Schumacher Clinical Partners

Refuse to refund overcharged payments I had setup automatic payments on my credit card for medical bills incurred by my husbandI paid the bills in full and cancelled automatic payments in July The company continued to charge my card after this date for months on accounts totaling $I caught the issue and asked for a refund in October The company then tried to apply the $to an old bill from that had been paid in On this bill, we did not have insurance and the hospital granted us a charity discountThe company matched that discount in and we paid the discounted amountNow that this issue has arisen they are now saying that they credited the account with the payments and then took the discount on the lower amount; this would leave us with a balance due (That they have yet to attempt to collect)Since, October the company has given me and my husband the run aroundWe have called many times trying to resolve this issueWe have provid

It took several months to post a payment to my account.The check was missed typed into the system which caused us to be sent to collection incorrectly
We received our first bill in January (months AFTER the procedure) I sent in our explanation of benefits (from insurance co.) as well as a check with what we were paid out directly from our insurance for the services The check cleared January 30th however we continued to receive bills in Feb, Mar and Apr Once the check was finally put on our account, it was mistyped and numbers transposed We were then brought to collections due to the company mishandling the funds and not applying them rightAfter multiple calls to the company from January through May, we received a statement from the company showing a zero balance on May 2nd We then had to work with the collection agency to also clear our account We believed everything was taken care of...however, we just received yet another statement to us showing different numbers a

I walked out of the Hospital before I even saw a Doctor and they are billing me and my insurance over dollars when I never even received any treatment or orders from their DoctorI also received a dollar charge for After hours when I walked thru the doors after 8:00am

I keep receiving multiple bills for medical services rendered on 2/16/in ***, Georgia, that my health insurance has already paid forThe claim was processed through my insurance company on August 3rd for the full $1,(Schumacher claims it was denied), and I have the EOB for proofI've called my insurance and Schumacher multiple times to resolve, but Schumacher customer service over the phone is a waste of time and says they never received a check

SCHUMACHER CLINICAL PARTNERS sent me an emergency room bill on April 21, As a rule I pay all bills that come in during the first week of the next month On May 2nd I received a COLLECTION call for this bill that wasn't even days old yet I told the agent that I would be sending out the payment in the mail on May 7, True to my word my payment in full went out on May 7, On May 9, I received ANOTHER collection call from Schumacher and I called them AGAIN today to tell them that I mailed in the payment days ago and to please stop calling me
This is ridiculous! I've never heard of a business harassing with collections calls for a bill that is NOT days overdue
This same company did this to me over another ER bill and also mis-billed me for physician charges that had been coded incorrectly This is a horrible business!

Refuse to refund overcharged payments
I had setup automatic payments on my credit card for medical bills incurred by my husbandI paid the bills in full and cancelled automatic payments in July The company continued to charge my card after this date for months on accounts totaling $I caught the issue and asked for a refund in October The company then tried to apply the $to an old bill from that had been paid in On this bill, we did not have insurance and the hospital granted us a charity discountThe company matched that discount in and we paid the discounted amountNow that this issue has arisen they are now saying that they credited the account with the payments and then took the discount on the lower amount; this would leave us with a balance due (That they have yet to attempt to collect)Since, October the company has given me and my husband the run aroundWe have called many times trying to resolve this issueWe have provid

Ruined my credit this company turned my name over to a collection agencyBecause they did not file my secondary insurance after received a bill from them I called the company and told them to file it with my secondary insurance and they assured me they wouldHowever within a few days I received a letter from a lawyer telling me that the debt was in collection, I then called Schumacher and asked if the second insurance have been filed and they told me noAfter numerous calls I was told it was out of their hands that I would have to fight the collection agency and have them file my insurancei called my secondary insurance and was told the part the second insurance was responsible for had been paid and there should be no balance between both my insurance, After hours on the phone I asked to speak to a manger they kept transferring me to different people and told me the mangers were in a meeting took my number and a manger would call me back and I never received a call backSchumacher did not give me the opportunity to work out the problem they created by not filing the claim with my second insurance the company just sent my name to collection and will not help me resolve the problem and now I have bad credit due to their incompetence

I paid a portion of a bill to Schumacher Clinical Partners in the amount of 1,and was charged two more timesI was told I was getting refunded
I paid for a bill and paid $1,on September 2ndI was to be billed monthly for $after that fro the remainder of the bill I was then charged $1,on Octand Novinstead of the $I asked for a refund and was told by a supervisor named *** it would be in my account in hoursIt has been hours with no moneyI have had many over draft fees etc and letters from my bank due to these erroneous charges

Refuse to refund overcharged paymentsI had setup automatic payments on my credit card for medical bills incurred by my husband. I paid the bills in full and cancelled automatic payments in July 2015. The company continued to charge my card after this date for 2 months on 2 accounts totaling $100. I caught the issue and asked for a refund in October 2015. The company then tried to apply the $100 to an old bill from 2011 that had been paid in 2011. On this 2011 bill, we did not have insurance and the hospital granted us a charity discount. The company matched that discount in 2011 and we paid the discounted amount. Now that this issue has arisen they are now saying that they credited the account with the payments and then took the discount on the lower amount; this would leave us with a balance due (That they have yet to attempt to collect). Since, October 2015 the company has given me and my husband the run around. We have called many times trying to resolve this issue. We have provided evidence of payment of the old account and called them multiple times since October 2015. Different representatives say they will call us back or email and never do. I have been told twice a supervisor would call me back because they were on another call and no one ever called me back. We do have an amount owed to the company, which I plan to pay, but I do not feel comfortable paying it until this is resolved. I have asked for a $100 credit on this current amount owed ($1748). This seemed a simple solution to me but they have refused. Several times I have also been told they had to send my account to another department to "handle," and they are not available by phone. I do not know what else to do in this situation. I feel as if I have no recourse through the company and have tried diligently to resolve the issue with them.Desired SettlementI want the company to credit $100 to my currently owed amount of $1748, and the old account from 2011 to be corrected to show it was paid in full in 2011.Business Response Contact Name and Title: [redacted] ContractiContact Phone: XXX-XXX-XXXXContact Email: [redacted]@schumacherclinical.comWe researched Ms. [redacted]'s complaint and I called to discuss the matter with her. Upon review of her payment history, the decision was made to credit the entire $1748.00 balance as a courtesy. I called Ms. [redacted] on 08/25/16 to discuss and share the good news. Consumer Response The company responsibly quickly to my complaint and very generously credited my account for the full amount, $1648 above and beyond what was requested. Mr. [redacted] was very understanding and helpful in dealing with this issue. I am fully satisfied with the company's response to this issue.Final Consumer Response