Search Initiatives, Inc. Reviews (1)
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Search Initiatives, Inc. Rating
Address: 25240 Hancock Ave STE 410, Murrieta, California, United States, 92562-5997
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www.searchinitiatives.com
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Initial Business Response /* (1000, 8, 2015/08/31) */
We have been working with this customer since 2008. During that time we have spoken to him 38 times about various aspects of our engagement. We have created content, managed key words and videos to help gain search visibility for the studio...
through its presence on our web properties. Ours is a low cost month to month service and the client is able to cancel at any time. The customer cancelled on August 11th a day after his billing cycle hit. That was an unfortunate coincidence and we are happy to refund that last payment. However it seems unreasonable to claim that a service which was delivered on a month to month basis and has been managed routinely during that time should be refunded retroactively when it could have been cancelled at any point while it was being delivered.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate that the company offered their service on a month to month basis with the customer able to cancel, the fact is that I was told each time that it would take several weeks to see results. I do accept some responsibility for the fact that I did not closely monitor to see if I was getting the results that I was promised. However, when I hire people to do work for me, I have to trust that they are doing a good job... and monitoring the results themselves. And if their efforts are not producing the desired outcome, they should either correct it themselves, or not charge their client for a service that does not produce the promised or implied result.