Science of Speed, LLC

Per our store policies, we require business day to process ordersThe order was placed after business hours on ThursdayWe were closed on Friday, and the order was processed and shipped on the next business day. Ground shipping to you, even if it was shipped the next business day possible
would still not have reached you on the day you requested (business days to your location)Expedited shipping would have been required to reach you in time to meet your date, which you did not inform us was a requirement of your orderShould you have informed us, we would have informed you that expedited shipping would be required.We upgraded your shipping at our cost, and offered you even quicker shipping with us paying the difference, but you declined this. Based on our experience, I believe we offered service that is as detailed in our store policy, and went above to upgrade your shipping at our cost.Please let us know if you have any questions

On June 7th we shipped the customer's order (a custom made engine management system)On June 19th, the customer's shop called to inform us that a part was missing from the kitWe include a parts list with orders that double check all components are includedWe verified the missing part was
included when the order was shippedDespite this, we offered to ship a replacement component at our cost, and include Priority Mail shipping at our costThe customer insisted that we ship the component by overnight "or he would sue, being a lawyer"We tried our best, and responded to the situation promptly and professionally with a reasonable solution to address the issue at no cost to the customerThe customers response was to demand overnight shipping, threatening to sue, and do a charge back for the full purchase price (the part reported to be missing was less than $30)Perhaps we could have bent to the customers demandsPerhaps the customer could not have taken this to the extreme that it wasHopefully, the customer will be satisfied with the product, and do the right thing to reverse the charge back for the funds of the entire purchase for which has now has, unpaid for

Per our store policies, we require business day to process ordersThe order was placed after business hours on ThursdayWe were closed on Friday, and the order was processed and shipped on the next business day. Ground shipping to you, even if it was shipped the next business day
possible would still not have reached you on the day you requested (business days to your location)Expedited shipping would have been required to reach you in time to meet your date, which you did not inform us was a requirement of your orderShould you have informed us, we would have informed you that expedited shipping would be required.We upgraded your shipping at our cost, and offered you even quicker shipping with us paying the difference, but you declined this. Based on our experience, I believe we offered service that is as detailed in our store policy, and went above to upgrade your shipping at our cost.Please let us know if you have any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per our store policies, we require 1 business day to process orders. The order was placed after business hours on Thursday. We were closed on Friday, and the order was processed and shipped on the next business day. Ground shipping to you, even if it was shipped the next business day...

possible would still not have reached you on the day you requested (4 business days to your location). Expedited shipping would have been required to reach you in time to meet your date, which you did not inform us was a requirement of your order. Should you have informed us, we would have informed you that expedited shipping would be required.We upgraded your shipping at our cost, and offered you even quicker shipping with us paying the difference, but you declined this. Based on our experience, I believe we offered service that is as detailed in our store policy, and went above to upgrade your shipping at our cost.Please let us know if you have any questions.