Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenienceOur goal is to try to deliver to the customer next dayTo accomplish that, we sometimes are not able to stop a shipment from being loaded on a truck and shippedAs well, we are sometime unsuccessful to stop a delivery with the carrier since it is a next day deliveryWe did issue a credit for this purchase on 7/30; Credit number XXXXX for $We e-mailed a copy of the credit to the customer today for their recordsIt may take 3-business days for this to clear his charge account
Quill apologizes for this inconvenience We did contact the customer to discuss the free handling fee for order over $and where this is stated on the site We did credit the customer the $ Explained the credit will take a couple days to be back on the credit card We apologize for this disappointing experience Dec - reviewed the acct and see cm#was issued on Dec/for the handling fee + tx in the amt of $ -called cx & apologized, advised of the credit, educated as well that orders under $do normally have that handling fee of $and explained ways to avoid the charge - advised cx that she should see that cm in 4-business days (after the 9th Dec) to the credit card chargedgave my personal contact info if does not see it by start of next week to contact me -sent her an email copy of the cm & an apology gift for the inconvenience/disappointment in her first ordercx very pleased with resolution and thanked us for the prompt response to resolve the situationCONSIDERED CLOSED
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for the experience you had when calling into our customer service teamOur intent is to provide the best in class experienceWe reached out to the customer to get the time and date of the callOnce we had that information, we were able to listen to the call and coach the Customer Service Representative to eliminate this from occurring in the futureThank you for taking the time to let us know about this experienceI am confident future calls into our center will not disappoint you
Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceAs a precaution to protect all of our customers, our credit department required certified funds in order to release this order to our customerWe will be glad to release the order once the funds are secured
Initial Business Response / [redacted] (1000, 10, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes the original order was canceledWe made an accommodation due the delayWe re-entered the order for the bookcaseThe order is on hold pending the approval from the customerA pre-payment from the customer is required to release this orderIf the customer accepts the orders, we will release the order once the payment is received
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenience$was placed back on Customer's [redacted] card on Please review and let me know if there is any other information needed
Quill is famous for the switch and bait maneuver on promo itemsThey advertise one items as free with purchase and then substitute the item with a smaller less expensive and lower quality incentive giftThis is a reoccurrence on a daily basisThe practice has gone on for several years with quill
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com According to our records and payment history, there was a request for the credit to go to the card initially on Sept but on Sept the customer called in and a 2nd request for the credit was completedOn Sept 21st, the credit was adjusted/posted back to the credit card to the bankThen, on Sept, the customer called back to verify and again was informed that the credit indicated back to credit card on September 21stWe followed up with our accounts receivable department today and re-verified the above info to be accurate - that we had advised the bank of the credit to the [redacted] The A/R department also stated that some banks can take up to days to put it back on the customer card A rep from my team has tried to reach out to the customer today to discuss any other issues they may be havingThe customer was not available but we left our number to contact us at their earliest convenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The rep that called did not leave a call back number and promised an email but failed on that was wellBottom line, I received my refund finally and don't want to drag this on and worry about it anymoreIt was resolved, albeit terribly handled
Quill apologizes for this inconvenience We will reinstate this order for the [redacted] size="3"> We are currently out of stock that is available to allocate to new orders on this item Stock does come and may be allocated to orders We release backorders based on the when the backorder was taken so the customer with the oldest backorder will get the product as it becomes available We will reinstate the order, but it will be in a backorder status until more stock arrives Current expected available dates are March 4-across our warehouses Once stock is received and available, your order will be released depending on where your order is in the backorder line
