Search Quarry Reviews (20)
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Address: 401 Ryland St STE 200A, Reno, Nevada, United States, 89502-1643
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Initial Business Response / [redacted] (1000, 5, 2018/02/16) */ I wish to inform the customer that the preliminary search accesses people databases simply to verify that the person exists in the United StatesThis information is provided as reference material onlySearch results obtained from the Preliminary Search may not match the search results obtained in the members area based on the same search parameters Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information variesRecords may be missing or incomplete for a variety of reasons including state restrictions SearchQuarry is a non-FCRA website that deals in publicly available information onlyCustomers can find all of this information in our Terms of Service page before any payment details are collected from the customer https://members.searchquarry.com/customer/terms?tab=terms The customer subscribed to a paid trial serviceThe subscription will begin following the expiration of the trial period on a recurring monthly basis There are many ways to cancel a SearchQuarry.com account and subscription at any timeCustomers are able to contact our Customer Support Team via phone seven days a week 7-12AM EST at (800) 859-Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details pageAdditionally, customers may contact us by email 24/by using our contact formCustomers can simply choose "Cancel" from the dropdown menu and hit submit and their account will be cancelled automatically A look in our system shows that the customer's account has been successfully cancelled on February 6th, I have authorized the refund of $on the customer's accountPlease allow 3-business days for the refund to process Thank you Sincerely, The SearchQuarry Team
Initial Business Response / [redacted] (1000, 8, 2018/03/08) */ After careful review of the complaint, I can see that this customer contacted our support team via emailOur ticket system indicates that one of our dedicated support representatives replied to this customer the next day and explained why some information may not be available on vehicles Please be advised that SearchQuarry.com is a non-FCRA site that allows users access to publicly available informationThe reason this customer may not have been able to find any records is because some records are protected under the Drivers Privacy Protection Act (DPPA) and cannot be made public This customer was fully cancelled and refunded on 02/07/As our billing processors only require business days to process refunds, the customer should already have received their refund of $ I believe this resolve your issue Thank you Sincerely, The Search Quarry Team
Initial Business Response / [redacted] (1000, 8, 2018/03/12) */ I wish to inform the customer that there are many ways to cancel a SearchQuarry.com account and subscription at any timeCustomers are able to contact our Customer Support Team via phone at (800) 859-seven days a week 7-12AM ESTCustomers can find this information at the top of the pageIf the lines are busy, we offer the option to leave a voicemail or receive a call back Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details pageAdditionally, customers may contact us by email 24/by using our contact formCustomers can simply choose "Cancel" from the dropdown menu and hit submit and their account will be cancelled automatically I can see that this customer contacted our Customer Care Team via email on February 19, Our ticket system indicates that one of our dedicated representatives handled the customer's request for cancellation Thank you The Search Quarry Team
Initial Business Response / [redacted] (1000, 5, 2018/04/03) */ To whom it may concern, I have reviewed the phone call that John had with one of our dedicated Customer Care Team MembersThe representative told John that the information may not have been found due to either state and privacy laws and/or the owner of the vehicle had their information removed This is clearly stated in our terms page available to all customers before checkout here: https://members.searchquarry.com/customer/terms#termsofservice John requested a cancellation of the accountThe representative processed the cancellation immediately on March 27, 2018, and John stayed on the call to make sure the email confirmation was receivedJohn never requested a refund on the call Since the customer remains dissatisfied, I have refunded the charge of $Please allow 3-business days for the funds to be processed Sincerely, The SearchQuarry Team
Initial Business Response /* (1000, 5, 2018/01/30) */
RE: Case # ***
I would like to inform the Revdex.com that we have successfully removed the information of the customer in our database
SearchQuarry.com deals with publicly available informationWe offer removal services free of charge but
we cannot guarantee that anyone's public information will not be made available again
It is worth noting that we have never received any opt out request from the customerIf the customer wishes to remove other information, our Opt Out Policy with easy to follow steps for removal can be found here:
http://members.searchquarry.com/customer/terms?tab=terms
Please note that SearchQuarry is a non-FCRA website that deals in publicly available information only and the Services and the Data are not intended or expected to be used to assess risks associated with existing consumer credit obligationsAlthough there was no contact between our Customer Service Team and Luke, this is also stated in our Terms of Service page before any payment details are collected from the customer
https://members.searchquarry.com/customer/terms?tab=term
Thank you
Sincerely,
The SearchQuarry.com Team
Initial Business Response /* (1000, 5, 2018/04/02) */
