Seal Tight Roofing

LowestPriceTrafficSchool.com (“LPTS”) is in receipt of and thanks you for your feedback regarding your recent buying experienceWe are very sorry to hear that you are dissatisfied and apologize for any frustration this has caused youWe value our customers, and your satisfaction is of paramount importance to usAs such, we have issued a full refund to your original form of payment I understand that you did not request a refund, but we take seriously our commitment to provide products and services that exceed customer needs and expectations, including the manner in which those products and services are advertised and delivered on our websiteWe hope that you accept the refund as a demonstrative exhibit of our most sincere apology for your unsatisfactory experienceBe assured that it is always our goal to effectively communicate all information regarding our products and services to our consumers, including all applicable pricing for those productsTo this end, I would like to take the opportunity to explain the total price of the products you purchased and the disclosure of such information on our website in hopes that you can assist us in improving our delivery of such information: LPTS currently charges $for its Online Basic Driver Improvement Course (“BDI”)As stated on the homepage, there are additional charges for Processing and a Florida State Assessment Fee, the latter of which the Florida Department of Highway Safety & Motor Vehicles (the “Department”) requires we charge for each person completing a BDI courseOnce you select the BDI course from LPTS’s homepage, you are directed to our Student Registration page – Step of LPTS’ checkout processHere, the price of the course is displayed as well as the total applicable charges for the Assessment Fee ($2.50) and Processing Fee ($17.45), along with the total price of $Additional information explaining the Assessment Fee can be found next to the line item for additional fees via a disclosure with title in bold font and a “more” link for additional informationThe disclosure provides that the Assessment Fee is remitted to the Department’s Highway Safety Operating Trust Fund, which is used to administer the Department’s programs and to fund the general operations of the Department for the benefit of the publicProviders, such as LPTS, are required to process and submit your information to the Department and, for BDI customers, provide a course completion certificate, as well as maintain certain course recordsIt further explains that submitting your information to the Department is always free at LPTS, as is your BDI certificateAll of this information, including all of the fees and disclosures, is provided prior to a consumer entering any personal or payment information.After completing the information in Step you are directed to Step 2, Select a Certificate Shipping OptionLPTS offers free shipping of your certificate via USPS, as well a number of other expedited delivery optionsOur records indicate that you initially elected the FREE Standard USPS option; however, when you purchased your second exam retake after failing the initial BDI Exam and your first retake, you thereafter upgraded to optional e-mail delivery of your course certificateThe cost of the retake exam fee is displayed prior to and at the time you elected to purchase that product, as is the price of the optional e-mail certificate delivery that you purchased subsequent to your successful completion of the BDI examAnd both of the products and pricing are repeated again in the Shopping CartAfter you elected to purchase these additional products, our records indicate that you declined other related offers on the following page and finalized your orderIt also appears that your impression was that your certificate was not emailed to you after you successfully passed our BDI course and purchased the email delivery optionOur records indicate that you purchased e-mail certificate delivery on March 3, 2018, at 5:p.mEST and that the completion certificate was emailed to your e-mail address on file minutes later, at 6:p.mESTThe completion certificate was again emailed to you on March 5, at 5:p.m., EST, by our customer service department to the same email addressMoreover, the initial delivery method you elected – Free Standard USPS delivery – may take up to fifteen days or more to reach your maaddress, as disclosed in the text adjacent to that delivery optionNotwithstanding these disclosures and the above reconciliation of you account with us, we again sincerely apologize for any confusion or frustration this experience has caused youIt is our intention to clearly and effectively disclose all information, including all applicable charges and delivery time frames, prior to a consumer’s decision to purchase any product or service

Dear Mr [redacted] As you requested, we have refunded the charge of $ The transaction ID number for this refund is [redacted] VED Please allow 24-for your financial institution to post the refund to your accountWe apologize for any misunderstanding regarding our fees and phone number Just to clarify we do not charge an additional fee to mail the certificate to you via USPS There is a charge if you wish to have the certificate emailed to you Our phone number is ###-###-#### and we have live operators available during business hours, Monday - Friday 9:00AM - 6:00PM When we are not open, we simply have an out going message advising of a coupon code and our business hoursWe do not ask you any personal questions and do not offer any kind of gift cardWe would like you to reconsider using our school to satisfy your traffic school obligation by offering the course to you at no charge If you would like to take advantage of this offer please call me personally at ###-###-#### and I will be glad to assist youAgain, we apologize for any inconvenience this misunderstanding my have caused you and hope you give us the opportunity to earn your businessSincerely, [redacted] ***Supervisor, Customer ServiceLowest Price Traffic School