Quill apologizes for this inconvenience The issue regarding the missing carton should have been resolved very quickly We did issue a credit for the missing product on January It may take up to week to be back on your credit card account A customer service specialist reached out to the customer today to see if there was a replacement order we can place for the missing itemsShe left her number along with sending an e-mail directly to the customer with what has transpired with settling this account and shipment Please have the customer contact the number left in the e-mail and we will insure this customer’s issues are resolved
I do not recomend buying products from quill.comI came across the website searching for a printer, which they had on saleSo I put in the order while the deal was still good for $(Original price $129.99)Then I found a better deal the following day so I went to the website for cancelation -- no order was foundOkay, I thought, maybe I didn't go through the whole process so I don't have to cancelWrong! Two days later, a confirmation email was sent, and I was charged full price ($129.99) for it saying the order was placed on the same day as the confirmation email, TWO DAYS LATERI was cheated $30+ and on top of that, you cannot cancel onlineThere is no such optionI had to call them, who then tell me that the order has been processed for shipping and that it was "too late to cancelMeanwhile, my account still says "order placed." It was just apparently placed yesterdayI'll give them the benefit of the doubt that the order status hasn't been updatedHowever, charging me and placing an order on a different day than the time I actually placed the order cannot be legalIn addition, they charged me full price instead of the marketed marked down price on the day of the actual orderNeedless to say, they will get a return from meNEVER BUYING HERE AGAIN
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceI checked into this customer account and requestI show a credit of $was processed on 7/28; credit # [redacted] There may be a couple day delay for the transaction to clear the credit card due to standard processing timePlease let us know if there is anything else we can do
Initial Business Response / [redacted] (1000, 11, 2015/05/26) */ Quill apolgizes for this inconvenienceWe try to protect all of our customers from fraudlent activityThe most recent orders on this account were canceled as suspected fraud due to [redacted] being shipped to a residence in FL and billing to another residence in AZThere is limited information on the business in AZ and their website redirects to spektrumglobal.com which claims Beyond Digital was acquired on 1/1/We understand that accounts can have multiple ship to and bill to addresses, but the actions were done to protect our customersIf the customer would like to order, we would be able to process with a pre-payment
Emailed quill.com on their website regarding misleading product information xxxxxxxxxx "Why do you not use Specific Manufacturer Model Numbers on Chef's Choice Premium Electric Food Slicers? http://www.edgecraft.com/page2e.html This doesn't allow the customer to know exact model he is purchasing Very MisleadingYou have TWO "Chef's Choice PREMIUM Electric Food Slicers", both made by [redacted] but at TWO Very Different Prices A person could see & purchase the lower priced model (?609) thinking they were buying the higher quality model (? XXX-XXX) ??? A+ Revdex.com rating ??? xxxxxxxxxx QUILL.COM - http://www.quill.com/slicers-peelers-graters/cbs/XXXXXX.html?cm_mmc=SEM_PLA_CB_(...⇄ Choice EdgeCraft Premium Electric Food Slicer" "Item # 901-WYFXXXXXXXX Model # CCE1155" which sells for $79.99) -and then- http://www.quill.com/meat-preparation-equipment/cbs/XXXXXX.html?effort_code=901&...⇄ Choice Premium Electric Food Slicer" "Item # 901-WYFXXXXXXXX Model # CCE1035" which sells for $129.95) Both are from the EdgeCraft's Chef'sChoice line (Manufacturer Model Numbers 609, 610, 615, 630, 632, 640, 645, 662, 667) at http://www.edgecraft.com/page2e.html
I've been a Quill customer for yearsI received a $off coupon from Quill last OctoberThe coupon was good fro an order of $or moreI needed a computer for my daughter so I placed an order for the computer in hopes of using the coupon, the coupon didn't apply to electronics that order was for $I also needed a printer and some inkI placed an order for the printer and ink minutes later and the coupon was accepted and the $credit printed on my invoiceThat order was for $and the invoice printed for $144.14, with the coupon credit and the sales tax savingsI purchased these items on Quill's open account programWhen I received the bill for the printer it was for the full amount of $When I called Quill to bring their attention to the over charge of $they told me since I placed the order minutes previous to this order, I know longer met the criteria of not placing an order for months or being a new customer, even though my receipt printed with my $discountThis business practice is known as the old bait and switchI've been a loyal paying customer for more than years and I'll never make another purchase from Quill [redacted] offers the exact same service
Initial Business Response / [redacted] (1000, 6, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenience when our sales rep visited your officeWe contacted the customer and advised this was being addressed directlyWe asked for the approxtime and date of the call so we could track the call to listen and try to avoid this situation from occurring in the futureWe did issue credit for the entire purchaseAgain, we apologize that this situation occurred and thank the customer for bringing to our attention so we can avoid this from occurring in the future
