First of all I'd like to point out that [redacted] filed a complaint about billing and collection issues and he is not even a customer of oursWe have no record of any transaction from this person so the complaint cannot be for billing or collectionsWe have no outstanding billing or collections issue, nor do we have any records of this person doing business with us what so ever As far as the description of his complaint it seems to be an issue of a matter of opinion There is no law that requires any public records research company to obtain permission to gather public records and present them in a readable form online for saleNor is there any violation of privacy laws being broken to charge administrative fees to conduct out of the ordinary businessBlocking public records from showing up on our website requires separate administrative duties outside our course of business It's unfortunate that people can file a complaint about a company without merit which goes on their Revdex.com record for years without any just cause Anyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has a posted Opt-out policy (which is not required by law) posted by clicking the http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" optionWe don't even need to offer a way to opt-out but do so as a courtesy and hence charge a fee due to the overwhelming administrative costs of blocking this type of information from showing up in the public record results Since we don't own the data, we have no control over the data and hence can only block certain exact pieces from showing up on our results pagesBlocking this information takes effort, time and resources outside our core business and we charge a fee to recoup these administrative expenses Just like the phone company charges a monthly fee to keep phone numbers unlisted (did you file a Revdex.com complaint against your local phone company)? The $discussed on our website and in the paragraphs above are administrative costsIf we took the time to block every request received without a fee, we would need to hire more people, and then increase costs of our services to paying customers while providing free administrative services to people that are not even customers Consumers that are not business owners seem to look at this issue one sided Our policy has nothing to do with an act of privacyIt’s merely a cost of doing business in the age of electronic information Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opting out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If you're concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ Unfortunately, we are unable to appYour desired settlement request is ridiculousNo one has the authority to close a business or “take down a website” simply because one individual has an issue with it We are in the USA where capitalism allows us to set our own pricing and business practicesWe are unable to remove personal data at all since we don’t own the data If you don’t want your personal data to show up on the internet, then you’ll have to live “off-the-grid” or remove your information from any and all databases (see links above) We are to block your information from showing up on our website; however, since 3rd party databases are constantly updated, we have no way to guarantee the information will not show up againThe administrative fee is an unfortunate necessity of the times we live in
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved SearchBug's message to you is not true The removal procedure they stated did nothing when I tried multiple times I also sent emails to get my information removed.They did not take my information down, until I contacted you My information now does NOT come up on their site! I am very thankful to Revdex.com; they we're very difficult to deal with Your work has been great! Thank you, ***
Hi [redacted] ,We weren't able to pull up anything in our online system regarding an account under your name, however, we did find an email where you stated that it wasn't "Fair" that we charged a fee to block records and requested we remove your information from our systemOur customer service team replied with our policy and the options for opting outFree records come from published white pages and other freely available sourcesSince your records were found on the premium preview tab, those are derived from public records that data brokers manage data we don't ownIt's literally impossible for us to remove those records from the internet, however we can perform an administrative procedure to block them from showing up in the results but it takes us timeYou then requested information about where our data comes from and the response from our support team explained it.Again, since we don't own the information, and we only display what is out in public records, we do require an administrative fee in order to manually block the records All the requests we were getting was taking time away from paying customers and costing us countless hoursBy implementing a minimal fee, it covers the costs for the administrative time and it reduces the number of requests receivedIT was the only way we could figure out how to still help people that wanted to block records and stay in business We're sorry you don't think it's "fair"Is it fair that some people in the world are starving or don't have indoor plumbing? Is it fair that we have to pay enormous corporate taxes that get wasted by Government officials? We could all go on and on about what we think is or isn't fairYour Requested Settlement:As previously mentioned based on your requested settlement, the records have been blocked without any payment so we are not sure why you rejected the settlementIf you check the URL you included in your initial complaint showing your information you will see that your information no longer shows up on our site (after you clear your Browser Cache and Cookies)We wish you all the best,Searchbug
[redacted] is not a customerHis complaint has to do with [redacted] thinking we have an obligation to remove his information when we have clear instructions on how to block listings from appearing on searchbug in our Get Help section How is his failure to follow our instructions a customer complaint? If you review this screenshot you will see there are no listings found when searching for his name At the bottom of the searchbug web site in the footer, under the heading "Get Help" there is a link called Personal Listings Removal, clicking this link provides instructions on getting information blocked from viewing
