Scott Halsey's Kenpo Karate

Business states that they have sent these dvd's all over the nation and all over the world and have never experienced these issues beforeBusiness offered to resend a different set to consumer but consumer declinedThe reason for the non-refund of the amount paid is due to the fear that the
consumer may have burned these dvd's to his hard drive, made copies, and is now trying to ask for a refundAt this point business is still willing to provide consumer with a full replacement of the dvd's he had issues with

I am rejecting this response because: Complete and accusation that we "burned" the DVD's Please provide further proof to document based upon the assumptionFurther, I am unhappy with the quality, the service, and time and effort put into this purchase I do not wish to waste anymore of my time with this vendor or product There is not a "No Return" policy in place A full refund is in order here Please advise