Science & Management Resources, Inc.

An order was placed for a replacement key for a bike lock on Jan 24, The Order # is *** Upon placement of the order, the order confirmation email stated "You should receive your keys in around business days." On Feb 21, (business days later) I emailed as to the status of my order and received a reply from *** *** stating the key is ordered from Germany and can take up to weeks to receive On March 29, and April 4, I emailed *** again for a status update On April 5, I received a reply from *** *** that *** was no longer with the company and she could not find my PO in their system (my original email included the order confirmation email I received from ABUS) *** stated she would contact Germany and update me On April 12, I emailed *** for an update - no response On April 20, I requested a refund by email - no response On April 25, I emailed *** and the customer service eamil for an upd