Dear [redacted] , I'm the CEO of SearchBug and I'm truly shocked at level of misunderstanding and how many sites you posted complaints on for a $charge I read the notes in our system from my customer support team and can clearly see that a refund was processed Since customer satisfaction is our primary concern and we have thousands and thousands of very satisfied customers, we know we can't make 100% of the people satisfied 100% of the time When a customer is so dissatisfied I actually take it personally since we try so hard to make our site user friendly and provide the best available data possible When I see this happen I try to reach out to the customer personally before a customer would leave us a bad review or complain to the Revdex.com but I was out of the office this week and was not aware of this situation We are all human and as such try to treat our customers with the respect and attention they deserve and hope for the same treatment in returnWhen customers file multiple bad reviews and complain to the Revdex.com I've often found that even though they checked the box agreeing to our terms of service, they never really read them or understood what it was they were ordering While you ordered a trial day pass which includes all of the services found here: https://www.searchbug.com/unlimited/access.aspx it does only include the most basic reverse phone search as shown This phone search (https://www.searchbug.com/peoplefinder/reverse-phone.aspx) while included in the day pass only includes published white pages and public records as stated (nowhere on the page does it state that cell phone numbers are included) The results for your phone number [redacted] do not come back with verified information If the results are not you, then this number could have been used by someone else before you had it and that data is the current public record or was originally a published landline phone number years before it was a cell phone number A deeper search shows that this phone number was actually ported in and is now a cell phone number There are no phone directories for cell phone numbers Cell phone numbers are never listed in published directories and are rarely found in public records I can only wish that you had spoken to our support team before you placed your order as they would have recommended different services had we known you were searching for cell phone numbersHowever, since the $day pass is very inexpensive and it works for most people that understand what they are getting many people don't call to ask if it is right for their needs The other phone number you searched, [redacted] is also a cell phone number and would never be found in published white pages and would be very rare to find in public records unless the owner had used it on publicly available documents like voter registration, magazine subscriptions, home or consumer loan, house deed, or some other government or publicly available document that gets shared among data aggregators Once a number is used in public records, it gets captured and added to databases and then data aggregators clean up the data and make it available to legitimate public research companies like searchbug I went a step further and conducted one of our premium searches to look up the cell phone number you entered and it returned with the following information Owner Name (verified): [redacted] Phone Type (verified): CELLULAR Carrier (verified): [redacted] (OCN: ***) Number was Ported: 12/01/2:40: Area Code: [redacted] ** Local Calling Area: [redacted] While the Verified name came back as " [redacted] that is what the carrier " [redacted] " has on file That is a real-time lookup that has a separate fee that is not included in the day pass It's all a matter of knowing what to order to obtain the correct informationIt's not that the information you received was wrong or bad, we just don't have any public records or published data for a cell phone numberThese are not included with the day pass since they are private cell phones and require a more expensive level of service The other phone number [redacted] is also a cell phone number operated by [redacted] It's clear to me that you didn't understand that cell phone numbers were not included in the services you orderedI don't know how to remedy that Our bullet points on that page clearly state that published phone numbers and public records are included We will certainly look at adding a line on that page that says that Cell phone numbers are not published white pages nor are they public records (however since most of our clients are industry professionals that understand thatwe didn't think specifically stating that was necessary since we have other services for locating owners of cell phone numbers)I like to use the analogy It's like going to a restaurant and ordering a hamburger and complaining because you thought they made the burgers with Filet MignonWhile the restaurant doesn't say the burgers are not filet mignon, maybe some customers have eaten in restaurants that do that, but a filet mignon burger is not $6.00, it's probably $or $I'm sorry that you think our advertising is not forthcoming however this is the only complaint we've gotten in many years and have hundreds of thousands of users annuallyOur Terms and Conditions are pretty clear as is the language on the order pageIt's just unfortunate that there was a misunderstandingEspecially since nowhere on the order page do we say that cell phone number lookups are included with the day passI'm also sorry your expectations were not met, however in light of the fact that you were searching for cell phone numbers that were not included in the service you ordered, and the fact that we refunded your money when you called the second time (you didn't ask for a refund during the first call) to ensure customer satisfaction certainly does not warrant the number of bad reviews and complaints you filed online for a $charge Especially, when I believe you ordered the wrong service for your needs We have several other services that would have worked for you, however they are all much more expensive and the professionals (lawyers, collection agencies, government agencies) that use our website understand that I'm sorry it didn't work out for youRegards, [redacted] , [redacted] SearchBug, Inc
