Scotts Painting and Decorating

L'impasse is a COUTURIER BOUTIQUE THAT SPECIALIZES IN CUSTOM MADE GARMENTS. OUR STORE POLICY REQUIRES CLIENTS TO MAKE A FIFTY PERCENT DEPOSIT ON GARMENTS TO INSTILL FOR ALL TRANSACTIONS.THE STORE POLICY RESTRICTS ALL CASH AND CREDIT CARD REFUNDS. A STORE CREDIT WILL BE GIVEN IN LIMITED CASES WITH IN...

7 DAYS OF PURCHASE AT THE DISCRETION OF MANAGEMENT. Our store policy is clearly posted inside boutique as well as on the very bottom of every invoice giving to each client when they make a purchase or leave a deposit. I hope this clears up the issue that the young lady complained about. I sent her a very detailed message in regards to her issue. The young woman made a deposit in 2016 and tried to rectify in 2017. Our store policy address this directly and clearly. We are always willing to work with our clients and we appreciate the business greatly. We wish her all the best.Thank YouLimpasse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was informed that no one would begin making the dress until at least 50% of the total cost was given. The dress I looked at cost $700,I believe, and my deposit was only $180. The signs in the store did not specify about down payments nor did anything on the receipt I was given.  I realized that quite sometime had passed since the original transaction which is why I had no problem putting that towards a new piece or paying for the cost of the material if it had already been ordered. I have never received a response from the store other than through Instagram Direct Message where I was told that my email had been responded to- it had not.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]