Complaint: [redacted] I am rejecting this response because: I truly cannot agree with you on anything you've mentioned in your previous responseThe fact is that my shipping date has been postponed againI do not think you intent to ship the product when available, instead, I think you meant if it is ever availableYou mentioned that your front line associates have limited visibility to real-time inventoryI'm not sure how you manage to say that without feeling even a little ashamedWhy could your associates give promised shipping date and comment about "the product is available in our NY warehouse" if they only have limited visibility? Don't they even represent your company? Aren't your company responsible for your associates' comments? This is NOT an order that was backordered when I ordered the productI only chose to order it because it is available in your "NY warehouse" according to your associates! Of course I can cancel itBut the point of this claim is I want you guys to honor my orderYou guys are clearly trying to make me cancel by postponing my shipping date over and over again, and this is the main reason of this claimIf this is the way you are processing order and doing customer service, you are not qualify for the A+ rating hereAgain, your inventory is not my issueI filed this claim to seek a solutionTry find a solution to honor my order instead of whining about your inventory and postponing my shipping date again Sincerely, [redacted] **
This is a really really bad company: untrustworthy, dishonest, inpossible to get assistance from, and customer service is rude and arrogantI have ordered timesThe first 2, they cancelled without notice (though they said they did--pretext "we can't ship when the shipping address is different from the billing address...?? then why do you ask?? The 3rd, with the addresses the same, they simply cancelled w/o noticeWhen I tried to sign in, my e-mail had been removed from their system I have to wonder what they are a front forThey are hideousAnd stupid
the signed documents are provided from the carrier that delivered the product We had previously credited all but one shipment A Quill rep was in touch with the customer regarding thisThe credit was processed yesterday in our system It may take up to 5-business days for the customer to see the credit on their account
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenienceOur goal is to try to deliver to the customer next dayTo accomplish that, we sometimes are not able to stop a shipment from being loaded on a truck and shippedAs well, we are sometime unsuccessful to stop a delivery with the carrier since it is a next day deliveryWe did issue a credit for this purchase on 7/30; Credit number XXXXX for $We e-mailed a copy of the credit to the customer today for their recordsIt may take 3-business days for this to clear his charge account
Quill apologizes for this inconvenience We did contact the customer to discuss the free handling fee for order over $and where this is stated on the site We did credit the customer the $ Explained the credit will take a couple days to be back on the credit card We apologize for this disappointing experience Dec - reviewed the acct and see cm#was issued on Dec/for the handling fee + tx in the amt of $ -called cx & apologized, advised of the credit, educated as well that orders under $do normally have that handling fee of $and explained ways to avoid the charge - advised cx that she should see that cm in 4-business days (after the 9th Dec) to the credit card chargedgave my personal contact info if does not see it by start of next week to contact me -sent her an email copy of the cm & an apology gift for the inconvenience/disappointment in her first ordercx very pleased with resolution and thanked us for the prompt response to resolve the situationCONSIDERED CLOSED
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for the experience you had when calling into our customer service teamOur intent is to provide the best in class experienceWe reached out to the customer to get the time and date of the callOnce we had that information, we were able to listen to the call and coach the Customer Service Representative to eliminate this from occurring in the futureThank you for taking the time to let us know about this experienceI am confident future calls into our center will not disappoint you
Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceAs a precaution to protect all of our customers, our credit department required certified funds in order to release this order to our customerWe will be glad to release the order once the funds are secured
Initial Business Response / [redacted] (1000, 10, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes the original order was canceledWe made an accommodation due the delayWe re-entered the order for the bookcaseThe order is on hold pending the approval from the customerA pre-payment from the customer is required to release this orderIf the customer accepts the orders, we will release the order once the payment is received
