Sea Shell Inn

The registrant did not have the credit card used in the making of the reservation available at the time of arrivalNor was the cardholder presentIn the interest of protecting against credit card fraud, it is our hotel policy to accept credit card payments only if both the credit card and
cardholder are present upon registrationOther arrangements can often be made, providing we speak with the cardholder in ad\ ance of arrivalSince this reservation was made through an online booking agent on the day of arrival, we had no chance to do soAt no time did we refuse them service, but merely stated they needed to choose a different payment methodhe guests were visibly upset by this, and I calmly explained the situation to themWhen their anger rose, they informed me they would seek lodging elsewhereI told them of our hour cancel policy, which is clearly stated on the online agent's website, and that we would have to charge for the first night, but would be willing to forgo their payment for the following two nights if they chose to cancelThey would not offer payment with another credit card, or cash for the first nightAt that pointMr*** became hostile, calling me a scam artist, and the young girls that accompanied him began taking pictures of the propertyAfter taking numerous photos, they leftbut not without one more visit from Mr*** calling us a scam operationI assume their age (under 21) had something to do with them failing to understand standard operating procedures of the hotel business