This Business Racial Discriminated me SARAH is her name customer service I was just trying get in my account and I had one of my Employees called and she was very rude calling me a liar and I called from my company phone and she still called me a liar
Our support team has complied the attached document showing all the conversations between our office and the customer. We of course want satisfied clients but it seems the facts may not line up with beliefs in this case. There is no way to dispute the facts of the investigators findings. Certainly... not based on beliefs and perceptions. Believes and Perceptions are not always reality and the facts on this case are evident based on the investigators findings. We certainly wish the information matched what the customer thinks it should be, but that is why it is an investigation. We hope the information is useful, but we are simply the facilitators between the customers information and the facts the investigators find. Not everyone likes the facts. Unfortunately, when reality contradicts our own believes and perceptions, sometimes we chose to ignore or deny it.
First of all I'd like to point out that [redacted] filed a complaint about service issues yet she is not even a customer of ours We have no record of any transaction from this person so the complaint cannot be for service issuesWe have never received a phone call, email or letter regarding any issue from [redacted] nor do we have any records of this person doing business with us or calling us to discuss any issue As far as the description of her complaint it seems to be an issue of a matter of opinionShe believes we should not charge a fee based on other company policiesWe believe we get to decide how we run our business and that if someone calls us to talk to us, we're very human people and would prefer an email, phone call, or facebook message verses a complaint to a 3rd party website that rates our company based on complaintsSome companies don't even offer a way to opt-out due to the extra effort and resources it uses There should be a way to determine if the customer ever even used the services of the company in question or is just complaining based on their own beliefs and perceptionsBeliefs and perceptions are not facts Based on the Freedom of Information Act it's actually perfectly legal to have personal information on our websiteThere is no law that requires any public records research company to obtain permission to gather public records and present them in a readable form online for sale It's unfortunate that people can file a complaint about a company without merit which goes on their Revdex.com record for years without any just causeAnyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has a posted Opt-out policy (which is not required by law) posted by clicking the http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" optionWe don't even need to offer a way to opt-out but do so as a courtesy and hence charge a fee due to the overwhelming administrative costs of blocking this type of information from showing up in the public record results Since we don't own the data, we have no control over the data and hence can only block certain exact pieces from showing up on our results pages Blocking this information takes effort, time and resources and we charge a fee to recoup these administrative expenses Just like the phone company charges monthly to keep phone numbers unlisted, we charge a one-time fee The $discussed on our website and in the paragraphs above are administrative costsIf we took the time to block every request received without a fee, we would need to hire more people, and then increase costs of our services to paying customers while providing free administrative services to people that are not even customers Also, we cannot guarantee the name is blocked for more than year is simply due to the updating of public records by all the various online entities that provide this dataIf any piece of the records are updated, the subjects name, address or phone number may reappear on searchbugWe will block it again when notified without a fee for one year and often continue to block it indefinitely when possible or if brought to our attention with a simple phone call or email, especially if someone has paid the administrative fee in the pastWe put the year limitation on their simply to protect ourselves since we have no control over publicly available data Consumers that are not business owners seem to look at this issue one sided Our policy has nothing to do with an act of privacyIt’s merely a cost of doing business in the age of electronic information Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opting out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If your concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ Some customers disagree with our company policy and we understand everyone has the right We are in the USA where capitalism allows us to set our own pricing and business practices and people are allowed to disagree with themIt is unfortunate that they are then able to tarnish a companies reputation on the Revdex.com site just for disagreeing with a company they don't even do business with If people prefer not to have personal data to show up on the internet, then they’ll have to live “off-the-grid” or remove information from any and all databases (see links above) We have opted to offer a one time courtesy to block her information from showing up on our website; however, since 3rd party databases are constantly updated, we have no way to guarantee the information will not show up againThe administrative fee is an unfortunate necessity of the times we live in
