Scout50

Dear [redacted] ,Scouttakes great lengths to ensure all of our clients know exactly what work we are doing for them from month to monthUpon signing up for your Connect program you were sent login information to our Online Dashboard, which tracks all of our work and your statsAfter days we have synced premium directories across the internet with accurate and content rich business informationIn addition our work has helped you move up to the top of the first page for a search of your serviceWe have examined our money back guarantee for any possible refunds and have found that you are not eligibleWe only provide refunds if you do not meet our minimum standard results by days, which are at least out of of the following criteria:- Found on the first page for a search of your service on Google- Google Listing views a month- website hits a month- tracked calls a monthYour account produced at least or more of these criteriaWe also are unable to refund any charges as all of our work is permanentHowever we do want all of our clients to be happyDespite having meet our minimum standard results we can offer you month of free service for your Connect program.? Thank you for choosing Scout!?

My name is [redacted] I had Scoutmake my website and do my online marketing about two years agoAnd still use themThey're amazing! I wish I could tell you all the problems my RV park was having! They're service literally saved my businessI started getting way more calls and still get more and more calls to this dayBut what's more I was able to listen to calls my managers were taking on my dashboardThat is the only way I knew they were trying to sabotage my businessI was able to get rid of them and replace them with wonderful peopleI feel Blessed to have found ScoutCouldn't be happier with them!

Dear ***,Scoutmaintains a high standard of transparencyAll terms were agreed to on a recorded lineYou also received confirmation of our services and terms in your confirmation letter upon signing up for your Connect programYour scoutsite and tracking number are completely removedAttached is a screenshot of the first page results you have received from our work as well as a screenshot of your Google ListingAlthough we have cancelled your account completely, we stand by our work and your results and are happy to change any picture you deem as irrelevant to your practicePlease feel free to email us at [email protected] with pictures you would like on your listing

Short and sweetI signed upThey got me from bfe to the first firearms training service you see in a state wide searchWish you could see my website hitsThese guys are the real deal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The "recorded line" never mentioned a SEPARATE website or alternate phone number for my office to be postedThe " package" listed on the email confirmation NEVER mentioned a SEPARATE website or alternate phone number, eitherIt just stated it would help " boost " my image on google by updating the reviews on lineWhen I discovered the SEPARATE site and number, I immediately contacted SCOUTusThis was in January It was several months AFTER that it finally got removedI had to spend hours on the phone and sending emails,and finally locate the host server for the website SCOUTus put up, get a DMCA request and then and only then, you were forced to change the informationNo one has ever replied to my requests for alternate pictures, images, etc on the " ad" you have about my office on GoogleI want it removed completely! I have lost income from clients who tried to contact me, and thought they had, by emailing on the website that SCOUTus put upMost of those messages, I never recieved!! This just created a bad image and reputation of my clinic for " failure" to respond to an appointment request that I never even knew about! The least SCOUTus could do is reimburse me for the amount I paid in for all the damage to my reputation, loss of potential clients, and information posted, against my request, on a website that I did not authorize.
*** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***
Regards,
Dr *** *** * *** **

All claims made by this customer are falseWe maintain a high standard of transparency of who we are on each phone callIn addition to stating our business name through out each phone call and in the disclaimer we also send a text authorization to their cell phone in which they must text back that
they understand the terms and service and agreeThe $charge is a one time set up fee and when the client called to cancel she was offered a separate, voluntary program that would improve her online presence which costs $a monthWe do not hang up on any clientThis client has been cancelled and refunded $and we have made certain she will never be called by us again

Dont do it!!! Nightmare to say the least!!
It's a scam to get your $I was not told there was only day refund policy....who does that? Especially when they told me it would take days to get a google postcard in the mail with a pin number...then I was supposed to call back to start enrollmentWhich when I did try to contact them I could not get through, one of the times I spoke with someone they asked me if I was talking about my house listing like I was trying to sell a house....I actually had to ask if this was scout I was calling!! She said someone would call me back as I was asking about my enrollmentmultiple issues arose then in trying to have someone contact me.by that time they have your money and your credit card informationI also found out after the fact its a monthly subscription service! Found out the service (google business listing) they are offering is freeIt is free to advertise your business on googleCurrently In the process of trying to get my money back! If a company cant stand behind a dissatisfied customer why do business with them!! Dont do it!!