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenience$was placed back on Customer's [redacted] card on Please review and let me know if there is any other information needed
My company has been doing business with Quill for the last few years they have low prices and are very helpfulWe just made Quill our primary supplier
Quill is famous for the switch and bait maneuver on promo itemsThey advertise one items as free with purchase and then substitute the item with a smaller less expensive and lower quality incentive giftThis is a reoccurrence on a daily basisThe practice has gone on for several years with quill
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com According to our records and payment history, there was a request for the credit to go to the card initially on Sept but on Sept the customer called in and a 2nd request for the credit was completedOn Sept 21st, the credit was adjusted/posted back to the credit card to the bankThen, on Sept, the customer called back to verify and again was informed that the credit indicated back to credit card on September 21stWe followed up with our accounts receivable department today and re-verified the above info to be accurate - that we had advised the bank of the credit to the [redacted] The A/R department also stated that some banks can take up to days to put it back on the customer card A rep from my team has tried to reach out to the customer today to discuss any other issues they may be havingThe customer was not available but we left our number to contact us at their earliest convenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The rep that called did not leave a call back number and promised an email but failed on that was wellBottom line, I received my refund finally and don't want to drag this on and worry about it anymoreIt was resolved, albeit terribly handled
Quill apologizes for this inconvenience We will reinstate this order for the [redacted] size="3"> We are currently out of stock that is available to allocate to new orders on this item Stock does come and may be allocated to orders We release backorders based on the when the backorder was taken so the customer with the oldest backorder will get the product as it becomes available We will reinstate the order, but it will be in a backorder status until more stock arrives Current expected available dates are March 4-across our warehouses Once stock is received and available, your order will be released depending on where your order is in the backorder line
Quill apologizes for this inconvenience The issue regarding the missing carton should have been resolved very quickly We did issue a credit for the missing product on January It may take up to week to be back on your credit card account A customer service specialist reached out to the customer today to see if there was a replacement order we can place for the missing itemsShe left her number along with sending an e-mail directly to the customer with what has transpired with settling this account and shipment Please have the customer contact the number left in the e-mail and we will insure this customer’s issues are resolved
I do not recomend buying products from quill.comI came across the website searching for a printer, which they had on saleSo I put in the order while the deal was still good for $(Original price $129.99)Then I found a better deal the following day so I went to the website for cancelation -- no order was foundOkay, I thought, maybe I didn't go through the whole process so I don't have to cancelWrong! Two days later, a confirmation email was sent, and I was charged full price ($129.99) for it saying the order was placed on the same day as the confirmation email, TWO DAYS LATERI was cheated $30+ and on top of that, you cannot cancel onlineThere is no such optionI had to call them, who then tell me that the order has been processed for shipping and that it was "too late to cancelMeanwhile, my account still says "order placed." It was just apparently placed yesterdayI'll give them the benefit of the doubt that the order status hasn't been updatedHowever, charging me and placing an order on a different day than the time I actually placed the order cannot be legalIn addition, they charged me full price instead of the marketed marked down price on the day of the actual orderNeedless to say, they will get a return from meNEVER BUYING HERE AGAIN
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceI checked into this customer account and requestI show a credit of $was processed on 7/28; credit # [redacted] There may be a couple day delay for the transaction to clear the credit card due to standard processing timePlease let us know if there is anything else we can do
Initial Business Response / [redacted] (1000, 11, 2015/05/26) */ Quill apolgizes for this inconvenienceWe try to protect all of our customers from fraudlent activityThe most recent orders on this account were canceled as suspected fraud due to [redacted] being shipped to a residence in FL and billing to another residence in AZThere is limited information on the business in AZ and their website redirects to spektrumglobal.com which claims Beyond Digital was acquired on 1/1/We understand that accounts can have multiple ship to and bill to addresses, but the actions were done to protect our customersIf the customer would like to order, we would be able to process with a pre-payment
