SCN Products LLC

[redacted] [redacted] **: This letter is in response to your notice dated April *, and the complaint submitted to your office on behalf of [redacted] [redacted] In the complaint the customer states that she did not receive a refund for a product returnedThis is what our records show January **, 2017--We received an order from this customer via our website [redacted] January **, 2017--The customer’s order was ship confirmed and we charged the customer’s credit card the first payment of $February **, – The customer contacted to say she was unhappy with the item and was returning itMarch *, –We received the returned item and we issued the customer a refund of the full $ The refund was processed in transactionsMarch ***, –The customer contacted us and stated she had not received the refund We informed the customer that the refund had been processedMarch **, – We contacted the customer and provided copies of the refund transactions as well as the ARN numbers listed below The customer stated she contacted her bank and these numbers mean “nothing” to them She stated that her credit card account has been closed and is handling this with her credit card company [redacted] At this time we are waiting for a dispute or chargeback to be processed by the credit card company and will handle it through this process Please feel free to contact me directly with any additional concernsSincerely, Patrick B [redacted] Patrick B [redacted] General Manager [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding SCN Products LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

RE: [redacted] ***ID [redacted] Dispute Resolution Services Complaint Analyst: This letter is in response to your e-mail on August **, and the complaint submitted to your office on behalf of [redacted] *** In the complaint the customer states that she was unable to cancel her order This is what our records show August **, 2016--We received an order from this customer via our website [redacted] The offer on the website is for a 30-day trial at $ During the checkout process we offer the customers an option to save the $trial fee and pay a one-time payment of $ Our records show that the customer selected this option at check-outAt that time her credit card was authorized for the $The customer contacted us but the order was in process and we were unable to cancel the order The customer was informed to refuse the shipment upon delivery.August **, 2016—The customer’s order was ship confirmed and we charged the customer’s credit card the $239.94.September *, –The customer refused the delivery of the item We processed a refund to the customer for $We now consider this complaint fully resolved Please feel free to contact me directly with any additional concerns.Sincerely, Patrick B***Patrick B***General Manager [redacted] ###-###-####Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedRefund has been received.Thank you for your assistance in resolving this matter Sincerely, [redacted]

[redacted] ** [redacted] [redacted] ***: This letter is in response to your e-mail on August **, and the complaint submitted to your office on behalf of John M F*(# [redacted] In the complaint the customer states that she was unable to cancel her order This is what our records show August *, 2016--We received an order from this customer via our website [redacted] The offer on the website is for a 30-day trial at $ During the checkout process we offer the customers an option to save the $trial fee and pay a one-time payment of $ Our records show that the customer selected this option at check-outAt that time her credit card was authorized for the $August **, 2016—We were experiencing some system problems from our website interface, the order did not make it to our order processing system until August **, We were able to cancel the customer’s order on August **, The item was never shipped and the credit card was never charged We now consider this complaint fully resolved Please feel free to contact me directly with any additional concernsSincerely, Patrick B [redacted] Patrick B [redacted] General Manager [redacted]

Revdex.com: In reference to complaint ID [redacted] , the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I have not received a creditThey told me to weeksThe item was returned over a week ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by SCN Products LLC regarding complaint ID ***.Sincerely,*** ** *** I have heard nothing from this company & have seen so many others complaining the same as I amWhat do we do from hereSorry I was not aware
to look into this to let you know the status but I have called & left a message to Revdex.com but I have heard nothingCould you let me know what my next steps are so I can further this complaintThis company is awful & getting away with it some how....Thank you so much *** ** ***

Revdex.com:At this time, I have not been contacted by SCN Products LLC regarding complaint ID ***Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

On 5/*/the $trial amount was refunded to the customers *** account ending in *** This was the original account that charged The customer has been refunded in full

Revdex.com:At this time, my complaint, ID *** regarding Scn Products Llc has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]When attempting to log out of the system, the system processed my credit card information as indicated by several other customers who had the same complaint. Also, in the website when it asked if you wanted these items and you clicked the area indicating that you did not, it not only added the item but added the gel seat. The customer service representatives also indicated that if we refused the items for the shipping then we would have not tracking number and they had to have the number in order to process the refund for the items. The information they provided is not true. Also in other websites, the customers who refused the items never received the refunds because the business stated they never received them, (There was no tracking number.) The result is, for the items that the website charged without permission the processing fee to return the items was $160.62. Subsequently I did receive my refund back to my credit card of the original charge but not the $for shipping. This is advertising. I also received a phone call stating that if I emailed the receipt with the tracking number and the amount and the shipping, that they would refund the amount. The amount of $was not refunded. And the timeframes for contact are not correct and when I called the customer service rep even stated that they showed I had called. How can you have shipped an item for processing within minutes of receipt? Which is also what numerous other customers have stated when they called and attempted to stop an order that presented advertising or a website that processing information incorrectly. I am still owed the amount of shipping of $because after reading the other customers complaints about losing the items when refused, being told I had to have a tracking number and receipt in order to return them, and receiving a phone call stating to email them the tracking order and receipt and they would refund me the amounts, I did as was told. I am still owed the $160.62. And numerous websites show customers were told the same information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding SCN Products LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
In reference to complaint ID [redacted], the matter has been resolved.
Sincerely,
[redacted]

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** [redacted]   [redacted]:   This letter is in response to...

your e-mail on August **, 2016 and the complaint submitted to your office on behalf of John M F[redacted](#[redacted].  In the complaint the customer states that she was unable to cancel her order.  This is what our records show.  August *, 2016--We received an order from this customer via our website [redacted].  The offer on the website is for a 30-day trial at $19.95.  During the checkout process we offer the customers an option to save the $19.95 trial fee and pay a one-time payment of $239.94.  Our records show that the customer selected this option at check-out. At that time her credit card was authorized for the $239.94. August **, 2016—We were experiencing some system problems from our website interface, the order did not make it to our order processing system until August **, 2016.  We were able to cancel the customer’s order on August **, 2016.  The item was never shipped and the credit card was never charged.   We now consider this complaint fully resolved.  Please feel free to contact me directly with any additional concerns. Sincerely,  Patrick B[redacted] Patrick B[redacted] General Manager [redacted]
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding SCN Products LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

[redacted]   This letter is in response to your e-mail on August **, 2016 and the complaint submitted to your office on behalf of [redacted] on August **, 2016.  In the complaint the customer states that she was unable to cancel her order.  This is what our records...

show.  August *, 2016--We received an order from this customer via our website [redacted].  The offer on the website is for a 30-day trial at $19.95.  During the checkout process we offer the customers an option to save the $19.95 trial fee and pay a one-time payment of $239.94.  Our records show that [redacted] selected this option at check-out. At that time her credit card was authorized for the $239.94. August **, 2016—We were experiencing some system problems from our website interface, the order did not make it to our order processing system until August **, 2016. August **, 2016—The customer’s order was ship confirmed and we charged the customer’s credit card the $239.94. August **, 2016 –We received your notice.  We contacted the customer an advised her to refused shipment and we issued the customer a refund of the full $239.94.   Our website states the $19.95 is a trial fee and explains the full cost of the item.  We now consider this complaint fully resolved.  Please feel free to contact me directly with any additional concerns. Sincerely,  Patrick B[redacted] Patrick B[redacted]
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