Sears Holdings Corporation

Initial Business Response /* (1000, 6, 2015/07/24) */
July 24,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms***
We have completed the investigation of Mr***'s complaint
regarding delay in receiving his purchased appliances
We would first like to apologize that we did not meet the time window that was provided to Mr*** at the time of purchaseWe have already taken steps to improve delivery time requests by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Mr***'s concerns, we would like to reassure him that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to come
After reviewing Mr***'s complaint and our records, we were able to determine that on the day of delivery, we did not have the cook top scheduled with his orderIn addition, due a systems error, the cook top order was processed as shipped and we apologize for thisOur records also show that Mr*** did not pay for a haul away when he made his purchaseAs a courtesy, we issued Mr*** a $checkThe cook top was canceled and a credit in the amount of $was credited back to the original form of payment on July We ask Mr*** to allow 7-business days to post back to his accountAt this time, since the delivery of Mr***'s purchased appliances have been completed and courtesy compensation was provided, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct XXX-XXX-XXXX
***@searshc.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hopefully they correct their online support and follow through with credit
Final Consumer Response /* (3000, 15, 2015/08/18) */
Sears stated they had mailed me a check for $100.00, as of this date they have not and when I called to inquire they said they have no record of it
Final Business Response /* (4000, 17, 2015/08/29) */
August 29,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: *** ***
Dear Ms.***
We have completed the investigation of Mr***'s rebuttal to the response we previously sent
After reviewing Ms***'s response, we contacted our finance department and were informed that the promised $check was processed and mailed out on August 23, We ask Ms*** to allow 7-business days to arrive via USPSSince we were able to confirm that Ms***'s concession was processed accordingly, we respectfully request this case remain closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct XXX-XXX-XXXX
***@searshc.com

May 9, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding her online order and delivery delay experience It is unfortunate that we failed *** *** expectations and we can understand how the series of events detailed in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the notes in her order, we found that Sears Online contacted the delivery carrier, *** and scheduled delivery for May 5, This date and timeframe was confirmed with *** ***Additionally, our records show that Sears Online issued an adjustment of $on April 19, 2016, and $on April 21, Finally, we hope that in the future *** *** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

Nita V***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: Umair *** #
Dear MsV***:
We have completed the investigation of Mr***'s complaint regarding a *** licensed business
known as The Keyless Shop at *** in *** *** Mall
Chris Lanier, Owner/Operator of the Keyless Shop at *** in *** *** Mall, provided the following response:
After being provided with a copy of Mr***'s complaint, I reached out to him to discuss his concernsWhen I made contact with Mr*** he informed me that his insurance is covering the cost of reprogramming his keyMoving forward, if I can be of any ***That said, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
*** Holdings Corporation
Adam.***@***hc.com

I moved to Houston on 3/13/from Virginia, started a new job, and I am leasing a house My landlord paid for a refrigerator, washer and dryer to be delivered and installed in the home The item was set to be delivered on 3/between 4- They called me around 1pm, and asked if I could be at the home asap to deliver the merchandise I told them I was at my job and could not leave until the time that we had agreed upon They told me the driver would be finishing up early and therefore needed to deliver the items earlier I reiterated that I would not be able to leave at this time, so they said I would have to reschedule I rescheduled the date for 3/25\16, because I was off for Good Friday I received two automated calls; one on the night prior and one the following morning, stating that my delivery would be between 10-1pm They never showed nor called back When I called back to inquire about my delivery, they stated that someone had picked the merchandise up When we pressed them for further information, they could not provide any proof of such Countless hours went by in which managers/employees Jessica and Melissa ***, at the Sears located at Griggs Rd, Houston, Texas 77023; phone number *** placed me on hold at times up to 20-minutes, and I had to call back multiple times in an attempt to get resolution to my problem The provided me with the delivery service number *** and spoke to a rude and disrespectful employee named Ericka She blamed the problem on Sears, Sears blamed Tom's delivery service, and in the interim, I am still without my appliances Finally, around 6:pm, I received another automated call stated that my items will be delivered from 3:00am-6:00am Yes, that is not a typing error Of course, they never showed and again, had to make several calls to find out where my appliances are Around 8:43am, I received another automated call stating that the delivery will be from 11-2pm It finally came around 1:20pmFrom beginning to the very end of this process, every employee/manager that was involved with this process was incompetent, rude, made no attempt to resolve the situation, and made the customer take time off of work and unable to conduct other important business because of their total lack of integrity, professionalism, work ethic, or desire to do their job efficiently I realize that in the new world of customer service, that the customer is the last person that gets what they paid for Businesses know that the will have a customer no matter what, so don't care about providing the best service possible I for one am TIRED of this and will not accept this as business as usual and allow them to get away with it!! There is a reason that they are closing stores and losing business! DO NOT SHOP AT SEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