To whom it may concern,
I wish to inform the customer that the preliminary search accesses people from databases simply to verify that the person exists in the United StatesThe information is provided as reference material onlySearch
results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters
You can find this in our FAQs:
http://new-members.criminalpages.com/customer/faq
Also, information from Criminal Records may have errors and/or may not always be accurate or completeThe data sometimes is processed incorrectly, entered poorly, and may not be free from defect
https://members.searchquarry.com/customer/coverage
I have processed a full refund of $on the account on March 27, 2018, which will be placed back on the customer's account within 3-business days
Thank you
Sincerely,
The SearchQuarry.com Team
Initial Business Response /* (1000, 16, 2017/11/30) */
After careful review of the complaint, I cannot find any cancellation attempts made by this customer
There are many ways to cancel a SearchQuarry.com account and subscription at any timeCustomers are able to contact our Customer Support
Team via phone seven days a week 7-12AM ESTCustomers can easily find our phone number at the top of our webpage 1-800-859-Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details pageAdditionally, customers may contact us by email 24/by using our contact formCustomers can simply choose "Cancel" from the dropdown menu and hit submit and their account will be cancelled automatically
You can find this in our Billing Terms here: https://members.searchquarry.com/customer/terms#termsofservice
This account has been successfully refunded and cancelled on 10/I have authorized a refund on both charges for $and $The refund will be placed back on to the customer's account within 3-business days
I believe you will find this issue resolved to your satisfaction
The SearchQuarry Team
Initial Consumer Rebuttal /* (3000, 18, 2017/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though you did issue a refund the phone number doesnt work
Initial Business Response /* (1000, 5, 2018/03/15) */
SearchQuarry.com is a provider of information gathered from publicly available dataSearchQuarry.com does not create, verify, or guarantee the accuracy of such data; rather, SearchQuarry.com receives its information from various sources,
including Internet sitesIt is not necessarily affiliated with or endorsed by these sources, or compensated by themAll materials and information available through SearchQuarry.com services are provided "as is" and "as available," and without warranties of any kind, express or implied, and specifically including the warranties of merchantability and fitness for a particular purpose
This is found in our FAQs:
https://members.searchquarry.com/customer/faq
I can see that the customer contacted our Customer Care Team via Phone on March 4, 2018, and one of our dedicated representatives handled the customer's request for cancellationI have refunded the charge of $back to the customerThe refund will be placed back on the customer's account within 3-business days
Sincerely,
The SearchQuarry.com Team
Initial Consumer Rebuttal /* (2000, 7, 2018/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2018/01/24) */
I wish to inform the customer that the preliminary search accesses people databases simply to verify that the person exists in the United StatesThis information is provided as reference material onlySearch results obtained from the
Preliminary Search may not match the search results obtained in the members area based on the same search parameters
Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information variesRecords may be missing or incomplete for a variety of reasons including state restrictions
SearchQuarry is a non-FCRA website that deals in publicly available information only and rest assured that no employer can use the site for job-related purposesCustomers can find all of this information in our Terms of Service page before any payment details are collected from the customer
I have checked the customer's account and it has been successfully canceled last January 9th, and our representative offered additional assistance
If this customer would like to have their information removed from our website, they may find instructions to opt out here:
https://members.searchquarry.com/customer/terms#termsofservice
Thank you
SearchQuarry Team
Initial Consumer Rebuttal /* (3000, 7, 2018/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the company addressed the fact that they may have been inaccurate in basic information, such as addresses, phone numbers, etc; they did not explain why the criminal information was inaccurateWhen first visiting there website, they stated I had criminal records, but when you pay to see it,there was nothing listed;which is true as I have none
In conclusion; on the surface, they make me look like a criminal until you pay the money
Final Business Response /* (1000, 11, 2018/02/13) */
I wish to inform the customer that while our Criminal Searches can yield useful information, please use extreme caution in interpreting the results of any criminal background searchA positive match does not guarantee the nature or even existence of an individual's criminal record
Our service allows you to conduct searches of various public recordsAny data presented as a result of these searches is derived from records that are not in the control of SearchQuarry.com and may not always be accurate or complete
SearchQuarry is a non-FCRA website that deals in publicly available information onlyCustomer can find all of this information in our Terms of Service page before any payment details are collected from the customer
If the customer would like to have their information removed from our website, they can also find the instructions to opt out here:
