Scoop Technologies, Inc.

The refund has been processed

Good morning Astha,
Thanks for reaching out to ScoopCare and hope you've been well
We apologize for any confusion with regards to our Cancellation PolicyI do see you were charged a $fee for your cancellation that occurred less than an hour prior to the start of your carpool on the morning of
10/24/Each carpooler is allowed one free cancellation each month, however, these do not apply to any cancellations that occur last minute as these are especially disruptive (less than one hour before the start of your carpool)
We'll gladly credit $to your account now as a courtesy and you'll be able to see this on your end immediatelyYou can learn more about our Cancellation Policy here: *** ** *** *** ***
Again, so sorry for any previous confusion, please do not hesitate to reach out should you have any further questions or concerns
Hope to Scoop with you soon!
Ericka***
Customer’s Statement of the Problem:I cancelled my ride on October Scoop policy says that one cancellation is allowed for free each month but I was still charged five dollars for itI tried contacting customer service but they haven't been forthcoming with s resolution
*** ** *** *** ***

Motor vehicle safety is incredibly important to Scoop, and we have to verify motor vehicle history records before we allow anyone to drive another carpoolerThe Driver's License did not come up as valid, and we asked to be sent a picture of the license (as is standard) so we can verifyWe were
refused and told to just verify the license, which we will not do for the safety of our community
If you want to drive carpoolers on the Scoop platform, you have to have a valid license or send a picture of your license so it can be verified

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have handled this complaint directly. Can you please ask if they would be willing to remove the complaint?

Hi Team, Can I remove this complaint? I think later the organization against whom I made below complaint took ample of efforts to resolve my issue. I will be glad if I can remove my complaint. Thanks, [redacted]

Complaint: [redacted]I am rejecting this response because: I still have not received the refund of [redacted], even after I added my private banking information to the scoop app. It has been over...

one month since my first (and last) scoop service, where I was initially promised over the phone that my money for an uber ride home would be refunded within 2-3 days. I have called, emailed, messaged, complained to Revdex.com and still no refund. This is unaccpeptable for a business that has been operating for two years. I was guaranteed a free ride home and refund for the money I spent because the scoop service did not find a ride for me on my way home from work. I want my money refunded. Scoop owes me [redacted] - there is no record of this refund on my bank account for the last five weeks. Sincerely,[redacted]

[redacted],
 
Please accept our apologies for the slow response - we were only today made aware of your comment.
 
Since your comment we have made sure to build out a "Do Not Contact" list for Scoop community members who do not wish to receive communications from us. Please do not hesitate...

to reach out to our support team at "[email protected]" if you have any further feedback or issues.
 
Best,
Scoop