We have reviewed the complaint and understand our customer hesitation
to allow Carpet House to do the work that we committed to complete. His
statement of the problem was accurate.I want to only emphasize what our customer stated concerning
being 10 months out of warranty when the first call...
was placed on the grout
cracking issue. Normally to have us come out to do repairs outside of the
warranty period we would require our customers to pay a service fee. Because we
relay so heavily on “word of Mouth” for sales, we frequently go above and
beyond to satisfy out customers even when it is out of warranty or not out
issue.The only reason this work was not completed as promised was
due to human error. The service request was misfiled and never placed on
schedule. I apologize for my mistake.I would like to request of our customer the opportunity to
complete the repair and satisfy our commitment to him. Please let me know if he
is open to my request.
We have reviewed the complaint and understand our customer hesitation
to allow Carpet House to do the work that we committed to complete. His
statement of the problem was accurate.I want to only emphasize what our customer stated concerning
being 10 months out of warranty when the first call...
was placed on the grout
cracking issue. Normally to have us come out to do repairs outside of the
warranty period we would require our customers to pay a service fee. Because we
relay so heavily on “word of Mouth” for sales, we frequently go above and
beyond to satisfy out customers even when it is out of warranty or not out
issue.The only reason this work was not completed as promised was
due to human error. The service request was misfiled and never placed on
schedule. I apologize for my mistake.I would like to request of our customer the opportunity to
complete the repair and satisfy our commitment to him. Please let me know if he
is open to my request.