears does not careThis is the only result that will be acceptable at this time
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/05) */
August 5,
***
***
***
***
***
***
We have completed our investigation of *** complaint
regarding her vacuum cleaners repairs
Upon receipt of *** complaint our carmanagement department researched out to *** and not only refunded her the full amount she paid for repairs but also offered an additional $for the inconvenience she experienced for a total of $As this resolution offered was acceptable to *** we have closed our case
We apologize to *** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
***

Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Nicole ***
class="InsideAddress"> Dear Ms***: We have completed our investigation of Ms*** complaint regarding service and replacement under the Master Protection Agreement (MPA) Our records show that Ms*** purchased her cook top and microwave on July 5, with a year MPA to cover service until July Ms*** then renewed the MPA on July 9, Under the MPA we do show that we replaced the cook top in February of and again in February The indication is that the numbers were coming off the cook top when it is cleanedResearch on this model shows no known manufactures defects for this issueSince the cooktop in wor*** as designed since Ms*** is past the cosmetic coverage period as listed in the MPA she was not eligible for a replacement of the cook top for cosmetic issuesPer the terms and conditions of Ms***’s Protection Agreement regarding cosmetic defects states: “COSMETIC DEFECTS COVERAGECosmetic defects are covered under this Agreement for the first three (3) years of ownership of the Covered Product from its original purchase date as set forth on the sales receiptCosmetic defects and cosmetic incompatibility of parts are not eligible for product replacement; they are only eligible for repair.” We would like to take a moment to point out that Ms***s owner’s manual under General Care & Cleaning states to not use abrasive cleaners as this may damage the surface and to only use hot soapy water and cloth to clean this area Our records also indicate that Ms*** cancelled the MPA renewal on November 23, and received the prorated refund of $ Since Ms*** we have explained why we are unable to honor Ms***s request to replace her cook top for cosmetic issues and she has been refunded the amount allocable under the terms and conditions of the MPA she requested be cancelled on November 23, we have closed our case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely,
*** ** Steele Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com

January 3, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding his dishwasher repair It is unfortunate that we failed Mr*** expectations when he recently contacted Sears Home Services to repair his dishwasherWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted the local service unit for assistance. Mr*** appointment was moved up to December 29, 2016. Our records show that the repair to Mr*** dishwasher was completed on December 29th with the installation of a console With that said, since we have documented Mr*** concerns with the repair process and completed the repair to his dishwasher, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist

June 9,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** * *** Dear Ms* *** We have completed the investigation of Mr*** complaint
regarding the problems he encountered with the installation of his range and the quality of the customer service
It is unfortunate that we failed Mr*** expectations when he recently scheduled the delivery and installation of his rangeWe value Mr*** patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe want to assure Mr*** that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Mr*** complaint we reviewed the notes on his orderOn May 20, Mrs*** called regarding the gap issue after the range was deliveredMs*** was instructed to contact our installation department which handles installing kits in regards to gaps between appliances and cabinetryWe apologize for any miscommunication in regards to the true issueMrs*** purchased the installation and an appointment was scheduled with our contractorAccording to the notes, the contractor noted that the order was incorrect and it was not an installation issueThe installation order was cancelled and on June 2, a refund of $was issued to Mr*** account ending in ***We contacted Mr*** and he confirmed that he hired a contractor to repair the gap issue, and the job was completed on June 6, With that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
Again, we apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

September 27, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer service and a recent Sears purchase and delivery experience It is unfortunate that we failed Mr*** expectations when he recently purchased a bed from SearsWe value his patronage and can understand his frustration with the events detailed in his complaintWe can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally* *** *** Service Recovery Specialist for *** Solutions, attempted to reach Mr*** by telephone and email as recently as September 27, 2016, to discuss his complaint. With that having been said, it is important to note that Sears and *** Solutions do not have the jurisdiction to correct any issues regarding Mr*** credit card, since the Sears credit card is provided by *** Until we have the opportunity to speak with Mr*** about his delivery experience, we are unable to determine an appropriate resolution for his concerns. If Mr*** would still like to discuss his complaint, he may reach *** *** by replying directly to her email or by calling ** *** *** ** At this time, we can only reiterate that we truly regret any inconvenience he may have experienced We would like to hear from Mr*** and hope that he will allow us an opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. Since we have noted Mr***’, comments, we respectfully ask to have this matter closed pending his response We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