First of all I'd like to point out that [redacted] *** filed a complaint about [redacted] or Collection Issues but she is not even a customer of ours We have no record of any transaction from this person so the complaint cannot be for Billing or Collection Issues since they have never purchased anything from us and we have never sent them a bill nor have we sent them a collection notice We have no outstanding billing or collections issue, nor do we have any records of this person doing business with us what so ever As far as the description of her complaint about trying to remove her information from the internet, we have no record of her call [redacted] into our offices and our opt-out procedure is clearly posted on the web site It's unfortunate that Ms [redacted] is able to file a complaint about a company without any merit which goes on their Revdex.com record for years without any just causeAnyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has an Opt-out policy (which is not required by law) posted by visiting http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" option We are not required by any laws to offer a way to remove people from the internet (which is impossible)However, we do offer a way to block information from showing up on our website as a courtesy to the publicWe must therefore charge a fee to offset the administrative fees should someone not want to follow the online instructions to utilize the free removal process The administrative costs of blocking someone's information from showing up in the public record results on searchbug.com vary based on the number of records, however we offer a flat fee Note that searchbug does not own the data in public records that shows up on the internet We have no control over the data and hence can only block certain aspects from showing up on our results pagesBlocking this information takes effort, time and resources and we charge a fee to recoup these administrative expenses Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opt [redacted] out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If you're concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ If there are several records on searchbug.com that match the name provided we don't know which one to blockIf [redacted] was to send a screenshot of the exact record to be blocked we would offer a one-time courtesy to do that at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear ***,I would like to take this opportunity to communicate with the business owner.Thank you for your response to my complaintIt is not my intent to tarnish your business at allI am, however, disappointed in the response I received when I emailed [email protected], I did attempt to opt-out on your website and when it was unsuccessful, I emailed your business I expressed my concern over my home address being published online and that, at this time, I cannot afford to pay $to have my information removedI was instructed via email that I could have my information excluded in the "free listings," but that I would not be able to have my information removed if it fell under the category of "premium records." It's convenient for SearchBug Incthat all of my listed information fell under the latter category which charges the $feeI expressed in the email to her that I am concerned about the safety of myself and my familyI further asked her via email where this detailed information came from and I was told it came from grocery store cards, magazine subscriptions and mortgagesI appreciate her providing this informationShe also stated that your company provides Listing Removal Service as a courtesy to some peopleThere is a high likelihood that I will be called as a witness in a pending civil lawsuit and this is why I want my family's and my personal information removed immediatelyIt is for our safety and security.Although you are correct that you decide how to run your business, you may be interested in the following: Radaris.com deleted my personal information the day after my email request; Publicrecords.com has agreed to remove my personal information after receiving proof of my identity (mailing or faxing them a copy of my driver's license showing name, address and DOB)Intelius.com removed my information from their site within hours of my request, with no questions asked; Spokeo.com has approved my online personal information removal request and it will take effect within hoursOther than the postage required to send my proof of identity to Publicrecords.com, no one has charged or attempted to charge me any fees.Your business exists because of the publishing of peoples' personal informationYou are correct, I am not a paying customer, but your business would cease to exist without your access and publishing of information like mineMost business owners would treat the source of their business income with more kindness and respectWhile I want to follow the policy of not disclosing personal information, I will certainly provide you the information on the email correspondence I had with one of your staff membersThis will prove that I reached out to SearchBug Inc to remedy these issues.I appreciate your time
First of all I'd like to point out that [redacted] filed a complaint about billing and collection issues and he is not even a customer of oursWe have no record of any transaction from this person so the complaint cannot be for billing or collectionsWe have no outstanding billing or collections issue, nor do we have any records of this person doing business with us what so ever As far as the description of his complaint it seems to be an issue of a matter of opinion There is no law that requires any public records research company to obtain permission to gather public records and present them in a readable form online for saleNor is there any violation of privacy laws being broken to charge administrative fees to conduct out of the ordinary businessBlocking public records from showing up on our website requires separate administrative duties outside our course of business It's unfortunate that people can file a complaint about a company without merit which goes on their Revdex.com record for years without any just cause Anyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has a posted Opt-out policy (which is not required by law) posted by clicking the http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" optionWe don't even need to offer a way to opt-out but do so as a courtesy and hence charge a fee due to the overwhelming administrative costs of blocking this type of information from