January 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the order she placed from a third party seller, *** * *** As we noted, Ms*** order was placed through one of our Marketplace vendors, *** * ** As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. However, the disclaimer on our website covering any errors due to pricing or description errors also encompasses any merchandise shown from our vendors. In the case for this item, it seems that the wrong item was sent*** * ** fulfilled this order and according to the terms noted on our site, they would be responsible for any issues*** * ** noted that they did not have any more of these items to replace the incorrect one that was sent so their only option was to issue a refundThis was done, making Ms*** whole As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site. With an online business it is possible for mistakes to occur or for customers to view an older description with a different price, which is why most online merchants have terms and conditions that are similar to ours. An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is substantially below their cost. When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the mistake can be corrected. Most online retailers post similar terms of use, and we stand by our disclaimer. In case Ms*** may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: “Pricing errors may occur on the Kmart Site from time to time, on items sold by Kmart, or items sold by third party sellersKmart attempts to correct all pricing errors as soon as they are discovered, or as soon as Kmart receives notice of an errorKmart reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from KmartAny payments you make to Kmart for orders that are cancelled due to pricing errors will be refunded.” *** * ** also has their return policy listed:
“*** * ** & *** * **
Return Policy We Hope That You Are Fully Satisfied With Your Purchase However If You Are Not, You May Return The Item Within Days From The Order Date For A Full Refund Of The Purchase Price, Minus The Shipping And Handling(See Below For Certain Restrictions.) The Item Must Be Returned, In New Or Like-New Condition, And In Its Original Packaging, And With All Paperwork Including Manuals, Assembly Instructions And Your Packing Slip, As Well As All Accessories To Ensure Full CreditOnline Purchases Returned Within Days To Our Online Returns Center By Mail Will Receive A Refund Of The Price Of The Item And Any Applicable Taxes Will Be Issued In The Original Form Of Payment Used To Purchase The Item Except When Returning An Online Item To A Store And When Returning An Item Paid For With Our Pay In Store Payment OptionItems Must Be Returned, In New, Or Like-New Condition, And In Its Original Packaging, And With All Paperwork Including Manuals, Assembly Instructions And Your Packing Slip, As Well As All Accessories To Ensure Full CreditPlease Note The Following Items: Pre-Recorded Movies & Music; Computer & Video Game Software; Trading Cards; And Breast Pumps Must Be Returned In Its Original, Sealed And Unopened Packages Along With An In-Store Receipt Or Online Packing Slip For RefundIf The Packages Have Been Opened, The Items May Only Be Exchanged For The Identical Items Or TitlesExceptions To 90-Day Policy Return Guidelines For Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones And Baby MonitorsWe Will Accept Returns Of The Following Items Within Days, From The Date Of Purchase: Computer Hardware (EReaders, Netbooks, Tablets); Cameras; Camcorders; Digital Audio Players; Video Game Hardware; Personal DVD Player; No-Contract Cell Phones And Baby MonitorsThe Original In-Store Receipt Or Online Packing Slip Is Required And The Item Must Be Returned In Its Original Package For A Refund Or ExchangeThe Packing Slip In Your Package Will Contain Detailed Instructions For Returning An ItemUnless Your Packing Slip Directs You To Ship The Item To A Different Address (And If So, Follow Such Directions), You May Choose To Return Your Item To Your Local *** *** ** Location Or Ship The Return Package To: Instructions For Returns To Our Online Returns Center There Are Easy Ways To Return Your Item(S) To Our Online Returns Center! Regardless Of Which Method You Use, Please Follow These Simple Instructions (It's Important To Note That The Instructions Below Must Be Followed In Order To Allow Us The Opportunity To Process Your Return)Send The Item In Its Original PackagingBundles • Items Purchased As Part Of A Build Your Own Bundle Must Be Returned As A GroupThe Individual Items That Make Up The Bundle Cannot Be Returned IndividuallyPersonal Data • Please Remove All Personal Data (E.G., Computer Or Wireless Phone Data, Videotapes), From Any Returned Items*** Is Not Responsible For Any Personal Data Left On Or In These ItemsPromotional Items • Any Product That Is Returned Without A Promotional Item(S) That Was Included With The Original Transaction (E.G., Buy A TV, Get A Free DVD Player; Buy A TV, Get A Free Gift Card; Or Buy A TV, Get A DVD Player Half Off) Will Have The Value Of The Promotional Item Deducted From The Refund AmountPack The Item Carefully So That It Will Not Be Damaged During The Shipping ProcessNo Credit Will Be Issued For Items Missing Components, Parts, Original Box, Packaging Material, Contents, Accessories And/Or Manuals (I.E., Any Product Not In "Like New" Condition)Include Your Original Packing SlipWe Will Not Be Able To Process A Return For Any Shipment Received Without A Packing SlipIMPORTANT: You Must Check The Reason For Your Return From The List Provided On Your Packing Slip In Order For Your Return To Be ProcessedIf You Selected Damaged, Defective Or Other, You Must State The Nature Of The Damage Or Defect, Or The Reason For "Other" In The Space Provided On The Packing Slip In Order For Us To Properly Process Your Return.” In closure, since the price and or description shown was not accurate, and Ms*** has received a refund without requiring her to return the incorrect item in accordance with the terms of the return policy listed for *** * **, an exception has already been made; therefore, she has been made whole. We apologize for any inconvenience Ms*** may have experienced as a result of this issue, but we are not obligated to provide her with an additional $as result. As this decision is in accordance to our posted terms and conditions and those of the seller, *** * **, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** ***

