Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to respond to [redacted] complaint, Complaint ID [redacted] The customer indicates that he called numerous times and left voicemailsWe have no received calls from [redacted] or voicemails from this phone numberWe use Mitel Oaisys to keep phone records, and Desk by Salesforce to keep voicemailsWe never delete records from either of these We do not have any emails from [redacted] @mac.comWe use Desk by Salesforce to view emails, and never delete recordsThe customer confusingly stated that “The jacket was worn a couple of times during the winter and put away till this winter”Since there has only been one winter since the reported purchase date, I cannot follow the timeline We communicated one time with the customer, and on none of the dates he said he contacted usThe customer used our LiveChatInc feature to speak to one of our representatives on February 5thThe transcript is attached as a PDF These records show that the customer did not reach out to us on the dates he provided:Talked to Company: 1/4/2017Talked to Company (2nd): 1/13/2017Talked to Company (3rd): 2/2/ Conversely, the customer spoke to one of our customer service representatives a few hours before making this claim, and said he has no recollection of the dates he contacted usThis is in the LiveChat transcript attachedHe said that one was on a weekend, and the others were weekdaysNone of the dates that he listed is a weekend In the LiveChat transcript, you’ll see that the customer says that his grandmother, [redacted] , purchased the item on QVCHe provided the purchase date 3/24/in this complaintWhile our products have been sold on QVC in the past, the most recent was in and they did not sell this jacketNo one could have purchased this item from QVC ever, and no one could have purchased a SCOTTeVEST product on QVC since Under the assumption that he might be mistaken, and his grandmother purchased the item from our site instead of QVC, I searched all order history for the purchase he claims was made on 3/24/I searched for orders placed with the last name “***” From January until June 2016, and there are no orders for either “ [redacted] ” or “ [redacted] ”, or orders with the last name “***” for the Revolution Plus Jacket I expanded the search, eliminating the date rangeI found that the customer purchased the item on March 8, 2013, which is far outside our 2-year warrantyA different phone number is listed in that order, [redacted] I searched our voicemails and call logs, and we have not received any calls from this number The next piece of information is the purchase price [redacted] paid for this item with his Mastercard ending in ***, and the complete charge for the item, less shipping, was $120.00, not $I have attached this invoice as a PDF for your review None of the information in [redacted] s account is corroborated by any of the extensive records that we keepIn fact, quite the opposite ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] P.SThanks so much for the timely followup and assistance to close this matter!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to respond to [redacted] complaint, Complaint ID [redacted] The customer indicates that he called numerous times and left voicemailsWe have no received calls from [redacted] or voicemails from this phone numberWe use Mitel Oaisys to keep phone records, and Desk by Salesforce to keep voicemailsWe never delete records from either of these We do not have any emails from [redacted] @mac.comWe use Desk by Salesforce to view emails, and never delete recordsThe customer confusingly stated that “The jacket was worn a couple of times during the winter and put away till this winter”Since there has only been one winter since the reported purchase date, I cannot follow the timeline We communicated one time with the customer, and on none of the dates he said he contacted usThe customer used our LiveChatInc feature to speak to one of our representatives on February 5thThe transcript is attached as a PDF These records show that the customer did not reach out to us on the dates he provided:Talked to Company: 1/4/2017Talked to Company (2nd): 1/13/2017Talked to Company (3rd): 2/2/ Conversely, the customer spoke to one of our customer service representatives a few hours before making this claim, and said he has no recollection of the dates he contacted usThis is in the LiveChat transcript attachedHe said that one was on a weekend, and the others were weekdaysNone of the dates that he listed is a weekend In the LiveChat transcript, you’ll see that the customer says that his grandmother, [redacted] , purchased the item on QVCHe provided the purchase date 3/24/in this complaintWhile our products have been sold on QVC in the past, the most recent was in and they did not sell this jacketNo one could have purchased this item from QVC ever, and no one could have purchased a SCOTTeVEST product on QVC since Under the assumption that he might be mistaken, and his grandmother purchased the item from our site instead of QVC, I searched all order history for the purchase he claims was made on 3/24/I searched for orders placed with the last name “***” From January until June 2016, and there are no orders for either “ [redacted] ” or “ [redacted] ”, or orders with the last name “***” for the Revolution Plus Jacket I expanded the search, eliminating the date rangeI found that the customer purchased the item on March 8, 2013, which is far outside our 2-year warrantyA different phone number is listed in that order, [redacted] I searched our voicemails and call logs, and we have not received any calls from this number The next piece of information is the purchase price [redacted] paid for this item with his Mastercard ending in ***, and the complete charge for the item, less shipping, was $120.00, not $I have attached this invoice as a PDF for your review None of the information in [redacted] s account is corroborated by any of the extensive records that we keepIn fact, quite the opposite ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] P.SThanks so much for the timely followup and assistance to close this matter!!!