Sears Carpet & Air Duct Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sears Carpet never even alluded to their supposed policy to come back and fix damages or 'redo' their workI never received a response from them in return of my phone calls and emailsI never set a follappointment with Sears Carpet (due to reason 2), nor cancelled oneSears Carpet was not truthful about the date or details in which an follow-up/return appointment was madeI would have accepted a follappointment had it been offered initiallyI had additional costs/damages due to the wetness of the carpet that they did not respond toI did not have another carpet company come back to clean (As they posted in their Revdex.com responseI has been waiting for this issue to be resolved with them.)This attached photo(Taken the first moment we came back to stay in our home, after days and the carpet was dry enough to walk onI vacuumed up debris that filled 16oz glasses.)I would have liked a response in regard to their employee rummaging through our bathroom cabinetI can send a copy of the emails I sent to them and evidence that Sears Carpet never responded(Note: The only way I got their email address is b/c someone in their phone center gave it to me, evidence that they directed me to send the email and wait for a response.) [redacted] Regards, [redacted]

I hired Sears to clean my Air Vents and the carpetI was so surprised that different crews showed upIn my opinion I thought the equipment for the Air Ducts was impressiveMost other companies said they sent out only one van to do all the work.( which seemed fishy to me)The crew was in uniform and was pleasant to work with and answered all my questionsI ended up cleaning my air handler, which was an additional charge but the techs were up front on this cost and I did not feel like I was taken advantage ofI will certainly use Sears again, but only after a few more yearsThe techs taught me I only have to clean the vents every few years and not every year-which I think is nice

List of grievances: Carpet was damp more than days after cleaningIt still feels musty The carpet is more 'matted' that it was before the cleaningI had two properties cleanedOne man left with the van in both cases for about minutesI'm not sure whyHe left the other man behind who asked to used our bathroom (in both properties) w/in an hour of each otherI feel he was rummaging through our itemsIn my mother's home the bathroom was empty so he wasn't in there longIn my bathroom he walked out holding our toothpaste and asked "Where did you get this? I have sensitive teeth and I want some." (pretty peculiar behavior, right?!) While servicemen were in the home (after completing my mother's) they said their machine brokeThey cleared a clog and left the big ball of hair in front of our houseI don't believe the vacuum system/machine worked properly at my homeMy mothers was not wet for an extended period of timeAnd, when I went in to vacuum a couple days later, I pulled up very little dirtWe could not say in our home for days and nights after our carpets were cleanedThey were too wetWe left fans on and stayed with my sister for days(To be fair, it was humid and rainy for or of those days) When I vacuumed my home days later I pulled up TONS of dirt, hair and debrisMore than I have ever sucked up in my vacuum before(Note: our house was empty during this time, so we didn't track in any new dirt after your crew left)I filled a oz glass twice with hair and debris immediately after the company left (and after the carpets had dried, though we had not walked on them.) I took photosIt was disgustingCan you imagine filling a ouncer of filth immediately AFTER paying to have your carpets cleaned?? And the dirt was different than ever beforeHeavy, darker, and seemed like darker hairI'm happy to send photos of the glass full of dirt if you wishI was charged $for one job and $for the otherI'd wish to be refunded for both due to my costs, efforts and necessity to reclean (at greater costs) the carpets in my homeWill, Roberta, nor Steve every emailed me or called me backI emailed them times and called them at least timesThey even lied when questioned about the service when my credit card reached out to them and said they offered to fix the problem and I declinedPlus, the guy who came to our house to clean the carpet was creepy and bailed in the middle of the job twice(He said to get gas) I'd be happy to discuss this horrible company with anyoneEvery word is trueEmail me if you don't believe meDo not use thembeforedave (at) [redacted] ***

Sears cleaned wall-to-wall carpetWhen they were finished, there was a large grey stainI pointed it out and discussed it with the service manHe said they used expensive spot remover that didn’t workI asked about Oxyclean which he said would not workI decided to try Oxyclean myselfIt worked immediately and the spot is gone! I do not recommend their service because of their lack of attention to a removable stain and their untruthful description of Oxyclean

I am sorry this issue is still going on Mrs [redacted] had her carpet clean on 4-1- We cleaned rooms of carpet and she bought rooms of scotch guard carpet protector because she was happy with how it turned out After the job was done we spoke to her and asked her to walk through the areas we cleaned and look at it all and let us know how it looked She was happy with the cleaning We keep track of these calls they are called QED calls (quality every day) Our phone calls are tracked and recorded months later she called on 9-3-to ask for a re-clean for free and that she was not happy with the cleaning We told her we give the longest warranty in the industry at days Our competitors only give to days This call was months or days well past our warranty and we said sorry we can not do this We then asked why she waited so long and she said she was in the hospital for days after the cleaning and then went on vacation for weeks after that I stated well that would have still left you with another week and a half of warranty why didn't she call and she had no reason Companies can not guarantee carpet cleaning for months Carpet gets cleaned by some people every to months We are a very respectful company and we win a lot of awards for quality and we will go the extra distance to make people happy but I can not see how we can be expected to clean someones carpet months after the original cleaning Like I said all phone calls are tracked and we looked through our records and the first call back from her was 9-3- I am sorry Mrs [redacted] is unhappy but we have done everything correct in this situation and I hope Revdex.com sees this as well