showing up in the public record results Since we don't own the data, we have no control over the data and hence can only block certain exact pieces from showing up on our results pagesBlocking this information takes effort, time and resources outside our core business and we charge a fee to recoup these administrative expenses Just like the phone company charges a monthly fee to keep phone numbers unlisted (did you file a Revdex.com complaint against your local phone company)? The $discussed on our website and in the paragraphs above are administrative costsIf we took the time to block every request received without a fee, we would need to hire more people, and then increase costs of our services to paying customers while providing free administrative services to people that are not even customers Consumers that are not business owners seem to look at this issue one sided Our policy has nothing to do with an act of privacyIt’s merely a cost of doing business in the age of electronic information Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opting out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If you're concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ Unfortunately, we are unable to appYour desired settlement request is ridiculousNo one has the authority to close a business or “take down a website” simply because one individual has an issue with it We are in the USA where capitalism allows us to set our own pricing and business practicesWe are unable to remove personal data at all since we don’t own the data If you don’t want your personal data to show up on the internet, then you’ll have to live “off-the-grid” or remove your information from any and all databases (see links above) We are to block your information from showing up on our website; however, since 3rd party databases are constantly updated, we have no way to guarantee the information will not show up againThe administrative fee is an unfortunate necessity of the times we live in
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved SearchBug's message to you is not true The removal procedure they stated did nothing when I tried multiple times I also sent emails to get my information removed.They did not take my information down, until I contacted you My information now does NOT come up on their site! I am very thankful to Revdex.com; they we're very difficult to deal with Your work has been great! Thank you, ***
Hi [redacted] ,We weren't able to pull up anything in our online system regarding an account under your name, however, we did find an email where you stated that it wasn't "Fair" that we charged a fee to block records and requested we remove your information from our systemOur customer service team replied with our policy and the options for opting outFree records come from published white pages and other freely available sourcesSince your records were found on the premium preview tab, those are derived from public records that data brokers manage data we don't ownIt's literally impossible for us to remove those records from the internet, however we can perform an administrative procedure to block them from showing up in the results but it takes us timeYou then requested information about where our data comes from and the response from our support team explained it.Again, since we don't own the information, and we only display what is out in public records, we do require an administrative fee in order to manually block the records All the requests we were getting was taking time away from paying customers and costing us countless hoursBy implementing a minimal fee, it covers the costs for the administrative time and it reduces the number of requests receivedIT was the only way we could figure out how to still help people that wanted to block records and stay in business We're sorry you don't think it's "fair"Is it fair that some people in the world are starving or don't have indoor plumbing? Is it fair that we have to pay enormous corporate taxes that get wasted by Government officials? We could all go on and on about what we think is or isn't fairYour Requested Settlement:As previously mentioned based on your requested settlement, the records have been blocked without any payment so we are not sure why you rejected the settlementIf you check the URL you included in your initial complaint showing your information you will see that your information no longer shows up on our site (after you clear your Browser Cache and Cookies)We wish you all the best,Searchbug
[redacted] is not a customerHis complaint has to do with [redacted] thinking we have an obligation to remove his information when we have clear instructions on how to block listings from appearing on searchbug in our Get Help section How is his failure to follow our instructions a customer complaint? If you review this screenshot you will see there are no listings found when searching for his name At the bottom of the searchbug web site in the footer, under the heading "Get Help" there is a link called Personal Listings Removal, clicking this link provides instructions on getting information blocked from viewing
Dear [redacted] , I'm the CEO of SearchBug and I'm truly shocked at level of misunderstanding and how many sites you posted complaints on for a $charge I read the notes in our system from my customer support team and can clearly see that a refund was processed Since customer satisfaction is our primary concern and we have thousands and thousands of very satisfied customers, we know we can't make 100% of the people satisfied 100% of the time When a customer is so dissatisfied I actually take it personally since we try so hard to make our site user friendly and provide the best available data possible When I see this happen I try to reach out to the customer personally before a customer would leave us a bad review or complain to the Revdex.com but I was out of the office this week and was not aware of this situation We are all human and as such try to treat our customers with the respect and attention they deserve and hope for the same treatment in returnWhen customers file multiple bad reviews and complain to the Revdex.com I've often found that even though they checked the box agreeing to our terms of service, they never really read