Sears Canada

I orders a quality mattress sleep set on February for $ [redacted] I was called Saturday by an associate who quickly moved fluidly from 'we have to cancel your order' to 'BUT we have an exclusive offer just for you!'The offer was one of three choices of lesser brand mattresses starting at ~$ [redacted] , Long story short, Sears did not have stock of the sleep set I purchased (and hasn't for years now as per the phone rep.) and doesn't have plans on restocking the item or fulfilling my original order [redacted]

We had our appliances ordered from Sears for our brand new homeSears Canada chose [redacted] to deliver the appliancesAfter delivery the house was left dirty and messyThe guys had mud marks on the doors frames and walls at more than locationsSince the delivery guys were rude, I chose to speak to the Sears Store in Fort McmurrayThe store manager shocked me by saying that [redacted] was not thier contractor and its ***'s responsibility to fix itWhen I called [redacted] and left messages they did not respondI finally called Sears customer care and asked them to intervene but all they said is Sears Fort Mcmurray has to resolve the issue [redacted]

I have a terrible experience with Sears on line ordering...I see where others have had the same experience with "credit card" not being able to use it...just every excuse in the book why it isn't valid...they told me to call the bank which I did, they said it was perfectly fine and he couldn't see where they even tried to use it....After all this I get an email saying "order cancelled" with all do respect the problem is not mine it is SEARS and like the other people they will not tell the truth it is "in the system" I used my credit card the day before with their competitors and the parcel arrived in days[redacted] ....I am waiting after phone calls to see the outcome of this experience, [redacted]

[redacted] I placed an online order on Nov( [redacted] ) and requested it be delivered to my local pickup location, [redacted] at [redacted] Rd in Victoria My order totalled $so I was eligible for home delivery but opted to pick it upFast forward to Novwhen I decided to call customer service and check on the status on my order The only email I had received prior to this was that it had been shipped After plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov She said they normally hold it for 7-business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no availNow I have been on the phone for almost one hour She promised to email me by the end of the night to update me on the status I probably don't need to tell you that this didn't happen When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human So, I still don't know where my order is and there is no credit on my credit card to reflect its return Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline [redacted] I have not heard back

TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it Sectional came in different colours, one piece beige, one piece brownContinue if you want to read the long full version, warning there are some obscene language to be readDon't order online or at all from Sears!!! Sept around midnight So were to startI believe that you should take everything with a grain of salt Yes you often hear more bad than good when it comes to companiesI wanted to believe that Sears was still the gem that was once my mothers go to store, after all they've been around so long they must have the business figured outBoy was I wrong, [redacted] So let's talk about what my situation isI ordered a couch on the 1st of September (along with a TV stand), upon check out, my delivery date was stated to be the 16th of SeptThis was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the elevator was booked for that day and I was on the road to a smooth moveI wouldn't have ordered it in the first place if it wasn't that date since I could find a couch at a local shop and have it shipped for that dayI received the email confirmation minutes after finalizing my orderThe delivery date was marked for Sept 23rdI don't understand how the order went from a delivery date from the 16th to the 23rd in minutesI called the toll free number and was answered by an offshore operator (it was am in the morning)The operator failed to have any information, since they only have general information for inquiries, and told me to call back between operating hours (8am to PM I believe)Next day, the operator tells me that the couch is back orderedHow the website doesn't tell you this information before ordering is a mystery, [redacted] Now I have to book the elevator for the 23rd I don't know what time it would come in, so I had to tell the front desk at my Condo to book me a slot for an unspecified time for that dayI don't want to be that [redacted] that books the whole day, just so I can get pieces of furniture sent Sept The 21st comes and I receive an automated callThey give you a 7am - 6pm window to wait for the deliveryThis might be standard for most places so beware if you live in a Condo and have to book specific time slots for the elevator for move in/outSo that still doesn't help me but I recall the second operator telling me that the automated call will give me a tighter window hours before the delivery dayThe next day comes and the automated call says that the delievery will be there from 9am-1pmLuckily the elevator was free until pm, so it should be good to goA little before pm I get the call from the delivery guys and they're here to drop of my stuffThe problem is, only one piece was to be delivered, my TV standThe delivery guys know nothing about delivering a couch, and how should they since they're an outsourced company with no real affiliation other than deliveries There was no email or phone notification saying that my couch was delayed either My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator that answered my callAnyway, she says how much she's sorry and that she understands how it must feel, [redacted] I was told this time, that the order was to come on the 30th of SeptSo I went to the front desk to book a time, which was 10am - pm since they need a hour windowI called my 4th time to specify the time with the operator but was told that it would cost me an additional charge to have a hour window for my deliveryOh boy did this set me offAfter a short conversation about how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window secured without charge Sept The delivery finally cameThe move was smooth mainly because the delivery men know what they were doing (not like the rest of this [redacted] show)I unpacked the couch and lo and behold one piece of the sectional was beige and the other was light brownLike [redacted] coloured shades different, totally noticeable At this point, I'm done with it all, I'm gonna deal with it