SDM Transport

I have been working for SDM for the past 2 years and I had a very good experience.
Their team is approachable and is willing to listen to concerns or suggestions. They ensure we have necessary support. That everything is clear and achievable. Overall this company is a great place to work for.

I needed to ship my car from Chicago to Boston and chose SDM Transport. The booking process was simple, and the customer service team was very responsive. The driver arrived on time and handled my car with care. I received regular updates during the transport, which was very reassuring.

This company promised a service and did not fulfill lies the whole process . Customer Service sucks , did not know it was a 3rd party company and they used another company to transport trucks . A company that called 3 dys later after the days we requested . Advised Yasmin the days the vehicles was needed and was told this was possible . When the days was past panicked and we had to reschedule our flights and truck to move due to the miscommunication on Auto Transports part . This is where the 2nd part of the lying came in , was told we spoke with driver and was told problems with truck . Not true driver and dispatch advised this too said first communication was 29th by anyone and they where told this was pick up day . Contract shows 27th drop on 30th never happened. Wednesday night a new driver calls skeptical I call Auto Transport told new driver due to issues. dispatcher said driver is only taking trucks to Driver in Waukegan. Guaranteed drop off on Thursday, called about ETA was told Friday , this is why flight was canceled til Friday from Thursday . Friday no answer from driver Curtis or Anton dispatcher . Auto Transport says problems , told by SDM not true vehicles are In route delivery is now Saturday. I look at tracker on my truck see it’s still in Waukegan Saturday. Told by driver he is still at Auction shopping for cars this is his first delivery with them and was not aware of the work that consist advised he will be leaving Saturday night . No help from SDM transport or Auto Transport or dispatcher who text was at hospital with wife having baby , will reach out to company get ETA . Still no delivery on Sunday as Auto Transport said I was advised , due to that contact is voided per their words . To me voided when all the lies started . Good leaving Waukegan on Sunday be there Monday morning by driver . The vehicles where not given to us until 10pm Monday night just killed 4th for our daughter , killed husbands job not to mention our pockets renting a car til we had the trucks .

Update: Calls and offers $200 to remove reviews NOOOOOO! Come better I will hit every website social media daily until you do right by my family Zee!

SDM Transport is a criminal enterprise masking themselves as a "business." You're better off driving your car off a bridge, because that's the level of care they provide to their customers and their vehicles.

I contracted with SDM to transport my vehicle across the country and while it was in their possession they searched through my car and stole hundreds of dollars of my personal property from inside the vehicle. Additionally, they drove my car without my consent, because I have proof that they added an additional 50 or so miles to my car.

One of the most disheartening parts of this whole situation, besides the invasion of privacy and feelings of violation, is that their customers service is despicable. Their "manager" Jelena is unprofessional, unhelpful, and above all DISRESPECTFUL. Not only did SDM show no remorse or apologies for the situation they immediately became defensive, almost as if this sort of thing has happened before.

I'm really not one to leave reviews, but I promise you, take this review as a warning and stay far away from this company. No one should have to spend their time dealing with situations like this or feel the frustration and grief that I feel having to encounter SDM.

This company was my carrier to move a car I bought from one location to another. They didn't even deliver the car to the correct destination and caused me to pick up my vehicle 3.5 hours away at a guys house that was never an employee of their business and never part of my contract.

Aweful service. Do NOT Recommend.
This is a fraudulent business. We schedule a pick up transport delivery contract a month ago with elite auto shipping to transport my vehicle from Wisconsin to Florida. We found out two days prior to car pick up that elite auto shipping were only the broker scheduling clients and SDM transport INC were doing the actual auto transporting.
Because of the poor reviews we were contacting them with questions and estimated time to deliver. Our original pick up contract date was on 11/13/19 and was to be delivered before or no later than 11/16/2019 to my Florida residence. A day prior to pick up I contacted the company to assure everything was on schedule. They notice a driver was in the local area and suggested to arrange the pick-up then. 11/12/2019. I was told the care should arrive on Friday 11/15 but no later than 11/16 the original delivery date.
After two days I called SDM dispatch again to ask regarding estimated time of car delivery being to assure someone was home. They said that it would be deliver on 11/18/19. I didn’t understand why it would take a total of 6 days explained how this was a huge inconvenience and should be compensated for it. Dispatcher didn’t give a reasonable explanation.
I got a call back from driver on 11/18 driver stating car delivery will be done at 7pm. Then shortly received a call that the driver couldn't enter my area because it was too small. I explained that it was normal size streets and full-size tractor trailers often make deliveries of various types throughout my non-gated neighborhood. The driver ended up parking about 2 miles away behind a *** department store. Upon delivery I notice my brake lights on and parking brakes broken. The drivers were rude and disrespectful to the point where my partner called the cops.
Overall, I'd say this transport is a fraudulent company, careless and lacks integrity.

Stay away from this unprofessional business. They claim to be fully insured and stand behind their work. More like full of beans and hide behind their phones. They delivered my Corvette 6 days late. They had no clue where it was during transport. Their communication and customer service are non-existent. They provided phone numbers for different drivers who never answered their phones or returned messages. They damaged my car both inside and out. They gave me the run around for more than a month. They refused to provide insurance information for a damage claim. They delayed the process and made false promises for more than a month. They passed me from dispatcher, to claims rep (who denied being herself) to the General Manager. GM promised to solve the issue, take action, return calls at certain times etc. All lies. The GM never once followed through on anything he said he would do. He eventually offered less than half the cost to repair the exterior damage only. I did not accept the offer. It was probably another lie anyway. He was supposed to provide owners contact information. He never did.. He simply stopped answering phone calls or texts. A real sg move. If you let SDM Transport Inc move your vehicle and it is damaged, you can expect exactly what I got. No concern, no honesty, no integrity, no apology and no repairs. Nothing but aggravation and frustration. Again stay away, run away from SDM Transport Inc.

We shipped a car from Chicago to Florida.
The car is a total loss. The driver delivered the car with damage (our *** company has totaled the car out). We cannot reach SDM Transport or their *** company after many attempts.

This company damaged my car in transport. After telling me that this was a minor repair and could be done with touch up paint, I disagreed. They told me to get two estimates. I did, both came out to be in excess of $1900. I presented both and they stopped answering my calls or emails. This place is unethical and run by scam artists. I am currently pursuing legal remedy. Stay away from these liars at all costs.