All claims made by this customer are falseWe maintain a high standard of transparency of who we are on each phone callIn addition to stating our business name through out each phone call and in the disclaimer we also send a text authorization to their cell phone in which they must text back that
they understand the terms and service and agreeThe $charge is a one time set up fee and when the client called to cancel she was offered a separate, voluntary program that would improve her online presence which costs $a monthWe do not hang up on any clientThis client has been cancelled and refunded $and we have made certain she will never be called by us again

This complaint is falseScoutdoes not continually call any consumer once they have requested to have the calls stop or if they press when calling our numberIt is possible the client is confusing us with many other marketing companies that are likely calling themWe have put their number on
our DNC list and will never call a gain

Dear ***,You authorized scout to build your connect program on a recorded lineThe confirmation email does in fact list the service provided with the Connect program - which includes a Lead generation Scousite and call tracking number - among other featuresWe understand your frustration in feeling like you did not agree to these services, but they were outlined on your phone call and in your confirmation emailWe cannot refund all your funds as you did agree to pay Scoutin exchange for permanent work on your online presenceHowever we do want to do all we can to resolve this matter for youWe would like to offer to refund your last month of service for $We will send you complete ownership of your Google ListingScoutwill not remove any work on your listing, and will provide extra keyword optimization for you before we hand complete control of your listing over to youPlease let us know if this is a satisfactory resolution for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The "recorded line" never mentioned a SEPARATE website or alternate phone number for my office to be postedThe " package" listed on the email confirmation NEVER mentioned a SEPARATE website or alternate phone number, eitherIt just stated it would help " boost " my image on google by updating the reviews on lineWhen I discovered the SEPARATE site and number, I immediately contacted SCOUTusThis was in January It was several months AFTER that it finally got removedI had to spend hours on the phone and sending emails,and finally locate the host server for the website SCOUTus put up, get a DMCA request and then and only then, you were forced to change the informationNo one has ever replied to my requests for alternate pictures, images, etc on the " ad" you have about my office on GoogleI want it removed completely! I have lost income from clients who tried to contact me, and thought they had, by emailing on the website that SCOUTus put upMost of those messages, I never recieved!! This just created a bad image and reputation of my clinic for " failure" to respond to an appointment request that I never even knew about! The least SCOUTus could do is reimburse me for the amount I paid in for all the damage to my reputation, loss of potential clients, and information posted, against my request, on a website that I did not authorize.
*** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***
Regards,
Dr *** *** * *** **

Dear ***,Scoutmaintains a high standard of transparencyAll terms were agreed to on a recorded lineYou also received confirmation of our services and terms in your confirmation letter upon signing up for your Connect programYour scoutsite and tracking number are completely removedAttached
is a screenshot of the first page results you have received from our work as well as a screenshot of your Google ListingAlthough we have cancelled your account completely, we stand by our work and your results and are happy to change any picture you deem as irrelevant to your practicePlease feel free to email us at [email protected] with pictures you would like on your listing

Dear ***,Scouttakes great lengths to ensure all of our clients know exactly what work we are doing for them from month to monthUpon signing up for your Connect program you were sent login information to our Online Dashboard, which tracks all of our work and your statsAfter days we
have synced premium directories across the internet with accurate and content rich business informationIn addition our work has helped you move up to the top of the first page for a search of your serviceWe have examined our money back guarantee for any possible refunds and have found that you are not eligibleWe only provide refunds if you do not meet our minimum standard results by days, which are at least out of of the following criteria:- Found on the first page for a search of your service on Google- Google Listing views a month- website hits a month- tracked calls a monthYour account produced at least or more of these criteriaWe also are unable to refund any charges as all of our work is permanentHowever we do want all of our clients to be happyDespite having meet our minimum standard results we can offer you month of free service for your Connect program.? Thank you for choosing Scout!?