February 25, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** Dear Ms***, We have completed the investigation of Mr*** complaint regarding non-receipt of a refund for a chair he returned to Sears. It is unfortunate that we failed Mr*** expectations when he recently visited our Sears Store. We value his patronage and can understand his frustration with the events detailed in his complaintWe regret that this incident occurred, and we can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we confirmed that Mr*** refund of $was reissued to his credit account ending in *** on February 17, 2016. As Mr*** states in his letter, a restocking fee was assessed from his original purchase amount in accordance with our return policy which specifically states that “A 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and buihome appliances.” At this time, we can only reiterate that we truly regret any inconvenience he may have experienced We hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mr*** comments and the requested refund has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** *** *** Dear *** *** We have completed the investigation of *** *** complaint regarding Sears
Home Services and repairs to his
refrigeratorI
received the complaint filed by *** *** on Tuesday, October 27th and
immediately reviewed the service history on his refrigerator and noticed that
the main computer board was ordered one week prior on the 20th and was
not scheduled to ship until November 3rdI then emailed *** ***
and offered to replace his refrigerator instead of him waiting for the
backordered part to ship and then have to wait to have it installedThat said,
we did replace the refrigerator and unbeknownst me the manufacturer of the
refrigerator did ship the backordered part to *** *** Noted as his desired
resolution, *** *** asks how Sears is going to compensate him for his
inconvenience. Additionally *** ***
states that he will not accept compensation for food loss and $
reimbursement towards a small appliance purchaseThe $offer was made to
reimburse for the purchase of a compact refrigeratorI do not see where that a
compact mini refrigerator was purchasedOn October 10th, the first
time our customer care network spoke with *** ***, he was also offered food
loss reimbursementIt is important to note that per the manufacturer’s warranty,
Sears shall not be liable for incidental or consequential damagesThis means
Sears is not responsible for food loss reimbursement, but since it was offered,
we are willing to provide *** *** with a sales adjustment in the amount of $200.00,
which we will provide to him in the form of a bank check as a gesture of good
customer serviceTypically a consumer can expect to receive a bank check
within 10-days of processingIf *** *** would like to accept our offer of
$in food loss reimbursement, he can email me at *** and I
will process the sales adjustment right awayRegarding the previous customer
service received, it should be known that we do value *** *** patronage,
but can understand how the series of events noted in his complaint and emails
to me has caused him to lose faith in SearsWe can assure *** *** that his
concerns were forwarded to the management of the local service unit for review,
so future problems of this nature can be averted. We can only reiterate
that we do not condone how he was treated and that we truly regret that we
failed to meet his expectationsAt this time, since we have provided our response
to *** *** complaint, we ask that this complaint be closed pending further
contactWe apologize to *** *** and appreciate
the opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***

September 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #94566988-Francis ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her recent
order
Upon review of this issue, we did find that points were removed from Ms***'s Rapid Rewards account in errorThese points have been replaced and it is our understanding that Cartera was going to contact Ms*** to adviseHowever, the points added back were not the same amountMs*** only qualified for 8,points total for both orders according to the rules of the Rapid Rewards program, which is administered by *** airlines and CarteraAccording to those rules, miles are awarded for gift card purchases and product purchasesMiles are not awarded for redemption of gift cards or any other form of reward pointsMiles are also not awarded on taxes, fees or delivery chargesSince Ms*** has received the points she was due, we respectfully ask that this matter be considered closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
Tammie.***@searshc.com

March 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding his
dissatisfaction with the delivery and installation of the buioven he purchasedUpon receipt of *** *** complaint we reviewed the order notes related to the purchase of his ovenAccording to our notes, the delivery delays were considered manufacturer delaysAs clarification, we receive our availability and delivery information direct from the manufacturerBecause of the large selection of the merchandise we sell, we don’t stock appliances in our warehousesThe product is shipped from the manufacturer to our warehouse on or the day before the promised delivery date and then we transport it to our customerUnfortunately, sometimes we may not be notified of a delay until the day of the deliveryThe initial oven that *** *** purchased had several manufacturer delays, until we received notification from the manufacturer that the item was no longer available and the order was cancelled*** *** was informed that he had to reselect another modelUnfortunately, this model also had manufacturer delays and delivery had to be rescheduledFurthermore, the installation contractor will schedule a tentative installation date in line with the expected delivery dateIf a unit is delayed, then the installer is notified of the delay in order to postpone installationOur records indicate that *** ***’s oven was delivered on February 22, Regrettably, the power cord was damaged and had to be repairedOn March 3, the power cord on the oven was repaired and the installation was completed on March 7, With that being said, since we have addressed the concerns brought forth in *** ***’s complaint, we have closed our fileAgain, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***