I am in contact with Max G [redacted] at Seaport and would like to withdraw my complaint to give him the opportunity to make this right.Sent from my iPhone
I have researched the facts about this situation and while understanding the frustration of the passenger on day of travel and the delays-which I apologize for the lack of communication The original issue for the purchase and ticketing issue needs to be addressed with the travel agent this was purchased through We were not the agents that handled that portion of this situation.We did provide the service that was paid for and again we understand there were operational delays, that while frustrating, would not warrant a complete refund of travel that was provided As I said, we apologize for the delays and strive to provide on time service, but irregular operations do happen.Sincerely, [redacted] ***Director of Customer Experience
I am in contact with Max G [redacted] at Seaport and would like to withdraw my complaint to give him the opportunity to make this right.Sent from my iPhone
I have researched the facts about this situation and while understanding the frustration of the passenger on day of travel and the delays-which I apologize for the lack of communication The original issue for the purchase and ticketing issue needs to be addressed with the travel agent this was purchased through We were not the agents that handled that portion of this situation.We did provide the service that was paid for and again we understand there were operational delays, that while frustrating, would not warrant a complete refund of travel that was provided As I said, we apologize for the delays and strive to provide on time service, but irregular operations do happen.Sincerely, [redacted] ***Director of Customer Experience