Dear [redacted],Scout50 takes great lengths to ensure all of our clients know exactly what work we are doing for them from month to month. Upon signing up for your Connect program you were sent login information to our Online Dashboard, which tracks all of our work and your stats. After 90 days we...

have synced 50 premium directories across the internet with accurate and content rich business information. In addition our work has helped you move up to the top of the first page for a search of your service. We have examined our money back guarantee for any possible refunds and have found that you are not eligible. We only provide refunds if you do not meet our minimum standard results by 90 days, which are at least 2 out of 4 of the following criteria:- Found on the first page for a search of your service on Google- 100 Google Listing views a month- 25 website hits a month- 10 tracked calls a monthYour account produced at least 2 or more of these criteria. We also are unable to refund any charges as all of our work is permanent. However we do want all of our clients to be happy. Despite having meet our minimum standard results we can offer you 1 month of free service for your Connect program. Thank you for choosing Scout!

This complaint is false. Scout50 does not continually call any consumer once they have requested to have the calls stop or if they press 2 when calling our number. It is possible the client is confusing us with many other marketing companies that are likely calling them. We have put their number on...

our DNC list and will never call a gain.

Dear [redacted],Scout50 maintains a high standard of transparency. All terms were agreed to on a recorded line. You also received confirmation of our services and terms in your confirmation letter upon signing up for your Connect program. Your scoutsite and tracking number are completely removed. Attached...

is a screenshot of the first page results you have received from our work as well as a screenshot of your Google Listing. Although we have cancelled your account completely, we stand by our work and your results and are happy to change any picture you deem as irrelevant to your practice. Please feel free to email us at [email protected] with pictures you would like on your listing.

Dear [redacted],Scout50 takes great lengths to ensure all of our clients know exactly what work we are doing for them from month to month. Upon signing up for your Connect program you were sent login information to our Online Dashboard, which tracks all of our work and your stats. After 90...

days we have synced 50 premium directories across the internet with accurate and content rich business information. In addition our work has helped you move up to the top of the first page for a search of your service. We have examined our money back guarantee for any possible refunds and have found that you are not eligible. We only provide refunds if you do not meet our minimum standard results by 90 days, which are at least 2 out of 4 of the following criteria:- Found on the first page for a search of your service on Google- 100 Google Listing views a month- 25 website hits a month- 10 tracked calls a monthYour account produced at least 2 or more of these criteria. We also are unable to refund any charges as all of our work is permanent. However we do want all of our clients to be happy. Despite having meet our minimum standard results we can offer you 1 month of free service for your Connect program. 
Thank you for choosing Scout!

Dear [redacted],You authorized scout to build your connect program on a recorded line. The confirmation email does in fact list the service provided with the Connect program - which includes a Lead generation Scousite and call tracking number - among other features. We understand your frustration in feeling like you did not agree to these services, but they were outlined on your phone call and in your confirmation email. We cannot refund all your funds as you did agree to pay Scout50 in exchange for permanent work on your online presence. However we do want to do all we can to resolve this matter for you. We would like to offer to refund your last month of service for $169. We will send you complete ownership of your Google Listing. Scout50 will not remove any work on your listing, and will provide extra keyword optimization for you before we hand complete control of your listing over to you. Please let us know if this is a satisfactory resolution for you.

All claims made by this customer are false. We maintain a high standard of transparency of who we are on each phone call. In addition to stating our business name through out each phone call and in the...

disclaimer we also send a text authorization to their cell phone in which they must text back that they understand the terms and service and agree. The $199 charge is a one time set up fee and when the client called to cancel she was offered a separate, voluntary program that would improve her online presence which costs $169 a month. We do not hang up on any client. This client has been cancelled and refunded $199 and we have made certain she will never be called by us again.

Short and sweet. I signed up. They got me from bfe to the first firearms training service you see in a state wide search. Wish you could see my website hits. These guys are the real deal.