We received a complaint that a customer was not given the proper change and that they are owed ten dollarsThe incident occurred June 17, They purchased a Christmas ornament for $Our cashier then gave them the change of$for a ten dollar billThe customer then left and came back several minutes later saying that we had given them the improper change and that they had given us a twenty dollar billAll of our employees are instructed and taught to place the money on top of the cash register count the change in their hand, and then back to the customer in theirs We only put the money into the drawer after the customer walks away from the register, as this eliminates any problems When the customer came back several minutes later they insisted that we had given them incorrect changeWe reviewed our cash register drawer and the bank indicated that there was no overage and the till was correctWe do not give refunds after the customer has left and the cash is in the dravver as this is why we place the money on the drawer and count change to the customerThis allows us a double check and our entire staff is trained this way If there is a dispute we are happy to check the drawer at the end of the night, however the bank indicated that there was no overage We would be happy to refund the customer if there was an overage in our cash register drawer but there was notThank you for your concerns
We received a complaint that a customer was not given the proper change and that they are owed ten dollarsThe incident occurred June 17, They purchased a Christmas ornament for $Our cashier then gave them the change of$for a ten dollar billThe customer then left and came back several minutes later saying that we had given them the improper change and that they had given us a twenty dollar billAll of our employees are instructed and taught to place the money on top of the cash register count the change in their hand, and then back to the customer in theirs We only put the money into the drawer after the customer walks away from the register, as this eliminates any problems When the customer came back several minutes later they insisted that we had given them incorrect changeWe reviewed our cash register drawer and the bank indicated that there was no overage and the till was correctWe do not give refunds after the customer has left and the cash is in the dravver as this is why we place the money on the drawer and count change to the customerThis allows us a double check and our entire staff is trained this way If there is a dispute we are happy to check the drawer at the end of the night, however the bank indicated that there was no overage We would be happy to refund the customer if there was an overage in our cash register drawer but there was notThank you for your concerns