Schutt Recondition

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:Schutt ReconditioningCompany Contact:Abby S*Company Phone: [redacted] ext ***Company Email: [redacted] @schuttrecon.comPerson Who Sent the Complaint: [redacted] Staff Member: [redacted] ***Response:October 11, To Whom this May Concern, ID# [redacted] This issue has been resolved since 10/5/ [redacted] ( [redacted] ) has received his full refund for parts ordered by him from [redacted] Please see below outlining our credit protocol: Credit Protocol (4-week process usually as it involves multiple departments) Receive credit request Investigate credit request Collect evidence that credit request is valid If returning item, item must be returned prior to credit being issued Submit credit memo to sales Wait for sales approval Credit memo submitted to accounting by sales Committee or no committee based on credit amount Credit issued on dates that we produce checks We received the box of [redacted] parts 9/15/via PRP label I provided to [redacted] on 9/6/The credit was written 9/Went through submission process and the check was mailed to [redacted] on 10/5/Additional information: We normally issue credits towards invoices due or post refunds to invoices that have already been paid, which is a faster processThis situation was different because we had to write a check to [redacted] directly as this refund was separate from his reconditioning bill as it was his personal invoice from [redacted] Kellie Q [redacted] Customer Service Representative Schutt ReconditioningSent on: 10/12/9:34:AMSent by: [redacted]

Business Response to a ComplaintComplaint ID#:***Company Name:Schutt ReconditioningCompany Contact:Abby S*Company Phone:*** ext ***Company Email:***@schuttrecon.comPerson Who Sent the Complaint:*** ***Staff Member:*** ***Response:October 11, To Whom
this May Concern, ID# *** This issue has been resolved since 10/5/*** *** (*** *** ***) has received his full refund for parts ordered by him from ***Please see below outlining our credit protocol: Credit Protocol (4-week process usually as it involves multiple departments) Receive credit request Investigate credit request Collect evidence that credit request is valid If returning item, item must be returned prior to credit being issued Submit credit memo to sales Wait for sales approval Credit memo submitted to accounting by sales Committee or no committee based on credit amount Credit issued on dates that we produce checks We received the box of *** parts 9/15/via PRP label I provided to *** *** on 9/6/The credit was written 9/Went through submission process and the check was mailed to *** *** on 10/5/Additional information: We normally issue credits towards invoices due or post refunds to invoices that have already been paid, which is a faster processThis situation was different because we had to write a check to *** *** directly as this refund was separate from his reconditioning bill as it was his personal invoice from ***Kellie Q*** Customer Service Representative Schutt ReconditioningSent on: 10/12/9:34:AMSent by: ***

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