To: Revdex.com of San Diegocc: Mr [redacted] , Sears Carpet and Air Duct CleaningRe Complaint ID [redacted] Please be advised that I have received a check from Sears Carpet and Air Duct Cleaning in the disputed amount of $With that action, my complaint with that company has now been resolved.Thank you for your assistance in getting this matter resolved.Sincerely, [redacted] ***

Revdex.com Complaint# [redacted] Mr [redacted] ordered carpet cleaning service on 5-29-also requesting when the technician comes out to measure and give a free in home estimate for cleaning the tile and groutThe appointment was booked for 6-20-15, one of our senior techs [redacted] came out to service Mr [redacted] homeDuring the walkthrough [redacted] measured and gave Mr [redacted] a cleaning quote of $ based on sq/ft Mr [redacted] requested to have cleanedMr [redacted] agreed to the cost of the cleaning service on his tile and grout [redacted] preformed the cleaning for both his carpets,tile and grout spending over hours at Mr [redacted] home.On 6-25-Mr [redacted] called our office requesting a reservice on his gout stating there were some areas that did not look uniformMr [redacted] reservice was booked for 7-1-We try to send the same tech back but 7-1-was ***'s scheduled day off,so [redacted] came out to reclean whatever Mr[redacted] needed (per our satisfaction guarantee)At the time of the reservice we were prepared to reclean all of the tile.Mr [redacted] asked our technician if he was going to do the same process,which [redacted] told Mr [redacted] that we would.That's when Mr[redacted] told [redacted] that he doesn,t think that would get it clean,and in turn just wanted a full refund for the tile cleaningPer our satisfaction guarantee 11We must have a chance to inspect and remedy the customers concerns"Mr[redacted] did not let [redacted] try to recleanIn conclusion per our guarantee that Mr [redacted] signed we must have a chance to remedy before any other steps like refund/policy adjustment can happenBecause Mr [redacted] did not give us that chance and that is why we will not be refunding tile cleaning at this timeWe would be willing to go out and clean it again if he would allow us to,but returning the full cleaning cost we would not be willing to do at this time.Sincerely: [redacted] (Sears Shop Manager}

This is in response to a complaint for ***.We cleaned the carpet in AprilSears has one of the longest guarantees in the industry and as per the invoice SEARS must be permitted to come back out and rectify the situation prior to cleaning by othersThis customer never contacted Sears to
come backThe first time Sears was notified is when the customer tried to get a refund on their credit cardSears found there was no grounds for a return on monies, again due to not letting Sears come and try to fix any problemsThe customer then bashed Sears on *** so the Corporate office contacted the customer to hear the complaintAgain corporate found No fault of SearsThe customer then called the office.( the attachment for taped phone call )***(crew manager) tried talking with the customer, but with no successWhen the customer starts cursing at us, it was time to end the relationship

To: Revdex.com of San Diego
cc: Mr*** ***, Sears Carpet and Air Duct Cleaning
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Re Complaint ID ***
Please be advised that I have received a check from Sears Carpet and Air Duct Cleaning in the disputed amount of $With that action, my complaint with that company has now been resolvedThank you for your assistance in getting this matter resolvedSincerely,
*** ***

Sorry we have been having some issues with this email The amount of this customers job is only $and I would be fine to just refund his money Also I just spoke to a customer and they said they called Revdex.com and they said we were not an accredited company Would you let me know what's going on with this Thank you,*** ***

I Hired Sears Carpet on Friday Feb 9th to clean my carpetsMy technician was Daniel DI have to say this was the best carpet cleaning I have ever hadI have kids and a dog that likes to use my carpet as her bathroomI was expecting the worst and that my carpet was ruined foreverDaniel arrived after a text message with his picture--which was such a cool idea------he did recommend some type of pet enzyme which did cost additional-BUT was well worth itAfter he left my carpet and house didn't smell like pee anymore!!!! TBH this far exceeded my expectation on how my carpet would lookThank you Sears and Daniel for such an amazing experience

Hired Sears for dryer vent cleaning of story condo for $178, 12/8/ Asked to sign their paperwork to start this workTwo Techs could not get on roof so proceeded to clean from ground floorTechs spent a lot of time going outside 'thinking about next steps', which was odd, but it ran the on-site time upI was told there was a clog and or a break in the vent itself and they would need to cut holes in the wallOK'd thisSmall holes were cut, but they told me they did not see breakThey were not sure what to do next They found nearby air vent which also contained dryer vent, so took the dryer vent apart and blew into this to clear vent Then I was presented a $bill I told them I did not see what they did--other than blow air in the dryer vent, which is what the $was forWhere, when and how was this vent break repair done? Was given phone to verify credit card charge, which I said I did not agree withThey charged it anywayI filed dispute with my credit card co

