Initial Business Response / [redacted] (1000, 5, 2018/02/03) */ As one of the owners of Scraps Dog Company, I am sorry and ashamed that this incident happenedI have reviewed our policies and procedures regarding these types of situations with all Scraps employeesThe two-people mentioned in this incident have been given extra counseling to ensure that this will never happen to anyone visiting our store againI am having a comprehensive employee handbook drafted to make sure that all present and future employees will understand my expectations for serving our customersFinally, we are checking and verifying pricing on every item in the store to ensure accuracy, so we do not repeat this mistake againI am sorry for the way she was mistreated, it will not happen again Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did forget one very important issue since the prices have been incorrect! That means Scraps has been over charging customers for quite some time! Where has the extra money gone too? Perhaps Scraps should be reported to the IRS for audit's as well I have supported Scraps for many years, and put up with their very unprofessional behaviors not only to myself but others.I did not hear any mention of moving the owner or manager to another store locationSo with that I will never give Scraps my business again!
Initial Business Response /* (1000, 5, 2018/02/03) */
As one of the owners of Scraps Dog Company, I am sorry and ashamed that this incident happened. I have reviewed our policies and procedures regarding these types of situations with all Scraps employees. The two-people mentioned in this...
incident have been given extra counseling to ensure that this will never happen to anyone visiting our store again. I am having a comprehensive employee handbook drafted to make sure that all present and future employees will understand my expectations for serving our customers. Finally, we are checking and verifying pricing on every item in the store to ensure accuracy, so we do not repeat this mistake again. I am sorry for the way she was mistreated, it will not happen again.
Initial Consumer Rebuttal /* (3000, 7, 2018/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did forget one very important issue since the prices have been incorrect! That means Scraps has been over charging customers for quite some time! Where has the extra money gone too? Perhaps Scraps should be reported to the IRS for audit's as well.
I have supported Scraps for many years, and put up with their very unprofessional behaviors not only to myself but others.I did not hear any mention of moving the owner or manager to another store location. So with that I will never give Scraps my business again!
Initial Business Response / [redacted] (1000, 5, 2018/02/03) */ As one of the owners of Scraps Dog Company, I am sorry and ashamed that this incident happenedI have reviewed our policies and procedures regarding these types of situations with all Scraps employeesThe two-people mentioned in this incident have been given extra counseling to ensure that this will never happen to anyone visiting our store againI am having a comprehensive employee handbook drafted to make sure that all present and future employees will understand my expectations for serving our customersFinally, we are checking and verifying pricing on every item in the store to ensure accuracy, so we do not repeat this mistake againI am sorry for the way she was mistreated, it will not happen again Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did forget one very important issue since the prices have been incorrect! That means Scraps has been over charging customers for quite some time! Where has the extra money gone too? Perhaps Scraps should be reported to the IRS for audit's as well I have supported Scraps for many years, and put up with their very unprofessional behaviors not only to myself but others.I did not hear any mention of moving the owner or manager to another store locationSo with that I will never give Scraps my business again!
Initial Business Response /* (1000, 5, 2018/02/03) */
As one of the owners of Scraps Dog Company, I am sorry and ashamed that this incident happened. I have reviewed our policies and procedures regarding these types of situations with all Scraps employees. The two-people mentioned in this...
incident have been given extra counseling to ensure that this will never happen to anyone visiting our store again. I am having a comprehensive employee handbook drafted to make sure that all present and future employees will understand my expectations for serving our customers. Finally, we are checking and verifying pricing on every item in the store to ensure accuracy, so we do not repeat this mistake again. I am sorry for the way she was mistreated, it will not happen again.
Initial Consumer Rebuttal /* (3000, 7, 2018/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did forget one very important issue since the prices have been incorrect! That means Scraps has been over charging customers for quite some time! Where has the extra money gone too? Perhaps Scraps should be reported to the IRS for audit's as well.
I have supported Scraps for many years, and put up with their very unprofessional behaviors not only to myself but others.I did not hear any mention of moving the owner or manager to another store location. So with that I will never give Scraps my business again!