Scott's Coach Works, Inc.

Again, we are sorry that Ms*** experience with Scott’s Coach Works has been less than 100% satisfactory. We work hard to try to make each and every customer’s experience with our business a positive one and regret that Ms*** is not satisfiedAs it is our commitment to bring Ms*** vehicle back to its pre-accident condition, our Manager and Owner met with Ms*** to assure her that we will stand behind our work and are willing to resolve the issues. Ms*** is the one that has stated that she is unwilling to work with usScott’s Coach Works has gone above and beyond for Ms***, fixing wear and tear items not related to the accident at our own expense. An example of this is the dome light dimmer switch that we now have in stock and would be happy to installWe at Scott’s Coach Works will stand behind our work and warranty. However, our warranty does not include paying other body shops to do work on a vehicle we repaired. At this point in time, Ms*** still owes us $that Allstate insurance sent to her that was for part of her additional unrelated repair on the rear bumper and $for a hood vent grill that she asked us to order and replace as a customer pay itemWe agreed to install the hood vent grill at no charge so that balance owing on that is only the part and tax. The total owing at this time is $436.18. If there is anything Scott’s Coach Works can do to help assist Ms***, we are more than willing to work with her but she must be willing to work with us in order for us to address her concerns

Hi.First off, based on Scott's Coach Works being one of two Mercedes Benz certified collision centers in AZ,also through Scott's Coach Works own confident assuredness and advertising of their own ability to hold these high standards, ensuring the public can trust Scott's Coach Works can perform top quality repairs on one's car, in addition to being listed as an approved high quality independent bodyshop and personally assuring me they could/would completely repair my car...NEVER ONCE DID ANYONE FROM SCOTT'S COACH WORKS INFORM ME, OR ALLSTATE INSURANCE COMPANY, MY CAR COULD NOT BE REPAIRED/RESTORED BACK TO THE CONDITION MY CAR WAS IN BEFORE MY CAR WAS WRECKED....Not on November 9th, 2015, nor when I brought my car back to Scott's Coach Works on December 11th, If anyone would have known, just how extensive damage to a car is and what or what cannot be repaired it would be a collision center...So now why (after all of this time) is Scott's Coach Works trying to use the original damage to my car as an excuse as to why they did shoddy repairs?If Scott's Coach Works had taken the repairs to my car seriously, it wouldn't have gone this far As far as my car being a 2007, MrS*** and MrM*** both said my car is in really good shape, my own insurance agent said I have a car that is highly sought after based on the great shape my car is in, Allstate Insurance Company, actually paid me above the fair market value, based on the impeccable shape my car is in!

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
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*** ***

We are sorry that Ms*** experience with Scott’s Coach Works has been less than 100% satisfactory We work hard to try to make each and every customer’s experience with our business a positive one and regret that Ms*** is not satisfied.Ms*** vehicle arrived at our shop
originally on November 9, Allstate, the insurance company involved, deemed that the damage was so extensive that the car was a total loss on November 18th Ms*** chose to keep the car, negotiated with Allstate and took it to another body shop to have it repaired She became unhappy with the work being performed at the other body shop and brought the car back to Scott’s Coach Works to be repaired on December 11, as a “customer pay” repair The repair was done and Ms*** picked up her car on January 29, 2016.On Saturday, January 30th, we received an email from Ms*** with a list of items that she found unacceptableOn February 2nd, we received a second email from Ms*** with additional items that were unsatisfactory to her.Our Manager met with Ms*** and assured her we stood behind our work and were willing to resolve the issues An appointment was scheduled for her to bring her car back to us on March 7th We obtained a rental car at our expense, including a portable GPS as requested, for Ms*** use while we addressed her concerns with the repair Ms*** picked up her car on March 11th Our Manager reviewed her written list of issues with her and she was not satisfied with some of the items On March 21st, we received another email from Ms*** which she indicated that she was following up on issues that she was not satisfied with or were incomplete from her list.We scheduled another appointment for Ms*** to bring her car back in for the follow up items on April 11th Again, we obtained a rental car at our expense for her use while we addressed her concerns Ms*** had a written list of issues, some from the first list that were not satisfactory to her and some new Our Manager reviewed the list with her when she picked up her car on April 18th One part, a dome light dimmer switch had not been received at the time she got her car back That part has now been received and we are willing to install it for her On April 22nd, we received another email in which she indicated that she had remaining issues, one of which is the dome light dimmer switch that were still unacceptable to her She further indicated “Anyway, Scotts Coach Works has been given more than enough time and chances by me to get it right, I no longer trust any of you from Scotts Coach Works to touch my car, it’s like leaving your child with a known child molester…..They can’t be trusted, you all can’t be trusted with my car out of my presence.” She indicated she was going to go to another body shop and tell them to supplement the cost to us to get her car fixed to her satisfaction We at Scott’s Coach Works stand behind our work and warranty However, our warranty does not include paying for others to do work on a vehicle we repaired We have worked diligently to satisfy Ms*** list of issues Her vehicle is a and some of the items she is asking us to fix are simply not accident related, they are wear and tear An example of one item is the fact the the “N” for the neutral position is wearing off We have fixed numerous items over and above the collision damage in any effort to appease Ms*** At this point in time, she still owes us $that Allstate insurance sent to her that was for part of her repair We would be happy to install the dome light dimmer switch that we now have in stock

Have Contacted *** *** Scott's coach Works Incwe have decided to pay for the seat replacementshe is scheduled in with the top shop to have the repairs done