them or understood what it was they were ordering While you ordered a trial day pass which includes all of the services found here: https://www.searchbug.com/unlimited/access.aspx it does only include the most basic reverse phone search as shown This phone search (https://www.searchbug.com/peoplefinder/reverse-phone.aspx) while included in the day pass only includes published white pages and public records as stated (nowhere on the page does it state that cell phone numbers are included) The results for your phone number [redacted] do not come back with verified information If the results are not you, then this number could have been used by someone else before you had it and that data is the current public record or was originally a published landline phone number years before it was a cell phone number A deeper search shows that this phone number was actually ported in and is now a cell phone number There are no phone directories for cell phone numbers Cell phone numbers are never listed in published directories and are rarely found in public records I can only wish that you had spoken to our support team before you placed your order as they would have recommended different services had we known you were searching for cell phone numbersHowever, since the $day pass is very inexpensive and it works for most people that understand what they are getting many people don't call to ask if it is right for their needs The other phone number you searched, [redacted] is also a cell phone number and would never be found in published white pages and would be very rare to find in public records unless the owner had used it on publicly available documents like voter registration, magazine subscriptions, home or consumer loan, house deed, or some other government or publicly available document that gets shared among data aggregators Once a number is used in public records, it gets captured and added to databases and then data aggregators clean up the data and make it available to legitimate public research companies like searchbug I went a step further and conducted one of our premium searches to look up the cell phone number you entered and it returned with the following information Owner Name (verified): [redacted] Phone Type (verified): CELLULAR Carrier (verified): [redacted] (OCN: ***) Number was Ported: 12/01/2:40: Area Code: [redacted] ** Local Calling Area: [redacted] While the Verified name came back as " [redacted] that is what the carrier " [redacted] " has on file That is a real-time lookup that has a separate fee that is not included in the day pass It's all a matter of knowing what to order to obtain the correct informationIt's not that the information you received was wrong or bad, we just don't have any public records or published data for a cell phone numberThese are not included with the day pass since they are private cell phones and require a more expensive level of service The other phone number [redacted] is also a cell phone number operated by [redacted] It's clear to me that you didn't understand that cell phone numbers were not included in the services you orderedI don't know how to remedy that Our bullet points on that page clearly state that published phone numbers and public records are included We will certainly look at adding a line on that page that says that Cell phone numbers are not published white pages nor are they public records (however since most of our clients are industry professionals that understand thatwe didn't think specifically stating that was necessary since we have other services for locating owners of cell phone numbers)I like to use the analogy It's like going to a restaurant and ordering a hamburger and complaining because you thought they made the burgers with Filet MignonWhile the restaurant doesn't say the burgers are not filet mignon, maybe some customers have eaten in restaurants that do that, but a filet mignon burger is not $6.00, it's probably $or $I'm sorry that you think our advertising is not forthcoming however this is the only complaint we've gotten in many years and have hundreds of thousands of users annuallyOur Terms and Conditions are pretty clear as is the language on the order pageIt's just unfortunate that there was a misunderstandingEspecially since nowhere on the order page do we say that cell phone number lookups are included with the day passI'm also sorry your expectations were not met, however in light of the fact that you were searching for cell phone numbers that were not included in the service you ordered, and the fact that we refunded your money when you called the second time (you didn't ask for a refund during the first call) to ensure customer satisfaction certainly does not warrant the number of bad reviews and complaints you filed online for a $charge Especially, when I believe you ordered the wrong service for your needs We have several other services that would have worked for you, however they are all much more expensive and the professionals (lawyers, collection agencies, government agencies) that use our website understand that I'm sorry it didn't work out for youRegards, [redacted] , [redacted] SearchBug, Inc
This Business Racial Discriminated me SARAH is her name customer service I was just trying get in my account and I had one of my Employees called and she was very rude calling me a liar and I called from my company phone and she still called me a liar
Our support team has complied the attached document showing all the conversations between our office and the customer. We of course want satisfied clients but it seems the facts may not line up with beliefs in this case. There is no way to dispute the facts of the investigators findings. Certainly... not based on beliefs and perceptions. Believes and Perceptions are not always reality and the facts on this case are evident based on the investigators findings. We certainly wish the information matched what the customer thinks it should be, but that is why it is an investigation. We hope the information is useful, but we are simply the facilitators between the customers information and the facts the investigators find. Not everyone likes the facts. Unfortunately, when reality contradicts our own believes and perceptions, sometimes we chose to ignore or deny it.