Contact Name and Title: Erica ***
Contact Email: ***@searshc.com
October 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #94572136- Anthony ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding his recent visit to one of our auto centers
Upon receiving Mr***'s complaint, we escalated his concerns to Jay ***, Auto Center Manager of Unit# 6164, who states the following:
Mr*** came in on 5/13/for an alignmentAt that time, I suggested tires and an OBD scanI mentioned to Mr*** that the tires could also affect the way the vehicle drives and or handlesHe declined tires at that timeWe did the alignment on the vehicle and he went on his wayMr*** then came back at a later time and said there was something wrong with his alignmentI went out to the vehicle to get his mileage and write up the car and noticed there was no gas in the carI asked my assistant to look up the directions on the alignment for that vehicle and see if it needed a full tank of gas for the alignment readings to be accurateWe printed out the directions and I showed them to the Mr***At this point, Mr*** became upset and leftHe came back to the auto center on 8/22/with a full tank of gas and we looked at his alignment again and if I remember we did a slight adjustment on itMr*** became upset again and leftI learned later that he had filed a complaint with our Customer Solutions department where I asked Mr*** to return to the auto center and bring the car back and we would re-check the alignmentHe has never returned for me to re-check the alignmentIf the alignment is still good, as stated to Mr*** previously, he could also have issues with the tires that could be causing a pull or his noise when turningThat being said, because we have addressed Mr***'s concerns, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Erica ***
Regulatory Complaints Specialist
***
***@searshc.com

Complaint: ***
I am rejecting this response because:
I no longer wish to do business's with Sears I would prefer to be refunded in FULL...to include the additional money we paid for an extended service warranty
I was contacted today regarding this and was told that the extended service warranty would be transferred to the new refrigerator "for the remaining time" left on the warranty As far as I'm concerned the extended service contract should restart the day the new refrigerator is delivered
This has been an awful experience Any other business would have given us the option of a refund I would prefer a full refund and have refrigerator picked up at Sears' cost.
I no longer wish to have any association with Sears at this point We can buy a new refrigerator somewhere elseWe have spent over $on ice We have taken multiple days off from work and lost valuable weekend time off with our family to accommodate Sears' schedule I am done with Sears Please refund our money so we can move forwardPlease adviseThank you,
Kylie ***
Sincerely,
Kylie ***

Contact Name and Title: Eligia C***
Contact Phone:
October 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Hans ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his recent online order
It is unfortunate that we failed Mr***'s expectations when he returned the boots he ordered online for a refundWe apologize for the difficulties he encountered and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedFortunately, we were able to process the refund for his online order and he can expect to receive the refund in 3-business daysWe asked that Mr*** email me directly or contact me by phone if he has not received the refund by that timeframeWe hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia C***
Regulatory Complaint Specialist
Sears Holdings Corporation

