Seafood in the buff

Dear Sir or Madam,Thank you for bringing this complaint to my attentionThe satisfaction of our customers has and always will be of utmost importance to usHad this customer returned the crabs which she claims were “bad” and not to her liking, we would have gladly examined them and either given her a refund or provided a complimentary order of crabs to replace those that were unsatisfactory to herAt this point, we have no way of knowing whether the crabs we sold this customer in good faith were actually consumed by her or even how many she receivedThere has not even been a receipt or proof of purchase provided.Further, I would like to point out that May 10th was our opening weekend for the current crab season and I can guarantee that all crabs were delivered live the morning they were sold and freshly cooked upon order of each customerWe actually ran out of crabs early in the day as they were in such high demand, given the fact that it was our “season opener" and there was far more demand than our supply could provideWhile it is unfortunate to read about this customer's experience, she has provided no legitimate basis for a refund at this pointThank you for your assistance and attention to this matter,

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Seafood in the Buff regarding
complaint ID ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Seafood in the Buff regarding complaint ID
***
Regards,
*** ***

Dear Sir or Madam,Thank you for bringing this complaint to my attention. The satisfaction of our customers has and always will be of utmost importance to us. Had this customer returned the crabs which she claims were “bad” and not to her liking, we would have gladly examined them and either...

given her a refund or provided a complimentary order of crabs to replace those that were unsatisfactory to her. At this point, we have no way of knowing whether the crabs we sold this customer in good faith were actually consumed by her or even how many she received. There has not even been a receipt or proof of purchase provided.Further, I would like to point out that May 10th was our opening weekend for the current crab season and I can guarantee that all crabs were delivered live the morning they were sold and freshly cooked upon order of each customer. We actually ran out of crabs early in the day as they were in such high demand, given the fact that it was our “season opener" and there was far more demand than our supply could provide.
While it is unfortunate to read about this customer's experience, she has provided no legitimate basis for a refund at this point.
Thank you for your assistance and attention to this matter,