https://members.searchquarry.com/customer/terms
Thank you
Sincerely,
The SearchQuarry Team
Initial Business Response /* (1000, 5, 2018/03/15) */
I wish to inform the customer that the information obtained using SearchQuarry.com searches may not always be accurate and up to date as we do not create, verify, or guarantee the accuracy or the amount of information provided through our
serviceData availability is largely dependent on various public sources from which the information is aggregated
You can find this in our Terms and Service:
https://members.searchquarry.com/customer/terms?tab=terms
This account has been successfully refunded on March 15, The refund will be placed back on the customer's account within 3-business days
Thank you
Sincerely,
The SearchQuarry.com Team
Initial Consumer Rebuttal /* (3000, 7, 2018/03/19) */
Please see document online
Final Business Response /* (1000, 11, 2018/04/02) */
To whom it may concern,
Please be reminded that SearchQuarry.com services let customers loinformation about people in the United StatesThus, the search results may pertain to a different person with the same name as the customer
Customers can also request for data removal which is provided on our Opt Out Policy which is found in our Terms of Services:
http://new-members.searchquarry.com/customer/terms?tab=terms
A full refund of $was made to the account on March 15, Our billing processor takes only 3-business days, thus the account has been fully refunded
Thank you
Sincerely,
The SearchQuarry.com Team
Initial Business Response /* (1000, 8, 2017/11/17) */
To whomever it may concern,
I wish to inform this customer that SearchQuarry does not and has never advertised or offered marriage licensesWe are a non-FCRA company that deals in publicly available information onlyThis is all clearly
stated on our terms page before any payment details are collected from the customerhttps://members.searchquarry.com/customer/terms?tab=terms
After careful review of the complaint, I can see that this customer contacted our support team via emailOur ticket system indicates that one of our dedicated representatives replied to this customer concern within hours
It should be noted that the customer received many results on the premium report that they orderedHowever, we cannot provide marriage licenses which is why one of our representatives refunded this customer on 10/27/
As our billing processors only require business days to process refunds, the customer should have already received their refund for $
I believe this resolves the issue
The Search Quarry Team
Final Consumer Response /* (2000, 9, 2017/10/11) */
The company has given me a full refund
Initial Business Response /* (1000, 8, 2018/03/08) */
After careful review of the complaint, I can see that this customer contacted our support team via email. Our ticket system indicates that one of our dedicated support representatives replied to this customer the next day and explained why some...
information may not be available on vehicles.
Please be advised that SearchQuarry.com is a non-FCRA site that allows users access to publicly available information. The reason this customer may not have been able to find any records is because some records are protected under the Drivers Privacy Protection Act (DPPA) and cannot be made public.
This customer was fully cancelled and refunded on 02/07/2018. As our billing processors only require 5 business days to process refunds, the customer should already have received their refund of $19.95.
I believe this resolve your issue.
Thank you.
Sincerely,
The Search Quarry Team
Initial Business Response /* (1000, 5, 2018/02/16) */
I wish to inform the customer that the preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the...
Preliminary Search may not match the search results obtained in the members area based on the same search parameters.
Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies. Records may be missing or incomplete for a variety of reasons including state restrictions.
SearchQuarry is a non-FCRA website that deals in publicly available information only. Customers can find all of this information in our Terms of Service page before any payment details are collected from the customer.
https://members.searchquarry.com/customer/terms?tab=terms.
The customer subscribed to a paid trial service. The subscription will begin following the expiration of the trial period on a recurring monthly basis.
There are many ways to cancel a SearchQuarry.com account and subscription at any time. Customers are able to contact our Customer Support Team via phone seven days a week 7-12AM EST at (800) 859-7375. Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details page. Additionally, customers may contact us by email 24/7 by using our contact form. Customers can simply choose "Cancel" from the dropdown menu and hit submit and their account will be cancelled automatically.
A look in our system shows that the customer's account has been successfully cancelled on February 6th, 2018. I have authorized the refund of $2.95 on the customer's account. Please allow 3-5 business days for the refund to process.
Thank you.
Sincerely,
The SearchQuarry Team
Initial Business Response /* (1000, 8, 2018/03/12) */
I wish to inform the customer that there are many ways to cancel a SearchQuarry.com account and subscription at any time. Customers are able to contact our Customer Support Team via phone at (800) 859-7375 seven days a week 7-12AM EST. Customers...
can find this information at the top of the page. If the lines are busy, we offer the option to leave a voicemail or receive a call back.
Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details page. Additionally, customers may contact us by email 24/7 by using our contact form. Customers can simply choose "Cancel" from the dropdown menu and hit submit and their account will be cancelled automatically.