Emailed quill.com on their website regarding misleading product information xxxxxxxxxx "Why do you not use Specific Manufacturer Model Numbers on Chef's Choice Premium Electric Food Slicers? http://www.edgecraft.com/page2e.html This doesn't allow the customer to know exact model he is purchasing Very MisleadingYou have TWO "Chef's Choice PREMIUM Electric Food Slicers", both made by [redacted] but at TWO Very Different Prices A person could see & purchase the lower priced model (?609) thinking they were buying the higher quality model (? XXX-XXX) ??? A+ Revdex.com rating ??? xxxxxxxxxx QUILL.COM - http://www.quill.com/slicers-peelers-graters/cbs/XXXXXX.html?cm_mmc=SEM_PLA_CB_(...⇄ Choice EdgeCraft Premium Electric Food Slicer" "Item # 901-WYFXXXXXXXX Model # CCE1155" which sells for $79.99) -and then- http://www.quill.com/meat-preparation-equipment/cbs/XXXXXX.html?effort_code=901&...⇄ Choice Premium Electric Food Slicer" "Item # 901-WYFXXXXXXXX Model # CCE1035" which sells for $129.95) Both are from the EdgeCraft's Chef'sChoice line (Manufacturer Model Numbers 609, 610, 615, 630, 632, 640, 645, 662, 667) at http://www.edgecraft.com/page2e.html
I've been a Quill customer for yearsI received a $off coupon from Quill last OctoberThe coupon was good fro an order of $or moreI needed a computer for my daughter so I placed an order for the computer in hopes of using the coupon, the coupon didn't apply to electronics that order was for $I also needed a printer and some inkI placed an order for the printer and ink minutes later and the coupon was accepted and the $credit printed on my invoiceThat order was for $and the invoice printed for $144.14, with the coupon credit and the sales tax savingsI purchased these items on Quill's open account programWhen I received the bill for the printer it was for the full amount of $When I called Quill to bring their attention to the over charge of $they told me since I placed the order minutes previous to this order, I know longer met the criteria of not placing an order for months or being a new customer, even though my receipt printed with my $discountThis business practice is known as the old bait and switchI've been a loyal paying customer for more than years and I'll never make another purchase from Quill [redacted] offers the exact same service
Initial Business Response / [redacted] (1000, 6, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenience when our sales rep visited your officeWe contacted the customer and advised this was being addressed directlyWe asked for the approxtime and date of the call so we could track the call to listen and try to avoid this situation from occurring in the futureWe did issue credit for the entire purchaseAgain, we apologize that this situation occurred and thank the customer for bringing to our attention so we can avoid this from occurring in the future
Complaint: [redacted] I am rejecting this response because: I truly cannot agree with you on anything you've mentioned in your previous responseThe fact is that my shipping date has been postponed againI do not think you intent to ship the product when available, instead, I think you meant if it is ever availableYou mentioned that your front line associates have limited visibility to real-time inventoryI'm not sure how you manage to say that without feeling even a little ashamedWhy could your associates give promised shipping date and comment about "the product is available in our NY warehouse" if they only have limited visibility? Don't they even represent your company? Aren't your company responsible for your associates' comments? This is NOT an order that was backordered when I ordered the productI only chose to order it because it is available in your "NY warehouse" according to your associates! Of course I can cancel itBut the point of this claim is I want you guys to honor my orderYou guys are clearly trying to make me cancel by postponing my shipping date over and over again, and this is the main reason of this claimIf this is the way you are processing order and doing customer service, you are not qualify for the A+ rating hereAgain, your inventory is not my issueI filed this claim to seek a solutionTry find a solution to honor my order instead of whining about your inventory and postponing my shipping date again Sincerely, [redacted] **
This is a really really bad company: untrustworthy, dishonest, inpossible to get assistance from, and customer service is rude and arrogantI have ordered timesThe first 2, they cancelled without notice (though they said they did--pretext "we can't ship when the shipping address is different from the billing address...?? then why do you ask?? The 3rd, with the addresses the same, they simply cancelled w/o noticeWhen I tried to sign in, my e-mail had been removed from their system I have to wonder what they are a front forThey are hideousAnd stupid
the signed documents are provided from the carrier that delivered the product We had previously credited all but one shipment A Quill rep was in touch with the customer regarding thisThe credit was processed yesterday in our system It may take up to 5-business days for the customer to see the credit on their account