Scotch Pines Dog Training

In response to the complain filed 01/13/A full refund was given to the clients 01/15/16, we did not receive the complain letter until 01/16/nor were we aware a complaint was going to be filedOur refund policy is clearly stated on our website and on the registration form when they sign up for class, a client may get a refund days before the beginning of class, as classes fill quickly we use the registration to hold their spot in classWe will waive our refund policy if clients are struggling financially or if unforeseen circumstances arise, we understand that things happen that can't always be planned forIn this instance the client came to the first class and asked for a refund several days after attending the first classWe were told in an email when asking for a refund that she did not think the training was right for her or her dog as they have never used this method before and would not be using it now, we send out a packet detailing our method about a week before classes beginThe complaint about not placing times in this instances does not apply as there is no way to possibly place the dog in that situationThe email also said she would only use the type of training, we came to find out, she will be teachingYou can see why we were concerned with the clients intentions in signing up for class and demanding a refund after the first class after finding out she is a dog trainer and has a business page set up on Facebook.When our business department attempted to contact the individual over the phone to discuss the situation they got a voicemail for a dog training business, they attempted to call several more times and left messages but never got a responseThey were later able to find the business's Facebook page as well, this is an issue because it is a company policy to not refund other dog trainers as we have had issues with trainers signing up for classes in the past, to either steal our information or find out about our classes and spread misinformation about them, then ask for their money backWith that being the case we initially chose not to refund the client, as if they are a trainer themselves, they should have been able to realize that our method is not the same as theirs and may not be right for themAfter we were finally able to discuss with the client their situation, we decided to give them a refund as they have not started taking any clients and were told they will not until at least the Summer of They were not entitled to a refund but it makes more sense to refund the money than have a disgruntled former customerWe were not aware they had already filed a complaint when they were refunded As you can see we did our best to determine the situation with the little information we had and tried to get all the information we couldWe are saddened that the client deiced to so hastily file a complaint rather than return our calls to discuss the situation, as emailing back an forth is not a very effective medium in situations like this None the less the client was fully refunded and this situation should be resolved-- [redacted] Scotch Pines Dog TrainingBusiness Manager

Revdex.com:The business did in fact agree to and had met with us to provide a refund -- after we made contact with them yet again stating our situation is not as they had assumed initially.We had thought that due to filing this complaint, the business decided on refunding, as our complaint was filed the same day they denied the refund to usWe had no information provided to us stating they read the complaint afterwards.At any rate, though the methods used in their training were not correctly stated in their description to the customers, they did provide a refund-- in cash without obtaining any receipt or signature of receiving a refundI do suggest in the future this company amends that for their own protectionHad we been the "crooked business" they had jumped to accusing us of in their initial conclusion, we would have denied this refund was given, as they could not have proven otherwiseWe do not operate that way, or any other way in which to harm others in their personal or business practicesThey have a bit of adjusting to get their processes "professional" I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:The business did in fact agree to and had met with us to provide a refund -- after we made contact with them yet again stating our situation is not as they had assumed initially.We had thought that due to filing this complaint, the business decided on refunding, as our complaint was filed the same day they denied the refund to us. We had no information provided to us stating they read the complaint afterwards.At any rate, though the methods used in their training were not correctly stated in their description to the customers, they did provide a refund-- in cash without obtaining any receipt or signature of receiving a refund. I do suggest in the future this company amends that for their own protection. Had we been the "crooked business" they had jumped to accusing us of in their initial conclusion, we would have denied this refund was given, as they could not have proven otherwise. We do not operate that way, or any other way in which to harm others in their personal or business practices. They have a bit of adjusting to get their processes "professional".
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to the complain filed 01/13/16. A full refund was given to the clients 01/15/16, we did not receive the complain letter until 01/16/16 nor were we aware a complaint was going to be filed. Our refund policy is clearly stated on our website and on the registration form when they sign...

up for class, a client may get a refund 3 days before the beginning of class, as classes fill quickly we use the registration to hold their spot in class. We will waive our refund policy  if clients are struggling financially or if unforeseen circumstances arise, we understand that things happen that can't always be planned for. In this instance the client came to the first class and asked for a refund several days after attending the first class. We were told in an email when asking for a refund that she did not think the training was right for her or her dog as they have never used this method before and would not be using it now, we send out a packet detailing our method about a week before classes begin. The complaint about not placing 100 times in this instances does not apply as there is no way to possibly place the dog in that situation. The email also said she would only use the type of training, we came to find out, she will be teaching. You can see why we were concerned with the clients intentions in signing up for class and demanding a refund after the first class after finding out she is a dog trainer and has a business page set up on Facebook.When our business department attempted to contact the individual over the phone to discuss the situation they got a voicemail for a dog training business, they attempted to call several more times and left messages but never got a response. They were later able to find the business's Facebook page as well, this is an issue because it is a company policy to not refund other dog trainers as we have had issues with trainers signing up for classes in the past, to either steal our information or find out about our classes and spread misinformation about them, then ask for their money back. With that being the case we initially chose not to refund the client, as if they are a trainer themselves, they should have been able to realize that our method is not the same as theirs and may not be right for them. After we were finally able to discuss with the client their situation, we decided to give them a refund as they have not started taking any clients and were told they will not until at least the Summer of 2016. They were not entitled to a refund but it makes more sense to refund the money than have a disgruntled former customer. We were not aware they had already filed a complaint when they were refunded.    As you can see we did our best to determine the situation with the little information we had and tried to get all the information we could. We are saddened that the client deiced to so hastily file a complaint rather than return our calls to discuss the situation, as emailing back an forth is not a very effective medium in situations like this.    None the less the client was fully refunded and this situation should be resolved. -- [redacted]Scotch Pines Dog TrainingBusiness Manager