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time.
Regards,
*** ***

We at LowestPriceTrafficSchool.com (“LPTS”) pride ourselves on our superior customer service, ethics in advertising and the value delivered to our customers via our products and servicesWe are sorry to hear that one of our customers was disenchanted with their purchase experienceWe take
seriously our unconditional commitment to provide products and services that exceed customer needs and satisfactionIn addition to customer satisfaction, LPTS also takes very seriously any claim that it does not comport with the highest ethical standards in marketing and selling our products and servicesAs such, I would like to clarify the customer's claim that the certificate is not in fact "free" as it is advertised on LPTS' websiteTo be clear, the certificate of completion for LPTS' BDI course is always free, as indicated on our websiteDelivery of the certificate via USPS is also free at LPTSHowever, if a consumer elects an expedited form of certificate delivery there are corresponding chargesThe consumer elected to receive the certificate via USPSThus, the consumer received the certificate for freeBecause the customer did not elect a form of expedited delivery, the consumer did not pay for expedited delivery of the certificate.Nonetheless, as a courtesy to the customer, LPTS has emailed the certificate to the customer at no additional chargeWe hope that this action is taken as a demonstrative exhibit of our most sincere apology for this customer’s unsatisfactory experienceI trust that this clarifies and resolves the customer complaint received by the Revdex.comShould you have any questions or concerns, please do not hesitate to contact us

Dear *** ***, Our
policy is to guarantee your satisfactionWe want you to be satisfied
with our service and products and hold ourselves to the highest of
ethical standards.Additionally,
we have a money-back guarantee and will price match to be the lowest
price in the State of
FloridaIf you are registered for one of our
products and find someone else charging less for the exact same product
with the exact same delivery method within a 30-day time frame, we will
refund the differenceWe have refunded the complete purchase price of $to the card used for purchasePlease allow - hours for the refund to be posted. We have also emailed a copy of the certificate of completion to [email protected] you do not see the email in the inbox please check the spam folderWe apologize for anyconfusionregarding
the fees charged for our courseWe charge $for the Online Hour
Internet Traffic Course plus the $State of Florida Assessment Fee
and $Certificate Processing Fee for a total of$
The Florida Department of Highway Safety & Motor Vehicles REQUIRES
that we collect a State Assessment Fee for each person completing a BDI
or TLSAE courseAssessment Fees are remitted to the Department's
Highway Safety Operating Trust Fund which is used to administer the
Department's programs and to fund the general operations of the
DepartmentProviders are also required to process and submit your
information to the Department, and, for BDI customers, provide a course
completion certificate, as well as maintain certain course records
pursuant to Florida lawSubmitting your information to the Department
is always free at LowestPriceTrafficSchool.comBe assured, the fee
breakdown is listed on the right side of the page where the credit/debit
card information is entered when you visit our page at? http://www.lowestpricetrafficschool.com/florida-traffic-school.htmland select the "REGISTER NOW" button to register.If you have additional questions or concerns I will be happy to address themFeel free to call me at ###-###-####.Sincerely,*** ***Supervisor, Customer ServiceLowest Price Traffic School###-###-####

Mr***,We apologize for any confusion you experienced on our web site, Test Questions and Answers.com. We have issued a refund of $to card you used to make the purchase. However, we have left the practice tests open for your usePlease use the the practice tests for the next
days free of chargeWe do not offer the actual exam on line.However, our practice tests will help you prepare for the exam.If you have additional questions please feel free to contact me directly at ###-###-####.Sincerely, *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for anyconfusion. We charge $24.95 for the initial Online DMV Permit Test attempt plus the $14.95 Automated Drivers License Testing System (ADLTS) Fees for a total of$39.90. The fee breakdown is listed on the right side of the page where the credit/debit card information is entered when...

you visit our website and select the "ORDER NOW" button to register.Effective January, 27th, 2015, the Florida Department of Highway Safety & Motor Vehicles requires providers to contract with Solutions Thru Software (STS) for testing services. STS requires providers to remit an additional per test transaction fee for each initiated Florida driver's license test administered by the provider. This fee includes an applicant usage fee and the additional per test transaction fee that shall be remitted to STS in compliance with the State of Florida requirement, as well as the related processing and credit card transaction fee incurred by the provider.Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.As you requested, we have refunded $14.95 to the card used to make the purchase. Please allow 24-48 hours for the credit to appear on your card. If there is anything else we can do to assist you, please contact us directly at ###-###-####. Sincerely, [redacted]Call Center Director

Dear Mr. [redacted], As requested, we have refunded the entire amount charged.  The refund of $74.80 should appear on the card used for purchase with-in 24-48 hours. We attempted to reach you by telephone however, we were unsuccessful.  We wanted to advise you, your contact uncovered an error...

on our site. The DMV requires only the last 5 of the social security number for the Drug and Alcohol course. We have now changed that field on the requirements only package registration page. If you have not already used another company, please use our course at no charge. The account is still active. Thank you and have a nice day. [redacted]Call Center Director