First of all I'd like to point out that [redacted] filed a complaint about service issues yet she is not even a customer of ours We have no record of any transaction from this person so the complaint cannot be for service issuesWe have never received a phone call, email or letter regarding any issue from [redacted] nor do we have any records of this person doing business with us or calling us to discuss any issue As far as the description of her complaint it seems to be an issue of a matter of opinionShe believes we should not charge a fee based on other company policiesWe believe we get to decide how we run our business and that if someone calls us to talk to us, we're very human people and would prefer an email, phone call, or facebook message verses a complaint to a 3rd party website that rates our company based on complaintsSome companies don't even offer a way to opt-out due to the extra effort and resources it uses There should be a way to determine if the customer ever even used the services of the company in question or is just complaining based on their own beliefs and perceptionsBeliefs and perceptions are not facts Based on the Freedom of Information Act it's actually perfectly legal to have personal information on our websiteThere is no law that requires any public records research company to obtain permission to gather public records and present them in a readable form online for sale It's unfortunate that people can file a complaint about a company without merit which goes on their Revdex.com record for years without any just causeAnyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has a posted Opt-out policy (which is not required by law) posted by clicking the http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" optionWe don't even need to offer a way to opt-out but do so as a courtesy and hence charge a fee due to the overwhelming administrative costs of blocking this type of information from showing up in the public record results Since we don't own the data, we have no control over the data and hence can only block certain exact pieces from showing up on our results pages Blocking this information takes effort, time and resources and we charge a fee to recoup these administrative expenses Just like the phone company charges monthly to keep phone numbers unlisted, we charge a one-time fee The $discussed on our website and in the paragraphs above are administrative costsIf we took the time to block every request received without a fee, we would need to hire more people, and then increase costs of our services to paying customers while providing free administrative services to people that are not even customers Also, we cannot guarantee the name is blocked for more than year is simply due to the updating of public records by all the various online entities that provide this dataIf any piece of the records are updated, the subjects name, address or phone number may reappear on searchbugWe will block it again when notified without a fee for one year and often continue to block it indefinitely when possible or if brought to our attention with a simple phone call or email, especially if someone has paid the administrative fee in the pastWe put the year limitation on their simply to protect ourselves since we have no control over publicly available data Consumers that are not business owners seem to look at this issue one sided Our policy has nothing to do with an act of privacyIt’s merely a cost of doing business in the age of electronic information Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opting out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If your concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ Some customers disagree with our company policy and we understand everyone has the right We are in the USA where capitalism allows us to set our own pricing and business practices and people are allowed to disagree with themIt is unfortunate that they are then able to tarnish a companies reputation on the Revdex.com site just for disagreeing with a company they don't even do business with If people prefer not to have personal data to show up on the internet, then they’ll have to live “off-the-grid” or remove information from any and all databases (see links above) We have opted to offer a one time courtesy to block her information from showing up on our website; however, since 3rd party databases are constantly updated, we have no way to guarantee the information will not show up againThe administrative fee is an unfortunate necessity of the times we live in
