SD County Cleaning

6/3/2020
3 photos
I hired these guys based on all the solid reviews and what I thought was a great price, and this is the first time I have had a "5 star" rated business fail on me so miserably. I had a deep clean done for my home. Or as they called it a DEEP Deep clean. Two people for six hours should be at most $500. I paid them $750. I figure ok, that's fine, they were super fast, but after the one and only weekly maintenance, that's when I realized that these guys are just swindling me. It was $175, and the guy Albert was only here for 3 hours. My cabinets still had dust on them, sink was still dirty, and floors were filthy in some areas. So what seems like a fair price from a " military" background company..is actually a bait and switch. They are barely cleaning and charging premium. I am hiring a new cleaner who will be here for 6 hours for less than the $175 that this place is charging for 3 hours. And I want to make it clear, it doesn't matter how long it takes if they did an amazing job. I am the only the second 5 star review on here, and I like yelp... but yelp can't work if all the reviews are stellar and the work is below average, and quite frankly just a complete rip off, and very defensive. They did offer to charge me half off the last bill, but will not admit the absolute lie that the guy was there for three hours. For $58/ hour I think every american could get filthy rich NOT cleaning my home ! I don't know who Lesly is.. but it's not a woman.. some guy on the phone pretending to be a woman for some reason- that should have been a red flag right there. Update: calling my review fake is hilarious... sending me to collections... you probably owe me $500 for ripping me off... I have a duty to inform the public here what scoundrels you are, and using the US military background to brag about yourself is disgusting-- nobody talked to your staff to steal them... why would I want to steal your people who don't know how to clean?! Telling me my wife and kids left me on private message?? sounds like a problem you had in your life... not mine!

Here was the original quote-- beware! :

5/13/2020, 11:38 AM

Hi there, please respond with a price estimate. Here are my answers to Yelp's questions regarding my project:

What kind of service are you looking for?
Standard home cleaning

When do you require this service?
As soon as possible

In which ZIP code do you require home cleaning?
92037

How often do you require home cleaning?
Once a week

How many bedrooms are in your home?
4 bedrooms

How many bathrooms are in your home?
4 bathrooms

For recurring services, which days do you require home cleaning? Select all that apply.
Friday

How large is your home, in square feet?
3,001 - 3,500 sq ft

Would you like other cleaning services as well? Select all that apply.
Tile and grout cleaning
Carpet cleaning
Window cleaning
Upholstery cleaning
11:38 AM
Lesly S.

Initial deep clean $750 then $175 every week or every 2 weeks.
11:42 AM

Deep deep clean $750 or initial maintenance $300. Then we could determine recurring service.

Carpet cleaning $295

Let us know what you prefer and days that work for you to check our schedule?
Deep Clean & carpet cleaning Monday 9am.

$750 & $295 Total $1,045 then schedule for every week or every 2 weeks at $175.

$100 cancellation fee if you cancel at anytime. We will remind you of appointment Monday morning

Photo of SD County Cleaning - San Diego, CA, United States. dirt left under throw rug
Photo of SD County Cleaning - San Diego, CA, United States. cabinet surface left untouched
Photo of SD County Cleaning - San Diego, CA, United States. streaks on floor ignored
UsefulFunnyCool
Photo of Lesly S.
Comment from Lesly S. of SD County Cleaning

Business Manager

6/3/2020Your review is completely fake. First after the deep clean you checked the work and said everything looked great to our staff onsite and the supervisor that called after. That’s why you signed up for recurring service after.

Second, when you complained about the maintenance cleaning (1 week later) we tried to send someone back at no additional cost and we also dropped the price. Its obvious your house is going to get dirty in 1 week. But we still tried to fix the issue you were complaining about.

However after talking to our staff, we were informed that you tried to hire them to clean your house without us knowing about it(basically trying to steal our staff). You got upset they denied your request and that they informed us. So now you want to make us look bad.