SD Printing and Design

Revdex.com:At this time, I have not been contacted by SD Printing and Design regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by SD Printing and Design regarding complaint ID [redacted].Sincerely,[redacted]

Review: Failure to return monies owed on a job that was canceled due to issues with completion of a project. [redacted] guaranteed delivery on two different occasions and when further pressed it was discovered that the project was not completed let alone in condition for installation.[redacted] was given 1 month to complete the refund. Any further contact has been ignored by the owner.Desired Settlement: I would like to have my investment refunded as was agreed per our conversation. Where the [redacted] stated that the refund would be issued less the charge for the design of the project.

Consumer

Response:

At this time, I have not been contacted by SD Printing and Design regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Customer

was advised on several occasions that the job was being processed; design work

for the project had been completed and approved by the customer, and it was in

the process of being manufactured as it was a custom order. However, she was

never guaranteed an exact date for completion and installation of the signage,

all dates provided were estimates, pending delivery of materials specifically

ordered for this project, as well as weather conditions that permitted

installation of the signage outdoors – both of these were out of the company’s

control. Despite this being explained to the customer, she insisted on

canceling the order even though it was almost completed. The company owner

agreed to cancel the order and refund the deposit the customer had given, less

the charge for the design work of the project. Customer was told that the

refund will be processed, but that she needed to give the company time since

the deposit had b een used to purchase custom materials for the job, which

could not be returned and caused a loss to the company. Customer was contacted

on April **, 2015 and advised the refund was ready to be picked up. The check

for the refund amount agreed on was picked up and cashed by the customer the

following day, April **, 2015.