First of all I'd like to point out that [redacted] *** filed a complaint about [redacted] or Collection Issues but she is not even a customer of ours We have no record of any transaction from this person so the complaint cannot be for Billing or Collection Issues since they have never purchased anything from us and we have never sent them a bill nor have we sent them a collection notice We have no outstanding billing or collections issue, nor do we have any records of this person doing business with us what so ever As far as the description of her complaint about trying to remove her information from the internet, we have no record of her call [redacted] into our offices and our opt-out procedure is clearly posted on the web site It's unfortunate that Ms [redacted] is able to file a complaint about a company without any merit which goes on their Revdex.com record for years without any just causeAnyone can get public information simply by visiting any other public records information provider or by visiting a local county office and requesting them SearchBug has an Opt-out policy (which is not required by law) posted by visiting http://www.searchbug.com/comments.aspx and then clicking on the "Personal Listing" option We are not required by any laws to offer a way to remove people from the internet (which is impossible)However, we do offer a way to block information from showing up on our website as a courtesy to the publicWe must therefore charge a fee to offset the administrative fees should someone not want to follow the online instructions to utilize the free removal process The administrative costs of blocking someone's information from showing up in the public record results on searchbug.com vary based on the number of records, however we offer a flat fee Note that searchbug does not own the data in public records that shows up on the internet We have no control over the data and hence can only block certain aspects from showing up on our results pagesBlocking this information takes effort, time and resources and we charge a fee to recoup these administrative expenses Our data comes from many sources which are of public record stemming from the FCRA - http://www.ftc.gov/os/statutes/031224fcra.pdf Further information that answers many of the questions people have about public records and opt [redacted] out can be found here: http://www.privacyrights.org/ar/infobrokers.htm This is a list of online data brokers that sell similar information - http://www.privacyrights.org/online-information-brokers-list If you're concern is more about Identity Theft we suggest reading the FTC.Gov pages found here: http://www.ftc.gov/bcp/edu/microsites/idtheft//consumers/about-identity-theft.ht...⇄ If there are several records on searchbug.com that match the name provided we don't know which one to blockIf [redacted] was to send a screenshot of the exact record to be blocked we would offer a one-time courtesy to do that at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear ***,I would like to take this opportunity to communicate with the business owner.Thank you for your response to my complaintIt is not my intent to tarnish your business at allI am, however, disappointed in the response I received when I emailed [email protected], I did attempt to opt-out on your website and when it was unsuccessful, I emailed your business I expressed my concern over my home address being published online and that, at this time, I cannot afford to pay $to have my information removedI was instructed via email that I could have my information excluded in the "free listings," but that I would not be able to have my information removed if it fell under the category of "premium records." It's convenient for SearchBug Incthat all of my listed information fell under the latter category which charges the $feeI expressed in the email to her that I am concerned about the safety of myself and my familyI further asked her via email where this detailed information came from and I was told it came from grocery store cards, magazine subscriptions and mortgagesI appreciate her providing this informationShe also stated that your company provides Listing Removal Service as a courtesy to some peopleThere is a high likelihood that I will be called as a witness in a pending civil lawsuit and this is why I want my family's and my personal information removed immediatelyIt is for our safety and security.Although you are correct that you decide how to run your business, you may be interested in the following: Radaris.com deleted my personal information the day after my email request; Publicrecords.com has agreed to remove my personal information after receiving proof of my identity (mailing or faxing them a copy of my driver's license showing name, address and DOB)Intelius.com removed my information from their site within hours of my request, with no questions asked; Spokeo.com has approved my online personal information removal request and it will take effect within hoursOther than the postage required to send my proof of identity to Publicrecords.com, no one has charged or attempted to charge me any fees.Your business exists because of the publishing of peoples' personal informationYou are correct, I am not a paying customer, but your business would cease to exist without your access and publishing of information like mineMost business owners would treat the source of their business income with more kindness and respectWhile I want to follow the policy of not disclosing personal information, I will certainly provide you the information on the email correspondence I had with one of your staff membersThis will prove that I reached out to SearchBug Inc to remedy these issues.I appreciate your time