The $rate is just a promotion to attract unsuspecting homeowners to buy a much more expensive product I requested the $duct cleaning process and the technician refused to perform the service without me agreeing to the $upcharge to clean the hvac unit itselfComplete scam

Both Benjamin & Clint were at my home this morning and completely cleaned the air ducts in my home They did an incredible job and advised on things being taken care of in the future, making sure all was well They were wonderful and I can't thank them enough

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business (Sears) doesn't want to listen to customer nor wants to resolve the issueBut it wants to portray the customer negatively all the timeSince I was unsuccessful in working the issues with merchant, I reached out to credit card company, sears corporate office and Revdex.com.
Regards,
*** ***

when I try to book cleaning service online its show next day avaliblity but after you book the service I got call from sears after few hours and I been told next day service is not avalible in your area tommorrow ealriest opning we have ----- and its happend times
I told them before you make reservation you took my name , e mail , phone number and gave me confirmation number now you telling me it snot avalible , see this is sears , now you decide

I'm very disappointed about their service, never done correctly and not cleanskipping vents and never try to clean main trunk or main duct
They never used drop clothes, left dirty hand print on all over the wall return vents, left all the debris around the rooms by ventsProcedure is never like that sears advertising in website
Crew Forman says they have special tool or eqipment to clean the entire ac system for $Well, it sounds high, but wanto to get it done at onceunfortunately they just spay can of clean and blow with airthat's all they did under minutesWhat a scamp
I took the pictires of proof and send over to sears quality control team and they reschedule me with senior professional to come and do rightunfortunately I have come home early for the appointment from work and they cancelled on me 3:that the
Window frame was 12pm~6pm
I'm calling my card company for dispute chargeAlso wrote email to sears quality control team for refund
Worst service I ever had in yearsAnd what a waste of time and energy
How about damage on my wall, and get off early work...is gonna take care that? lol

The worst experience and customer service ever! I had sears pick up my living room area rug last summer and they lost itFor weeks-lostThey eventually “found it” and then it was a headache getting it back from them, not being delivered when they said it would, etcThe whole ordeal took almost monthsI ended up buying another rug so when I got it back, it was wrapped up so I put it in my atticI pulled it out a month ago and opened it up and it was never cleanedIt wasn’t ever cleaned!!! It smells terrible and still has cat hair all over itI’ve been trying to get a hold of a manager for weeks now and no one will take my call or pick upThey keep telling me that since it’s been a year, since I paid for the service, that they won’t do anythingI also had my soda steam cleaned and they did a sub-par job

This customer was done on 10-6-and he called and complained a few days after the cleaning We offered to come out and clean again and we were scheduled on 10-and Mr*** cancelled the appointment he said someone else had already came and re-clean it We were not given the
chance to see the carpet and fix it Our guarantee states if your not happy with the cleaning we *** come back and re clean We give our customers days to do this months later we are getting a Revdex.com letter about the situation So to make things right even though this is well beyond our guarantee we *** offer to go back out and re-clean for this customer This comes after Thanksgiving, Christmas, New Years and a few months of living on it I really think they should have let us come and clean it when we were supposed to instead of cancelling the appointment and dragging it on to where the carpet is dirty again To be a good company we think offering to come back and clean again would be a very fair offer. *** *** * *** **Phoenix Az 85040###-###-#### Cell###-###-#### OfficeSears Carpet & Air Duct Cleaning

I HAD MY AIR DUCTS CLEANED BY SEARS ON 6/5/PRIOR TO THIS, I CONTACTED COMPANIES TO QUOTE AIR DUCT CLEANING SERVICESSEARS HAD A FLYER COME IN THE MAIL, I CALLED AND THEY GAVE ME LOWEST PRICEI WANTED TO BE SURE THAT WHAT WAS QUOTED WAS ACCURATE AND ASKED FOR IT IN WRITING, AS THE OTHER COMPANIES DIDTHEY SAID THAT IS AGAINST COMPANY POLICYI WAS TRYING TO AVOID ANY SURPRISES AND BE SURE I WAS COMPARING "APPLES TO APPLES"THE OFFICE GIRL I SPOKE WITH ON SEVERAL OCCASIONS NEVER MENTIONED ANY OTHER OFFERS OR PACKAGES WHICH MAY INCLUDE AIR HANDLERSTHE FLYER I RECEIVED IN THE MAIL SAYS "FURNITURE (YES, FURNITURE) AND COILS ADDITIONAL"I HAD NO IDEA THAT "FURNITURE AND COILS" MEANT AIR HANDLERSMY OTHER QUOTES INCLUDED AIR HANDLERSTHAT IS WHY I WANTED THE PROPOSAL IN WRITINGTHEY CAME OUT AND CHARGED ME $INSTEAD OF THE $OR SO I ANTICIPATED$MORE, AND MORE THAN THE OTHER QUOTES I RECEIVEDTHE SERVICE TECHNICIANS SAID THAT I SHOULD HAVE BEEN OFFERED A PACKA