Scranton Animal Hospital

October 28, To Whom It May Concern:This letter is being written in response to your correspondence dated 10/21/regarding ID # [redacted] [redacted] was seen at our clinic with her rabbit named [redacted] on August 14, to discuss a lump on the chest [redacted] 's had previously been examined at [redacted] Animal Hospital on August 12, and their doctor's notes indicate surgical removal with biopsy had been recommendedThe client was looking for a second opinion as the mass had changed somewhat and [redacted] fell over on his side that morning,Upon examination all parameters were found to be within limits but a 10mm x 15mm growth was found on the upper chest area, separate from the dewlapA fire needle aspirate of the cells of the mass was recommended and the owner agreedUpon examination of the slides, round clusters of cell populations were foundThere were a few Red Blood Cells, no White Blood Cells and no cyst material was foundThis finding would indicate a soft tissue mass as opposed to an abscess, Based on those findings we recommended surgical removal and biopsy of he mass to determine if cancer cells are present.The services were paid for and the client left the facility without scheduling the recommended Surgery.On September 26, ***'s mother [redacted] called to request a refund as she claimed [redacted] was taken to a rabbit specialist who told her the growth on the chest was for females that are ready to reproduceDuring that conversation it was explained that a refund would not be made as services were performed by the veterinarian as requested by her daughter [redacted] was brought here for a second opinion of a previously diagnosed mass, an examination was performed, an aspirate was recommended and her daughter [redacted] agreed to all services before they were performedWe stand behind the diagnosis, recommendation and services that were offered to this client and patientSincerely,Ellen B Practice Manager

I would highly recommendHighly knowledgeable doctor and friendly staffAlso reasonable priced services I give this doctor office a star ratingI am very happy with the staff and the doctors care for my animals

I would highly recommend. Highly knowledgeable doctor and friendly staff. Also reasonable priced services. I give this doctor office a 5 star rating. I am very happy with the staff and the doctors care for my animals.

October 28, 2014
To Whom It May Concern:This letter is being written in response to your correspondence dated 10/21/2014 regarding ID # [redacted].[redacted] was seen at our clinic with her rabbit named [redacted] on August 14, 2014 to discuss a lump on the chest. [redacted]'s had...

previously been examined at [redacted] Animal Hospital on August 12, 2014 and their doctor's notes indicate surgical removal with biopsy had been recommended. The client was looking for a second opinion as the mass had changed somewhat and [redacted] fell over on his side that morning,Upon examination all parameters were found to be within normal limits but a 10mm x 15mm growth was found on the upper chest area, separate from the dewlap. A fire needle aspirate of the cells of the mass was recommended and the owner agreed. Upon examination of the slides, round clusters of cell populations were found. There were a few Red Blood Cells, no White Blood Cells and no cyst material was found. This finding would indicate a soft tissue mass as opposed to an abscess, Based on those findings we recommended surgical removal and biopsy of he mass to determine if cancer cells are present.The services were paid for and the client left the facility without scheduling the recommended Surgery.On September 26, 2014 [redacted]'s mother [redacted] called to request a refund as she claimed [redacted] was taken to a rabbit specialist who told her the growth on the chest was normal for females that are ready to reproduce. During that conversation it was explained that a refund would not be made as services were performed by the veterinarian as requested by her daughter. [redacted] was brought here for a second opinion of a previously diagnosed mass, an examination was performed, an aspirate was recommended and her daughter [redacted] agreed to all services before they were performed.
We stand behind the diagnosis, recommendation and services that were offered to this client and patient.
Sincerely,Ellen B. 
Practice Manager

I would highly recommend. Highly knowledgeable doctor and friendly staff. Also reasonable priced services. I give this doctor office a 5 star rating. I am very happy with the staff and the doctors care for my animals.

Review: My daughter took her pet rabbit to this vet for a lump under its neck, the doctor said it was a tumor and collected 100 dollars from her to test the tumor. Said it would be 300 dollars to remove it. He has been working with rabbits for 30 years. Took her to another vet who said anyone who has been working with rabbits would know it is called a dewlap something that all rabbits grow when they reach reproduction age. The Scranton Animal Hospital knew this and refused to give back my daughters money.Desired Settlement: Only that she would receive her 100 dollars back

Business

Response:

October 28, 2014To Whom It May Concern:This letter is being written in response to your correspondence dated 10/21/2014 regarding ID # [redacted].[redacted] was seen at our clinic with her rabbit named [redacted] on August 14, 2014 to discuss a lump on the chest. [redacted]'s had previously been examined at [redacted] Animal Hospital on August 12, 2014 and their doctor's notes indicate surgical removal with biopsy had been recommended. The client was looking for a second opinion as the mass had changed somewhat and [redacted] fell over on his side that morning,Upon examination all parameters were found to be within normal limits but a 10mm x 15mm growth was found on the upper chest area, separate from the dewlap. A fire needle aspirate of the cells of the mass was recommended and the owner agreed. Upon examination of the slides, round clusters of cell populations were found. There were a few Red Blood Cells, no White Blood Cells and no cyst material was found. This finding would indicate a soft tissue mass as opposed to an abscess, Based on those findings we recommended surgical removal and biopsy of he mass to determine if cancer cells are present.The services were paid for and the client left the facility without scheduling the recommended Surgery.On September 26, 2014 [redacted]'s mother [redacted] called to request a refund as she claimed [redacted] was taken to a rabbit specialist who told her the growth on the chest was normal for females that are ready to reproduce. During that conversation it was explained that a refund would not be made as services were performed by the veterinarian as requested by her daughter. [redacted] was brought here for a second opinion of a previously diagnosed mass, an examination was performed, an aspirate was recommended and her daughter [redacted] agreed to all services before they were performed.We stand behind the diagnosis, recommendation and services that were offered to this client and patient.Sincerely,Ellen B. Practice Manager