I purchased some items since 12/02/that was supposed to deliver a week after I get a phone call from sears saying that part of my order is on back order in the mean while when I purchased it in store everything I order was in Stock pending delivery I told them it's OK that they can deliver the partial order and the ones on back order they can deliver it when the item be comes available the day before they call me times to Conferm delivery so I acknowledge that I was going to be home to take the delivery they call me before the day on the delivery and told me they won't be able to deliver the items because the driver has to cover a different route so I call sears and tell them to cancel the orders they said don't worry they will deliver it as planA month after the were supposed to deliver the remaining items they call me times the day before to confirm again I acknowledge the delivery the morning of the delivery they said they will be at my house is 1/hour so I waited the delivery personal came right in front of my house and make a u turn and left hr after they call and said they came and no nobody was home and they will have to reschedule a week after and I can't cancel my orderFor a big department store like sears they have the worst delivery system ever very unprofessional delivery personal and I am never shopping there againStay away from sears they don't care about there customer

Complaint: ***
I am rejecting this response because:
The Sears letter was non-responsive. They mentioned washer parts that could create snags, but that was never the issue, it was clothing stretched out in the wash cycle. Furthermore, I explained to the technician and other reps on the phone that I did NOT overload the washer, and I used the gentle cycle.
To requote my letter regarding the technician's second unproductive visit: For the stretched out clothing, we reviewed how to load the washer and use the settings. I had been doing all properly. He said if that’s the case, then the stretching is probably happening in the agitation cycle, and I should use gentler cycles than the clothing labels suggest. I tried that later, but then my clothes came out dirty
I have a washer that doesn’t clean clothesMy letter has more details, and it is perfectly clear. The proof it doesn't work is my stretched out clothes, but it is not possible to attach them!
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX XXXXX
July 30,
Nita Virghes
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: XXXXXXXX - *** ***
Dear Ms
***
We have completed the investigation of Ms***' complaint regarding her online order
We would first like to apologize for any inconvenience Ms*** experiencedAfter researching this matter we found that Ms*** was promised an exchange of the washer and dryer that failed recentlyOn July 22, 2015, we were able to speak with Ms*** and process a new exchangeOne of the items that Ms*** selected was priced less than what she originally paid, therefore, we explained that she would be receiving the difference back as well as the delivery feeThe soonest available tentative delivery date we received from the manufacturer was July 29, It was our understanding that Ms*** would be leaving town around that time so we suggested that she reschedule with delivery for when she returnedWe verified with Sears Home Delivery that Ms*** called on July 27, 2015, to reschedule and the new tentative delivery date is set for August 19, Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted Ms***' concerns and respectfully ask to have this matter closed, pending delivery completion
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation

February 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
*** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her SYWR account We have with Ms*** regarding her concernsAfter reviewing the transactions in question and the terms of the promotions she wished to apply, we found that she did not qualify for the points she was seekingHowever, we offered to provide her with $worth of points as a customer courtesy and she acceptedIn light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

TRYING TO HAVE MY WASH MACHINE SERVICE WHICH IS UNDER WARRANTY FOR THE PASS WEEKS AND HAVE NOT HAD ANY SUCCESSTHEY DIDN'T FIX THE PROBLEM WHEN THEY COME AND IT TAKES DAYS BETWEEN SERVICE CALL, THEY CANCEL SERVICE CALLS AND DON'T INFORM YOU, AND YOU WASTE THE WHOLE DAY WAITINGWHEN I CALLED I GOT HUNG UP ON BY DIFFERENT PEOPLEI FINALLY CONTACTED CUSTOMER SOLUTIONS FOR THE SECOND TIME AND THE PERSON WAS REALLY TRYING TO BE HELPFUL BUT I'M NOT SURE IT IS IN THERE AREA OF RELATED DUTIES TO MAKE THINGS RIGHTTHIS HAS REALLY BIN FRUSTRATINGLOOKING FOR SOMEONE THAT CAN REMEDY THIS PROBLEM
THANKS, RON ***

December 16, 2015*** ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL
*** *** *** ***
*** *** ***We have completed the investigation of *** ***
complaint regarding a recent order
We have provided a resolution that we feel *** *** will
find satisfactoryWe ask that *** *** check his SYWR account balance in
hoursIn light of the aforementioned information, we respectfully ask that
this matter be considered closed We apologize to *** *** and we appreciate the opportunity
to address this matter. Please feel free
to contact me if you have any further questions or concerns.Sincerely,*** ***Regulatory Complaint Specialist Sears Holdings Corporation *** ***

October 23,
Revdex.com
Attn: *** ***
NWabash Ave., Ste
Chicago, IL
Our File No: ***
Revdex.com Case #: *** *** ***
Via: Revdex.com Website
Dear *** ***
This letter serves to confirm that we have completed our investigation of the customer's rebuttal regarding Sears Home Improvement Products (SHIP) and the flooring product installed in their homeAfter further consideration, our decision remains the sameSHIP will not be able to provide free service to the customer or replace their floor for free
According to our records the customer was provided information (mailed 01/29/2015) on how to properly care for the floorThis includes information on how to properly move appliancesWe would be more than happy to provide service to the customer by either attempting to replace all or a portion of the floor at the customer's expenseAs a good faith gesture, we would replace at cost versus the full price that they paid originallyThis would be approximately a 30% savingsAs I have stated previously, repairing it provides no guaranty the same thing will not happen again next year if the customer is not taking any precautions
Our file is currently closedWhen the customer is ready to move forward with the repairs and pay for the service they can contact us and let us knowIf you have any further questions or concerns, please contact me at *** * *** ** *** *** ** ***
Sincerely,
*** ***
SHIP/HI Regulatory Complaint Specialist
*** *** *** *** *** *** ***

My mother has had problems with her washer and dryer, first it was her washer which took Sears forever to service and gets parts for un the mean time she was going to the
public washateria to wash clothesNow is her dryer, she has been waiting for a part for about five weeks that finally arrive this thursday the 07th but not the complete part came because is on back orderI have spoken to sears many times and they keep giving you the run around and know one seems to know anything about anything
My mother is years old and they don't seem to careThey have said they will email me information on her renewal and her refund for the expenses of her going dry a wash outside the home and has not done soThis is not first time we have this issue with Sears , real bad customer service

*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** *** *** Dear *** *** We have completed the investigation of *** *** complaint regarding a
refrigerator purchased from the
Sears Outlet in Livonia *** ***, Manager of the Livonia Sears Outlet provided the following response:I
would first like to apologize to *** *** for the issues she is encountering
with her *** refrigeratorThat said, I have a replacement refrigerator
for *** *** that we can deliver to her homeI would like *** *** to
contact me at *** at her convenience so I can discuss the exchange
process with herSince we have noted our intent to replace *** ***
refrigerator, we ask that this complaint be closed pending further contactWe apologize to *** *** and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***

I would hope the complaint would be reopened because
Sears offer 0f is most disingenuousI went to Sears and this amount only covers the cost for a *** refrigerator which, according to their own sales people, is a lesser quality of a *** elite which they know is the model I purchasedThe *** model vegetable and fruit temperature control are inferior in quality and the meat drawer on the *** does not contain the controls that are one the meat drawer of the *** elite model, again a fact they are well aware of yet understated the value comparison of modelThe model of my *** elite is exactly the same as the *** elite except mine model has steel sides and the new model has plastic sidesIt seems therefor that they knowingly offered a lesser refrigerator in quality and features and was told that there is no depreciationSo once again I find their customer service most disingenuousSince this replacement is the same as the refrigerator being replaced I would like the added cost I paid refunded since it is not an up grade
I also have damage to my floor from the refrigerator leaking so we will see how that is shoved aside and I would prefer to wait until they make reimbursement for the rental refrigerator to close the complaint

January 15, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer service and non-receipt of a discount for her sears.com order It is unfortunate that we failed Ms*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. We have reviewed our records and although we did not find that any of our agents offered Ms*** a discount of 25%, we did confirm that she received 15% off apparel and free shipping on her items due to her Shop Your Way Max membership. This resulted in a savings of $for Ms*** Additionally, we revealed that Ms*** was provided with a refund of $after informing our agent that there were still shipping charges on her order However, we were unable to confirm the charge she referred to. At this time, it appears that Ms*** orders are complete and correct. As such, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: *** S ***#*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding a car battery purchased from the Sears Auto Center in La JollaPrior to filing her complaint with the Revdex.com, Ms*** filed a complaint with our Customer Solutions team on August 10, Notes from then case indicate that the vehicle sits for long periods of time, which cause the battery to drainIn order to properly test the battery, we will need the battery installed in the vehicle brought to the Auto Center so it and the charging system can be properly testedIf the battery is found to be defective, Sears Auto Center will take the appropriate actionThat said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com