I can see that this customer contacted our Customer Care Team via email on February 19, 2018. Our ticket system indicates that one of our dedicated representatives handled the customer's request for cancellation.
Thank you.
The Search Quarry Team
Initial Business Response /* (1000, 10, 2018/03/09) */
I wish to inform the customer that SearchQuarry.com does not provide/send/issue Marriage Certificates. Our Marriage Records may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of...
Filling and Filling Number.
Here is the link about Hard Copies:
https://members.searchquarry.com/customer/faq
SearchQuarry.com provides Premium Reports in addition to our unlimited searches and reports. These Premium Reports come from different data partners which we acquire for extra fees as this information is not available anywhere else. For our member's, the premium reports are an added value to our service. Please note that purchasing premium reports is optional.
Here is the link about Premium Reports:
https://www.searchquarry.com/features/
After careful review of the complaint, I can see that this customer contacted our support team through a live call on January 25, 2018. One of our dedicated representatives handled the customer's request for cancellation. It should be noted that the customer received many results on the reports that were run. However, since the specific information this customer was looking for was not found,
I have authorized a refund of $2.95. As our billing processors only require 5 business days to process refunds, the customer should have already received the refund.
Sincerely,
The Search Quarry Team
Final Consumer Response /* (2000, 9, 2017/12/06) */
Re: Case# [redacted]
My [redacted] MasterCard on 11/4/17 emailed that the $2.95 was charged back to my account based upon the facts of my dispute.
"[redacted]" - the vendor's online billing agent - emailed on 12/4/2017 -
that they had refunded the...
$2.95 - I assume directly to [redacted] MC ?
(I have the [redacted] email but it's too much for me technically to 'attach' files. Thanks for Revdex.com.
[redacted]
Initial Business Response /* (1000, 5, 2018/03/15) */
I wish to inform Revdex.com that after reviewing the account of the customer thoroughly, I could not find any previous cancellation requests until the customer contacted our Customer Care Team via Phone on March 6, 2018.
Customers have many ways to...
cancel a SearchQuarry.com account and subscription at any time. Customers are able to contact our Customer Support Team via phone at (800) 859-7375 seven days a week 7-12AM EST. Customers can find this information at the top of the page. Customers can also cancel their account from the member's area by using the "cancel" option on the Account Details page. Additionally, customers may contact us by email 24/7 by using our contact form. Customers can simply choose "Cancel" from the drop-down menu and hit submit and their account will be canceled automatically.
This is also stated in our FAQs:
http://new-members.searchquarry.com/customer/faq
I can see that one of our dedicated representatives handled the customer's request for cancellation and there were twelve charges refunded back to Cindy. The refund will be placed back on the customer's account within 3-5 business days.
Thank you.
Sincerely,
The SearchQuarry.com Team
Initial Business Response /* (1000, 5, 2018/04/03) */
To whom it may concern,
I have reviewed the phone call that John had with one of our dedicated Customer Care Team Members. The representative told John that the information may not have been found due to either state and privacy laws and/or the...
owner of the vehicle had their information removed.
This is clearly stated in our terms page available to all customers before checkout here: https://members.searchquarry.com/customer/terms#termsofservice
John requested a cancellation of the account. The representative processed the cancellation immediately on March 27, 2018, and John stayed on the call to make sure the email confirmation was received. John never requested a refund on the call.
Since the customer remains dissatisfied, I have refunded the charge of $2.95. Please allow 3-5 business days for the funds to be processed.
Sincerely,
The SearchQuarry Team
Initial Business Response /* (1000, 5, 2018/02/13) */
After careful review of the complaint, I can see that this customer contacted our Customer Care Team via email. Our ticket system indicates that one of our dedicated representative replied to this customers concern within 24 hours. It should be...
noted that in the email, our representative let Nickolas know that as part of Nickolas's membership; SearchQuarry.com is more than happy to help uncover additional information at no extra cost.
The information presented on Searchquarry.com is sourced from records made freely and publicly available by state and local offices, agencies, or departments.
This is found in our FAQs:
https://members.searchquarry.com/customer/terms?tab=terms
This account has been successfully cancelled on February 01, 2018 and refunded the trial fee of $2.95 on February 09, 2018. The refund will be placed back on the customer's account within 3-5 business days.
I believe this resolves your issue.
Sincerely,
The SearchQuarry Team
Initial Consumer Rebuttal /* (2000, 7, 2018/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunded