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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: The Gerry Woods Dealership is lying again! We inspected the new car before we paid and notified the salesman that the mud guards were missingHe told us not to worry that the service department was closed and that they would contact us to set up an appointment to get them installedHe even pulled out the window sticker and showed us the mudguards on the window stickerThe email response I received later is shown below:Good Morning Scott,I figured you would be at work this morning, but I did want to follow up on the mud-guard issueI had to get some information from my General Manager about this and he has informed me that even-though the mud guards were listed on the sticker pricing the price you had paid was a $3,loss on our partIn this particular situation the the mud-guards were not paid for in the final purchase price because of the loss sustainedI understand if you have some more questions on this issue and you are more than happy to speak with Alan [redacted] (my GM) to answer any questions you may haveThe number to reach him is [redacted] extension I apologize for any confusion this may have caused and I appreciate you and your wife doing business with usThanks so much for your time and have a blessed day.Cole [redacted] Jake Alexander Blvd.South Salisbury, NC [redacted] Sales AssociateStore- [redacted] Cell- [redacted] Regards, Tony [redacted]

I am rejecting this response because: The actual complaint is that the Dealership lied to my face to begin withThey are completely full of st if they expect me or you or anyone else with a brain to believe that this is somehow not their faultI talked to the Loaning Institution and they said the same thing, "It's not their fault the dealership lied." Both businesses are playing like they don't know what they are talking aboutIn actuality it is indeed the Dealership's faultWithout any regards to anything except their greedy need to make a sell, They LiedTheir lie has nothing to do with the second institution Regards, [redacted]

Part of the response is trueI would I was the one that contacted the business Friday and Saturday on updates on my carI will say that Mr[redacted] has provided excellent service and kept me updated and was in contact with me once the complaint was receivedHe advised thst he would speak with his team about communicationMr [redacted] was very apologetic and understandingWith the service he provided addressing my concern I will do business with the location again Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12204036, and find that this resolution is satisfactory to me Regards, Tawanda ***

I am rejecting this response because: I have sent email and left a message on voice mail to Brad Wood several days agoAs of today, he has not contacted me back

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, I would like to make a note that I explained to Brad Wood that he needs his sales people to explain to customers that the rebates are specific to certain vehiclesHe said that he would.I would also like to say that it has been very difficult trying to get the correct message to Revdex.comCase was closed before it was resolved because I didn't receive an email from Revdex.com that I needed to contact themI sent email yesterday explaining all this and it is not on the complaintWebsite is not user friendly Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I filed this after I spoke to [redacted] ***As stated I feel like I was tricked into the sales priceThe package cost an additional $I'm not sure why they keep saying its freeI have the contractThe package was never brought up until I signed the contractI previously stated on The other email that no other dealership automatically adds this to the sales priceIt is a optionThere is no way this is mandatory The items in the contract listed as mandatory are Dealer administrative fee and secure ETCH All other items are added inI still would like a refund of $499.I have a copy of the contract if needed Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Very unprofessional [redacted] ! I'm glad this is how you treat your customersDon't worry you won't have to (and I quote) "Deal with this" anymore I will take my business elsewhere Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I reject [redacted] ***'s response because the dealership does not see what they are doing as wrong From their response: "The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"." Just because this is "common practice" does not make it right The vehicle with the internet price advertised/quoted does not even exist on Gerry Wood's lot This is dishonest, intended or not My advice to them is don't advertise or quote a price on the internet that cannot be met To me that is Bait and Switch, and if no one has told them this before, it is time for the to hear it Regards, [redacted] ***

We made a deal with this customer on the Impala and she needed a $1,down and only had $ [redacted] was able to get the deal done with just the $She was joint on the loan with her boyfriendBoyfriend stated he had license and would bring them back so we can get a copyWe found out License wasn’t good, then he stated he had driving privileges and that he could provide the informationCustomer couldn’t provide that eitherWe told the customer due to not providing the information, we couldn’t get the bank to approve the dealThen the issue came into play because the customer would never bring the car backDodging phone calls, we went by the house, left messages, ex, ex [redacted] got involved and spoke with her a couple times as well and customer set up multiple appts to bring the vehicle back, but didn’tCustomer even came up here with her Uncle who wanting to get involved because she painted the picture like we were getting over on her [redacted] and I pull them in his office and we explained the situation to him and even he understood and asked her (in front of us) why didn’t you bring the carShe didn’t have an answer.(Customer had the car 2-weeks putting more miles on it) Uncle said, guys I understand now that its explained to me, have a nice dayCustomer says she would bring the car that night again and didn’tSo [redacted] got the repo guy involved then we finally got the car [redacted] explained that due to time frame and paying the repo guy that she would not get back the full $He told her if she brings the keys he’d give her $back and she did so we gave her the $ Part of agreeing to even give her a chance to bring the keys back in exchange for the $was that she would rescind this complaint with the Revdex.com as it is totally ridiculous and clearly in malicePerhaps at this point if she does not agree to withdraw this totally invalid and malicious complaint we will have to contact our attorneys and sue for the full damages under the signed agreement of the "Recission Agreement" which shows she owes considerably more money for the use of the vehicle

In reference to miss ***, I as well as Jorral have been in contact with the customer todayWe have since diagnosed and repaired her vehicle at no charge to the customerThere was a rock stuck in the shifter mechanism under the vehicle preventing it from going in to park there for generating the DTCCustomer has stated that she will remove the complaint today As far as the communication with the customer Jorral stated he was in touch with the customer at least two times per day Friday and Saturday and on Saturday morning the customer stated that she was picking her car up due to her need for transportation and the fact that we did not have a diagnostic yetSo the technician pulled the car back out of the shop and it was not until Tuesday morning when who I presume is her boyfriend/fiancé contacted Jorral back later and stated he would like us to go ahead with the diagnosticI have explained to Ms [redacted] that regardless of her extended warranty,had we put her in a rental vehicle a rock in the shifter cable would not have been a covered repair and she would've been responsible for the rental chargesAlso, that is why we wait until we have diagnostic before advising customers to take rental transportation if the customer has concerns about being charged for a rental vehicleCustomer has stated she will be returning here for service and that she really appreciates the service that we provided her and she apologized for leaving the complaint

Correct the customer wanted to transfer her tag over and we calculated the correct amount for the transfer of $and her state tax was $The issue we were having with the customer is that she had a lapse in insurance and when we spoke to the customer she was supposed to provide us with and
FSfrom her insurance company(Nationwide) stating the lapse in insurance was taken care of and or she could pay the lapse penalty herselfWe never heard back from customer and the title and tag work had to be done to perfect a lien on the vehicleTherefore a new tag was issued to the customer since she was not able to provide the required document of an FSand or a receipt for the penalty of lapse in insuranceThe bill she received was for her property tax, of which is separate from the state tax from her vehicle purchase

Pardon our confusion.he customer was told prior to leaving with the car, not after having purchased it, that the purchase he negotiated did not include those two itemsRegardless, the items were installed on his car past Saturday

All warranty coverage is provided by the manufacturer.To accuse us of "knowing" this at the time of sale is ridiculous.To ask us to pay for repainting a car that is years old is ludicrous.Sorry, I cannot sugarcoat my reply to this complaint

We have reviewed our paperworkIt should be noted that we display CARFAX reports on the dash of all of our used cars, regardless of any history that might be good or badWe complete all NC legal documents regarding full disclosure of minimum requirements, but this extra step is a way of giving
more security to customers and more value.After looking into the deal there is a copy of the Carfax in the deal dated the same date as the sale of the car 12/30/It is a copy so it is likely that the original is with all of her other paperworkOn Carfax report it shows accideported on 3/22/2015 that states "Accident reported Involving right rear impact with another motor vehicle Moderate damage reported"There is no mention of Severe on CarfaxThe car was sold Chrysler Certified with the disclosure on CarfaxWhile perhaps not important, it needs to be stated that customers in have full access to history report from Carfax and other reporting agencies, and if a customer is concerned about the history of a vehicle, and/or they do not trust the dealer they are considering doing business with, they can access all history from those sourcesCARFAX has had a multimillion dollar campaign for a decade, it's almost impossible for any person in the USA to now know of this resource.It would be a shame to add yet another layer of additional paperwork (to the incredibly insane amount of paperwork the customer is barraged with due to legal requirements) but perhaps we may want to start having customers sign the CARFAX as part of our process going forward to eliminate this in the futureWe are 100% transparent and have it in all of our Pre-owned inventory alreadyWe are not willing or able to do any more than we have for this customer