LowestPriceTrafficSchool.com (“LPTS”) is in receipt of and thanks you for your feedback regarding your recent buying experience. We are very sorry to hear that you are dissatisfied and apologize for any frustration this has caused you. We value our customers, and your satisfaction is of paramount...

importance to us. As such, we have issued a full refund to your original form of payment.  I understand that you did not request a refund, but we take seriously our commitment to provide products and services that exceed customer needs and expectations, including the manner in which those products and services are advertised and delivered on our website. We hope that you accept the refund as a demonstrative exhibit of our most sincere apology for your unsatisfactory experience. Be assured that it is always our goal to effectively communicate all information regarding our products and services to our consumers, including all applicable pricing for those products. To this end, I would like to take the opportunity to explain the total price of the products you purchased and the disclosure of such information on our website in hopes that you can assist us in improving our delivery of such information: LPTS currently charges $5.94 for its Online Basic Driver Improvement Course (“BDI”). As stated on the homepage, there are additional charges for Processing and a Florida State Assessment Fee, the latter of which the Florida Department of Highway Safety & Motor Vehicles (the “Department”) requires we charge for each person completing a BDI course. Once you select the BDI course from LPTS’s homepage, you are directed to our Student Registration page – Step 1 of LPTS’ checkout process. Here, the price of the course is displayed as well as the total applicable charges for the Assessment Fee ($2.50) and Processing Fee ($17.45), along with the total price of $25.89. Additional information explaining the Assessment Fee can be found next to the line item for additional fees via a disclosure with title in bold font and a “more” link for additional information. The disclosure provides that the Assessment Fee is remitted to the Department’s Highway Safety Operating Trust Fund, which is used to administer the Department’s programs and to fund the general operations of the Department for the benefit of the public. Providers, such as LPTS, are required to process and submit your information to the Department and, for BDI customers, provide a course completion certificate, as well as maintain certain course records. It further explains that submitting your information to the Department is always free at LPTS, as is your BDI certificate. All of this information, including all of the fees and disclosures, is provided prior to a consumer entering any personal or payment information.After completing the information in Step 1 you are directed to Step 2, Select a Certificate Shipping Option. LPTS offers free shipping of your certificate via USPS, as well a number of other expedited delivery options. Our records indicate that you initially elected the FREE Standard USPS option; however, when you purchased your second exam retake after failing the initial BDI Exam and your first retake, you thereafter upgraded to optional e-mail delivery of your course certificate. The cost of the retake exam fee is displayed prior to and at the time you elected to purchase that product, as is the price of the optional e-mail certificate delivery that you purchased subsequent to your successful completion of the BDI exam. And both of the products and pricing are repeated again in the Shopping Cart. After you elected to purchase these additional products, our records indicate that you declined other related offers on the following page and finalized your order. It also appears that your impression was that your certificate was not emailed to you after you successfully passed our BDI course and purchased the email delivery option. Our records indicate that you purchased e-mail certificate delivery on March 3, 2018, at 5:53 p.m. EST and that the completion certificate was emailed to your e-mail address on file 7 minutes later, at 6:00 p.m. EST. The completion certificate was again emailed to you on March 5, 2018 at 5:49 p.m., EST, by our customer service department to the same email address. Moreover, the initial delivery method you elected – Free Standard USPS delivery  – may take up to fifteen days or more to reach your mail-to address, as disclosed in the text adjacent to that delivery option. Notwithstanding these disclosures and the above reconciliation of you account with us, we again sincerely apologize for any confusion or frustration this experience has caused you. It is our intention to clearly and effectively disclose all information, including all applicable charges and delivery time frames, prior to a consumer’s decision to purchase any product or service.

Dear Mr. [redacted] As you requested, we have refunded the charge of $27.84.  The transaction ID number for this refund is [redacted]VED.  Please allow 24-48 for your financial institution to post the...

refund to your account. We apologize for any misunderstanding regarding our fees and phone number.  Just to clarify we do not charge an additional fee to mail the certificate to you via USPS.  There is a charge if you wish to have the certificate emailed to you.   Our phone number is ###-###-#### and we have live operators available during business hours, Monday - Friday 9:00AM - 6:00PM.  When we are not open, we simply have an out going message advising of a coupon code and our business hours. We do not ask you any personal questions and do not offer any kind of gift card. We would like you to reconsider using our school to satisfy your traffic school obligation by offering the course to you at no charge.  If you would like to take advantage of this offer please call me personally at ###-###-#### and I will be glad to assist you. Again, we apologize for any inconvenience this misunderstanding my have caused you and hope you give us the opportunity to earn your business. Sincerely, [redacted]Supervisor, Customer ServiceLowest Price Traffic School

As requested, we have contacted the customer by phone and resolved the issue to her satisfaction.