We apologize for the inconvenienceThere seems to be a glitch in our "unsubscribe" system and we appreciate you bringing it to our attentionWe have reached out to our software provider who we pay monthly to manage our CRM tool, and let them know that the system is not functioning properly
We
respectfully decline the request for $in gift card

[To assist us in bringing this matter to a close,
you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: The extended paint warranty involves my VIN. How long has the dealership known about paint issues involving this car? Why wasn't I notified by them right away? Honda has been experiencing paint issues since the early 2000s, why wasn't I told about this when I bought my car in 2008? A little research into this shows other people experiencing the same scam. Seems like I was sold a lemon by scam artists. I can't sugarcoat it more than that, I am sorry
Regards,
Adam ***

There simply is not a hour/day cooling off periodA request based on that unfortunate misunderstanding cannot be accommodated

Johana, I am responding to the attached letterI have not responded because we addressed the customers complaint immediately upon receiving the complaint and the customer agreed to communicate with you to close her complaintI can only assume that after investing time and money into this
client that they have not lived up to their agreementThat is very unfortunate as we have done everything the client asked of us in their complaint I am asking that the Revdex.com reach out to the customer to verify my statement above and close the case in the correct manorIt is unfortunate that a client would choose to lie to us and do business this way, and I hope the Revdex.com in this case does their homework and isn’t simply a consumer advocate with a rubber stamp I look forward from a reply from you about this matter Brad *** Gerry Wood Auto Group Gerry Wood Chrysler-Dodge-Jeep-Ram Gerry Wood Honda Gerry Wood Kia Gerry Wood Pre-Owned Jake Alexander BlvdSouth Salisbury, NC *** *** 704-637-(main) www.gerrywoodauto.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Francis *** did not provide me a copy of the CarFax report nor was a CarFax copy in my documentsI spoke to Derwin on November 20, and asked him if I could view the documents in my file to see if there was a CarFax reportHe stated he would check the file and call me back which he never did. I did not select this car off the lot, Kay and Francis selected it for me since they were trying to sale me a vehicle. The finance manger (Kay) at the time had Francis bring the vehicle to the front office to me and there were no documents attached to the windows, or no CarFax in the glove compartmentI am requesting Gerry Wood to allow me to view all documents submitted by me for the purchase of this vehicle, to include the original CarFax, and all other pertinent documents.
Regards,
Fostoria ***

*** *** came in last night and worked with *** ***, *** ***, and *** ***She was on a specific vehicle 15K201, and this car has a internet price of $15,*** showed her the vehicle, demonstrated it, and presented purchase numbers*** states that Mrs***
had a issue with the figures immediately and he took her to the website and reviewed the price with her as well as reading her the disclosure of our pricing and what it does and does not includeShe stated to *** and *** that she did not want the additional accessories and additions, nor was she interested in paying for them and insisted on looking at another Soul on the lot without these additionsWe let her know that we could show her a vehicle with less adds but all our new vehicles had some adds like tint, muds, wheel locks, market adjustment, and appearance packagesWe presented 15Kto her as this Soul only had $worth of adds which was significantly lower that the adds from 15KShe looked at the vehicle and liked it and the numbers, but stated she could not do anything without her husband whom would not be able to come in until ThursdayAnd that’s where we left off…
The addition of accessories and other additions are common practice in the automobile, RV and motorcycle/ATV industry and are not intended as "bait and switch"If Ms*** wishes to speak to the Owner/General Manager *** *** she is welcome to call him at ###-###-####
As a not to the Revdex.com we would have preferred her to make an attempt to speak with senior management prior to the Revdex.com opening an official complaint, as is practice with other consumer protection agencies, and suggest the Revdex.com takes a look at its internal processes to suggest to a consumer with a concern that they try and reach the owner or top level manager for resolution prior to accepting such a complaint